Troubleshooting - Icom IP1100CV Installation Manual

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FOr yOUr iNFOrmATiON

Troubleshooting

The following conditions are not due to a malfunction. Check before sending a request for repair.
The [POWER] indicator does not light
• The power adapter is not connected.
- Check the adapter or DC jack connection.
• The power adapter is connected to the same power outlet used by the PC.
- Connect the power adapter to a different power outlet.
The [LAN] indicator (On the rear panel) does not light
• The Ethernet cable is not properly connected to the Controller.
- make sure the Ethernet cable is securely connected.
• The Switch or PC is turned OFF.
- Turn ON the Switch or PC.
The setting screen does not open properly
• The JavaScript or Cookie functions are turned OFF.
- Turn the functions ON.
Cannot access the Controller's setting screen
• The PC's iP address is incorrect.
- Set a static iP address to the Controller and the PC.
• The network part of the PC's iP address is different from that of the Controller.
- Set the network part of PC's iP address to same as that of the Controller.
• A proxy server is set in the web browser setting.
- Disable the web browser's proxy server setting.
Click "Tools" in the web browser menu, and then click "internet option."
Click the "Connections" tab, then click <LAN settings>, and then confirm there is no check mark in
"Automatically detect settings" and "Use a proxy server for your LAN."
Cannot connect to the Internet
• The internet connection is currently out of service.
- Ask your iSP for the connection status.
• The mAC address is not registered to your iSP.
- Some iSPs require WAN mAC address registration.
• When using a Bridge modem or DCE (FTTH), the wrong connecting method is set.
- Ask your iSP for the connection type (DHCP Client, Static iP or PPPoE).
• The broadband modem or DCE (FTTH) is not correctly connected to the Controller.
- If you use a Bridge modem or DCE (FTTH), set the connection type as specified by your ISP.
• iP address is not obtained from WAN (iSP)
- Check the connection between Controller and DCE (FTTH).
The iP address obtained from the WAN is displayed in the "Connection Status" on the WAN screen.
• The DNS server address is not properly set.
- Check the set DNS server address in the "Network Settings" menu or the "router Settings" menu.
Cannot access the Controller through the [WAN] port while the Router function is in use
• The default IP filter setting blocks the packets from the [WAN] port.
- Change the IP filter setting.
L icom is not responsible for any accidents caused by the security degradation.
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