Symptom: The Cisco Wireless Ip Phone Does Not Register With Cisco Callmanager; Registering The Phone With Cisco Callmanager - Cisco 7920 - Unified Wireless IP Phone VoIP Administration Manual

Chapter 9 Troubleshooting the Cisco Wireless IP Phone 7920
Symptom: The Cisco Wireless IP Phone Does Not Register with
Cisco CallManager

Registering the Phone with Cisco CallManager

Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1
OL-7104-01
If a phone proceeds past the first stage (authenticating with access point), and,
continues to cycle through the messages displaying on the phone screen, the
phone is not starting up properly. The phone cannot successfully start up until it
connects to the LAN and registers with a Cisco CallManager server.
These sections can assist you in determining the reason that the phone is unable
to start up properly:
• Registering the Phone with Cisco CallManager, page 9-5
Checking Network Connectivity, page 9-6
•
Verifying TFTP Server Settings, page 9-6
•
Verifying IP Addressing, page 9-7
•
Verifying DNS Settings, page 9-8
•
Verifying Cisco CallManager Settings, page 9-8
•
Cisco CallManager and TFTP Services Are Not Running, page 9-9
•
Creating a New Configuration File, page 9-10
•
A Cisco Wireless IP Phone 7920 can register with a Cisco CallManager server
only if the phone has been added to the server or if auto-registration is enabled. If
you see the error message, "Registration Rejected," review the information and
procedures in the "Adding Users to Cisco CallManager" section on page 7-13
ensure that the phone has been added to the Cisco CallManager database.
In Cisco CallManager versions earlier than 3.3(3) SR 1, the Cisco Wireless
IP Phone 7920 shows up as a Cisco IP Phone 7960, because the 7920 phone
device type was not available. See the
IP Phone" section on page 3-10
problem.
Resolving Startup and Connectivity Problems
"Determining the MAC Address of a Cisco
for more information and how to correct this
to
9-5