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Chapter
7
Diagnosing Problems
Table 15. LCD Message Troubleshooting Table
Can User
Displayed Message
H01: PCI J12
No
See User Manual
H02: PCI J13
No
See User Manual
<Online, etc...>
No
Half Speed Mode
HAM. COIL OPEN*
No
HAMMER COIL BAD*
No
#, #, #, ...etc
HAMMER SHORT*
No
See User Manual
HB NOT INSTALLD*
No
276
Explanation
Correct?
The controller board is
not communicating with
the PCI card in PCI slot
J12. This could indicate a
bad PCI card, poor
connection, or problem in
the PCI bus.
The controller board is
not communicating with
the PCI card in PCI slot
J13. This could indicate a
bad PCI card, poor
connection, or problem in
the PCI bus.
Status message: The
controller samples the
operating temperature of
key components of the
print mechanism. When
higher than normal
temperatures are sensed,
the print speed is
automatically reduced by
50% and the message
sent the LCD. When the
components cool down,
the print speed returns to
100% and the message
clears.
Hammer Coil Open.
Electrical malfunction of
one or more hammer
coils.
Hammer coil # failed
current test at power up.
Electrical malfunction of
one or more hammer
coils.
Hammer Bank Not
Installed. Self-test
routines do not detect
hammer coils at printer
start-up.
Solution
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
No action is required. If the
message appears often, contact
your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
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