Symptom: The Cisco Wireless Ip Phone Does Not Register With Cisco Callmanager; Registering The Phone With Cisco Callmanager - Cisco 7920 Administration Manual

Resolving Startup and Connectivity Problems
Symptom: The Cisco Wireless IP Phone Does Not Register with
Cisco CallManager
Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 3.3 or Later
9-4
• Check that the correct SSID is entered on the phone.
Check that the WEP settings on the phone and the AP match.
•
If using LEAP, check that the correct LEAP username and password are
•
entered on phone.
Enter LEAP password
• If you are using LEAP, you might need to enter the LEAP user name on the
phone in the domain\username format.
• Check that the correct LEAP username and password are entered on phone.
Cannot support all requested capabilities
Check that TKIP/MIC or CKIP/CMIC are not enabled for the voice VLAN SSID
on the AP. The Cisco Wireless IP Phone 7920 does not support these features.
If a phone proceeds past the first stage (authenticating with AP), and, continues
to cycle through the messages displaying on the LCD screen, the phone is not
starting up properly. The phone cannot successfully start up unless it is connected
to the Ethernet network and it has registered with a Cisco CallManager server.
These sections can assist you in determining the reason the phone is unable to start
up properly:
• Registering the Phone with Cisco CallManager, page 9-5
Checking Network Connectivity, page 9-5
•
Verifying TFTP Server Settings, page 9-5
•
• Verifying IP Addressing and Routing, page 9-6
Verifying DNS Settings, page 9-7
•
• Verifying Cisco CallManager Settings, page 9-7
Cisco CallManager and TFTP Services Are Not Running, page 9-8
•
Creating a New Configuration File, page 9-9
•
Chapter 9 Troubleshooting the Cisco Wireless IP Phone 7920
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