Cisco 7920 - Unified Wireless IP Phone VoIP Administration Manual page 167

Chapter 7 Configuring Features, Templates, Services, and Users
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The administrator cannot change or reorder the fixed softkeys in Cisco
CallManager Administration, but can choose to display the Mute softkey
immediately during a connected call, or to display the softkeys from the
Cisco CallManager softkey template.
When you configure a softkey template for the Cisco Wireless IP Phone 7920, you
can only configure the Cisco CallManager softkeys and their sequence. Keep in
mind that the first configurable softkey appears on the left softkey label and Mute
appears on the right softkey label. The order of softkeys in the softkey template
corresponds to the phone softkey labels as you press the left navigation arrow, not
the right navigation arrow. When you set up the softkey template for users that
prefer to have a softkey other than Mute appear during a connected call, place the
desired softkey in the first position for the Connected phone state. The following
example provides more information about this feature.
Softkey Template Example for the Cisco Wireless IP Phone 7920
Users want the Hold and Transfer softkeys to appear for a connected call.
The administrator sets up a non-standard softkey template that places Hold in the
first position and Transfer in the second position for the Connected state. The
administrator assigns this non-standard softkey template to the IP Phone 7920
devices with users that want these softkeys.
Note
You can modify a standard softkey template by making a copy of it, giving it a
new name, and making updates to that copied softkey template. You can also
modify a nonstandard softkey template.
Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1
OL-7104-01
Menu
PhBook or Svcs
Volume
Mute
When you assign the softkey setting, Softkey from CM, the right softkey
is Hold (instead of Mute) and the left softkey is Transfer. If the softkey
setting is Mute, then the right softkey is Mute and Hold is the left softkey.
Configuring Softkey Templates
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