Voice Mail Dtmf Integration - Panasonic KX-NCP500 Manual Manual

19.1.5 Voice Mail DTMF Integration

Description
The PBX and the VPS connected to the PBX can transmit commands using DTMF signals to each other. The
PBX sends preprogrammed commands using DTMF to the VPS automatically to change the answering service
between Voice Mail (VM) service mode and Automated Attendant (AA) service mode or to inform the extension
status (e.g., busy). The VPS sends the commands to the PBX like an SLT.
The following answering services and features are available:
1.
Voice Mail (VM) Service Mode
When a caller reaches the VPS, the VPS greets and guides the caller to leave a voice message for a
specified mailbox.
[Example]
The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter the mailbox
number of the person you wish to leave your message for."
The caller dials the mailbox number. Then, the dialed number is sent to the VPS via the PBX.
The VPS sends the personal greeting to the caller, "You have reached Mike's voice mail. I am sorry
I cannot take your call right now. Please leave a message and I will call you back."
The caller leaves a message.
If the call reroutes to the floating extension number of the VM (DTMF) Group or the extension in the VM
(DTMF) group by such as the FWD feature, when the VPS answers the call, the PBX will dial the mailbox
number of the corresponding group or extension and any other digits required to the VPS automatically
using the caller-dialed number (Follow on ID). In this case, the caller can reach a mailbox without knowing
the mailbox number.
[Available Features for Follow on ID]
a.
FWD to a Mailbox
b.
Intercept Routing to a Mailbox
c.
Call Transfer to a Mailbox
d.
Listening to a Message in a Mailbox
2.
Automated Attendant (AA) Service Mode
The VPS greets and guides the caller to the desired extension directly without operator assistance.
3. VM ® AA Service, AA ® VM Service
It is possible to switch the service mode assigned on the VPS port, from the VM service to AA service or
vice versa.
System Explanation
1.
Service Mode Assignment
Assign the service mode, VM service or AA service, to the VM (DTMF) group to correspond with the
assignment of the VPS.
5.22 [3-8-2] VM(DTMF) Group—Group Settings—
2.
DTMF Command Assignment
Assign the DTMF command to suit the VPS settings.
Document Version 2009-12
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Type
19.1.5 Voice Mail DTMF Integration
Feature Manual 337