Updating Firmware; Repair And Calibration - AEMC PEL 52 User Manual

7.3 UPDATING FIRMWARE

AEMC Instruments strives to constantly improve our instruments and software.
®
We offer firmware updates to keep your instrument updated and performing at
the highest level possible.
When your device is connected to the PEL Control Panel via Wi-Fi, you will be
■
informed when a new firmware version is available.
Start the update via the PEL Control Panel.
■
NOTE: Updating firmware may reset the configuration and cause loss
of recorded data. As a precaution, back up the data in memory on a PC
before updating the firmware.

7.4 REPAIR AND CALIBRATION

To ensure that your instrument meets factory specifications, we recommend that
it be sent back to our factory Service Center at one-year intervals for recalibration
or as required by other standards or internal procedures.
For instrument repair and calibration:
You must contact our Service Center for a Customer Service Authorization
Number (CSA#). Send an email to
you will be provided a CSA Form and other required paperwork along with the
next steps to complete the request. Then return the instrument along with the
signed CSA Form. This will ensure that when your instrument arrives, it will be
tracked and processed promptly. Please write the CSA# on the outside of the
shipping container. If the instrument is returned for calibration, we need to know
if you want a standard calibration or a calibration traceable to N.I.S.T. (includes
calibration certificate plus recorded calibration data).
Ship To:
Chauvin Arnoux
15 Faraday Drive ▪ Dover, NH 03820 USA
Phone: (800) 945-2362 (Ext. 360) / (603) 749-6434 (Ext. 360)
Fax:
E-mail:
(Or contact your authorized distributor.)
Contact us for the costs for repair, standard calibration, and calibration traceable
to N.I.S.T.
NOTE: You must obtain a CSA# before returning any instrument.
Power & Energy Logger Model PEL 52 - User Manual
repair@aemc.com
, Inc. d.b.a. AEMC
®
(603) 742-2346
repair@aemc.com
requesting a CSA#,
Instruments
®
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