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Table 15. LCD Message Troubleshooting Table
Displayed Message
ERROR: DRAM AT
Yes
ADDRESS XXXXXXXX
ERROR: EC
PROGRAM NOT
VALID
ERROR: EC
No
STOPPED AT STATE
XXXX
ERROR: FLASH DID
Yes
NOT PROGRAM
ERROR: FLASH NOT
No
DETECTED
ERROR: LOCKED
No
SN=nnnnnnnnnnnnnnn
nnnnnn
ERROR: NO DRAM
No
DETECTED
ERROR: NVRAM
No
FAILURE
ERROR: PROGRAM
No
NEEDS MORE DRAM
ERROR: PROGRAM
No
NEEDS MORE FLASH
ERROR: PROGRAM
Yes
NOT COMPATIBLE
Can User
Explanation
Correct?
The printer cannot find
the engine controller
program or the validation
checksum is corrupt.
The printer cannot find
the engine controller
program or the validation
checksum is corrupt.
XXXX is a number from
0000 to 0010. The
Engine Controller has
stopped and is in the
state identified by the
number displayed.
The printer encountered
an error trying to program
flash memory.
The printer could not find
flash memory.
nnnnnnnnnnnnnnnnnnnn
n is the serial number of
the printer's security key.
The SPX serial number
does not match the
printer's serial number
and cannot be used with
the printer.
The printer could not find
any DRAM.
The non-volatile SRAM
on the controller board
has failed.
The printer requires more
DRAM to run the
downloaded program.
The printer requires more
flash memory to run the
downloaded program
The printer is not
compatible with the
downloaded program.
Fault Messages
Solution
Download the program again. If the
message appears, contact your
authorized service representative.
Download the program again. If the
message occurs again, contact your
authorized service representative.
Contact your authorized service
1
representative.
Download the program again. If the
message displays again, contact
your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Contact your authorized service
1
representative.
Use the correct emulation software
options(s) for this printer model.
1
1
273
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