Voice Mail Dtmf Integration - Panasonic KX-TDA50 Features Manual
Hybrid ip-pbx
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Also See for KX-TDA50:
- Pc programming manual (834 pages) ,
- Programming manual (726 pages) ,
- Feature manual (384 pages)
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User Manual References
1.9.5 Voice Processing System
3.1.2 Settings on the Programming Mode
3.2.2 Manager Programming
1.19.3 Voice Mail DTMF Integration
Description
A Panasonic Voice Processing System (VPS) or similar product from another manufacturer can provide
Voice Mail (VM) and Automated Attendant (AA) services when connected to the SLT ports of this PBX.
Connecting a VPS to the PBX via SLT ports is called "DTMF Integration" because the VPS and PBX
communicate with each other by sending analog DTMF tones. For more information, refer to the
documentation provided with your VPS.
1.
Voice Mail (VM) Service
Allows callers to leave voice messages for specific parties, such as an extension user or an incoming
call distribution (ICD) group. Extension users can then listen to the messages left in their mailboxes at
their convenience.
2.
Automated Attendant (AA) Service
Allows your VPS to answer calls and direct callers to dial a number in order to connect themselves to
the desired party. ("Enter the extension number of the desired party.")
VM Service
1.
Accessing a Mailbox
There are two methods in which a call can reach an extension's mailbox. In the first method, the caller
must dial a mailbox number. In the second method, the PBX sends DTMF tones to the VPS to indicate
which mailbox should be accessed (Follow on ID).
Method 1:
1.
An incoming CO line call is directed to a VM (DTMF) group.
2.
The caller listens to an outgoing message (OGM) which directs the caller to dial a mailbox number.
("Press 101 to leave a message for Sales. Press 102 to leave a message for Support.")
3.
The caller dials a mailbox number and then hears the called party's personal greeting. ("Please
leave a message for our Sales team.")
4.
The caller leaves a message and hangs up.
Method 2 (Follow on ID):
1.
An incoming CO line call is directed to an extension or ICD group.
2.
The PBX redirects the call to a mailbox via:
a)
Call Forwarding (FWD)
b)
Intercept Routing
c)
Call Transfer
The PBX sends the appropriate DTMF tones to the VPS so that the caller does not need to dial a
mailbox number.
3.
The caller hears the called party's personal greeting. ("Please leave a message for our Sales
team.")
1.19 Voice Mail Features
Feature Guide
153
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