Voice Mail Dtmf Integration - Panasonic KX-NCP500 Feature Manual

PT Programming Manual References
[201] Transfer Recall Time
Feature Manual References
6.1.3 Flexible Buttons
6.1.4 Flexible Numbering/Fixed Numbering
19.1.3 Voice Mail (VM) Group
Operating Manual References
1.3.70 Voice Mail Features—LCS (Live Call Screening)
1.3.71 Voice Mail Features—Two-way Record
1.3.72 Voice Mail Features—Voice Mail Integration
3.1.2 Personal Programming
3.2.2 Manager Programming

19.1.5 Voice Mail DTMF Integration

Description
The PBX and the VPS connected to the PBX can transmit commands using DTMF signals to each other. The
PBX sends preprogrammed commands using DTMF to the VPS automatically to change the answering service
between Voice Mail (VM) service mode and Automated Attendant (AA) service mode or to inform the extension
status (e.g., busy). The VPS sends the commands to the PBX like an SLT.
The following answering services and features are available:
1.
Voice Mail (VM) Service Mode
When a caller reaches the VPS, the VPS greets and guides the caller to leave a voice message for a
specified mailbox.
[Example]
The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter the mailbox
number of the person you wish to leave your message for."
The caller dials the mailbox number. Then, the dialed number is sent to the VPS via the PBX.
The VPS sends the personal greeting to the caller, "You have reached Mike's voice mail. I am sorry
I cannot take your call right now. Please leave a message and I will call you back."
The caller leaves a message.
If the call reroutes to the floating extension number of the VM (DTMF) Group or the extension in the VM
(DTMF) group by such as the FWD feature, when the VPS answers the call, the PBX will dial the mailbox
number of the corresponding group or extension and any other digits required to the VPS automatically
using the caller-dialed number (Follow on ID). In this case, the caller can reach a mailbox without knowing
the mailbox number.
Document Version 2013-05
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19.1.5 Voice Mail DTMF Integration
Feature Manual 371