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Hybrid IP-PBX

User Manual

KX-TDA50
Model No.
Thank you for purchasing the Panasonic Hybrid IP-PBX, KX-TDA50.
Please read this manual carefully before using this product and save this manual for future use.

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Table of Contents

   Summary of Contents for Panasonic KX-TDA50

  • Page 1: User Manual

    Hybrid IP-PBX User Manual KX-TDA50 Model No. Thank you for purchasing the Panasonic Hybrid IP-PBX, KX-TDA50. Please read this manual carefully before using this product and save this manual for future use.
  • Page 2: Feature Highlights

    Appendix (Page 139) Easy Operation If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.
  • Page 3 The Proprietary Telephone is abbreviated as "PT". The Single Line Telephone is abbreviated as "SLT". The Portable Station is abbreviated as "PS". The Proprietary Telephone with a Display is abbreviated as "Display PT". The Digital Proprietary Telephone is abbreviated as "DPT". •...
  • Page 4: Important Information

    Important Information WARNING • THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. • WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER. • DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST.
  • Page 5: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product.
  • Page 6: Save These Instructions

    If the product exhibits a distinct change in performance. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak.
  • Page 7 If the telephone operates properly, do not reconnect the unit to the line until the problem has been repaired by an authorized Panasonic Factory Service Center. If the telephone does not operate properly, chances are that the problem is in the telephone system, and not in the unit.
  • Page 8 MODEL NO.: SERIAL NO.: DATE OF PURCHASE NAME OF DEALER DEALER’S ADDRESS DEALER’S TELEPHONE NO. User Manual For your future reference...
  • Page 9 Required Network Interface Jack: RJ11 Ringer Equivalence Number (REN) The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call.
  • Page 10 Combined Use with Alarm Equipment If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
  • Page 11 Some wireless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the wireless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the wireless telephone further away from the TV or VCR.
  • Page 12: Table Of Contents

    Executive Busy Override Deny ... 80 1.7.7 Background Music (BGM)... 81 1.7.8 Data Line Security ... 81 1.7.9 Time Service ... 81 1.7.10 Paralleled Telephone ... 82 1.7.11 Wireless XDP Parallel Mode... 83 1.7.12 Extension Feature Clear ... 83 User Manual...
  • Page 13 1.9.2 Host PBX...92 1.9.3 Voice Processing System...93 1.10 Walking Extension ...99 1.10.1 Walking Extension...99 1.11 Display Proprietary Telephone ...100 1.11.1 Call Log ...100 1.11.2 Directories ...104 1.11.3 System Feature Access ...107 Manager Operation... 109 Control Features ...110 2.1.1 Extension Control...110 2.1.2...
  • Page 14 User Manual...
  • Page 15: Operation

    Section 1 Operation This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX. User Manual...
  • Page 16: Before Operating The Telephones

    Before Operating the Telephones What Kind of Telephone Can Be Used? You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636. You can also use a Panasonic Portable Station (PS), e.g., KX-TD7690.
  • Page 17: Your Extension Number

    You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix). Display In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed.
  • Page 18 Enter the required number. desired no. <Example> account code Enter the account code. Dial an extension number. extension no. Dial the telephone number. phone no. User Manual Seize a CO line (One of the following). (CO) • Press the CO button.
  • Page 19: When You Use A Panasonic Proprietary Telephone

    When You Use a Panasonic Proprietary Telephone If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.
  • Page 20: Customized Buttons

    1.1 Before Operating the Telephones PROGRAM: PROGRAM Used to enter and exit the Programming mode. RELEASE: RELEASE Used to disconnect the line. Programmable Feature (PF): Located on the upper part of the CO (PF) button array or on the DSS Console. Assigns the desired button and used to access the stored feature.
  • Page 21 Used to establish a multiple party conversation. Used to disconnect the current call and make another call without Terminate hanging up. Used to access special features offered by a host PBX or a telephone External Feature Access (EFA) company. Call Park Used to park or retrieve a call in a preset parking zone.
  • Page 22 1.1 Before Operating the Telephones Buttons System Alarm Time Service (Day/Night/ Lunch/Break) Answer Release Toll Restriction (TRS) Calling Line Identification Restriction (CLIR) Connected Line Identification Restriction (COLR) Headset Time Service Switching Mode (Automatic/Manual) Two-way Record Two-way Transfer One-touch Two-way Transfer Live Call Screening (LCS) Voice Mail Transfer User Manual...
  • Page 23: How To Follow The Steps

    How to Follow the Steps An example of system operation is shown below. Calling Another Extension To another extension (Intercom Call) PT/SLT/PS PT and SLT extension no. (DSS) Off-hook. Dial extension number or press DSS. The DSS button light shows the current status as follows: Off: The extension is idle.
  • Page 24: Connection Example

    1.1 Before Operating the Telephones Connection Example This diagram shows you a connection example. Telephone Company Computer Printer Doorphone & Door Opener External Music Source Pager/ Amplifier Speaker User Manual Computer Hybrid IP-PBX Single Line Telephone Single Line Telephone Digital Proprietary...
  • Page 25: Making Calls

    Making Calls 1.2.1 Basic Calling — Calling Another Extension — Calling an Outside Party — TIE Line Access — Account Code Entry Calling Another Extension Intercom Call PT and SLT PT/SLT/PS extension no. (DSS) Off-hook. Dial extension number or press DSS . •...
  • Page 26: Calling An Outside Party

    1.2 Making Calls Calling an Outside Party You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX. Select one of the following methods: Automatic Line Access PT/SLT/PS (L-CO) Off-hook. Press L-CO or enter automatic line access number.
  • Page 27: Tie Line Access

    • To confirm number before dialing, you can enter a phone number and confirm it on the display and then go off-hook. (Predialing) • To make a call to another party without going on-hook, press the FLASH/RECALL button. It will re-access the CO line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone.
  • Page 28: Easy Dialing

    1.2 Making Calls Account Code Entry You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration. PT/SLT/PS Off-hook. Press Account or...
  • Page 29: Personal Speed Dialing

    One-touch Dialing You can store a phone number into the flexible button for one-touch operation. PT/PS (One-touch Dialing) Press One-touch Off-hook. Dialing . Customizing Your Phone • 3.1.3 Customizing the Buttons Create or edit a One-touch Dialing button, store the desired phone number or feature number.
  • Page 30: System Speed Dialing

    1.2 Making Calls To dial PT/SLT AUTO DIAL Off-hook. Press AUTO DIAL or enter • To call using a directory, refer to "1.11.2 Directories". System Speed Dialing You can make calls using speed dialing numbers stored in the PBX. PT/SLT/PS AUTO DIAL Off-hook.
  • Page 31: Quick Dialing

    To set/cancel PT/SLT/PS Enter Off-hook. To dial PT/SLT/PS Off-hook. • To call another party, dial the desired party’s phone number before the preprogrammed number is dialed. • You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment—...
  • Page 32: Redial

    — Executive Busy Override — Call Monitor — DND Override Automatic Callback Busy You can set the telephone to receive callback ringing: • when a dialed extension becomes idle. • when your desired CO line that is in use by another extension becomes idle.
  • Page 33: Automatic Callback Busy Cancel

    To set (for both extension and CO line) PT/SLT/PS While hearing a busy tone C.Tone Enter 6 . On-hook. To answer the callback ringing from an idle extension PT/SLT/PS While hearing a callback ringing R.B.Tone Talk. Off-hook. To answer the callback ringing from an idle CO line PT/SLT/PS While hearing a callback ringing outside...
  • Page 34: Call Waiting

    Enter 1 . • Depending on the other party’s telephone, the "Off-hook Call Announcement (OHCA)" and the "Whisper OHCA" features can be used. You can talk to the other party through the speaker and the microphone (OHCA) or you only send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset.
  • Page 35 To leave/cancel a message waiting indication PT/SLT/PS PT and SLT Off-hook. Enter For a called extension To check the left message and call back PT/PS While on-hook MESSAGE Press MESSAGE Off-hook. until the desired extension appears. To call back PT/SLT/PS Off-hook.
  • Page 36: Executive Busy Override

    In other words, you can monitor the message waiting notifications of other telephones. • A single line telephone extension user will hear a special dial tone as the message waiting notification when going off-hook. Customizing Your Phone •...
  • Page 37: Call Monitor

    For the joined extension To talk to each party alternately PT/PS During a conversation To continue TRANSFER Press TRANSFER . • You can also deny others the possibility of joining your conversation (Default: Allow). Refer to "1.7 Extension Settings". Call Monitor The preprogrammed extension can monitor another extension.
  • Page 38: Alternate Calling-ring/voice

    • If the called party uses a single line telephone or portable station, Voice-Calling is not available. • This feature is not available when the called party’s telephone is in the Voice Call Deny mode. Customizing Your Phone • 3.1.2 Settings on the Programming Mode—Alternate Receiving—Ring/Voice Select the alerting method, either ring or the other party’s voice.
  • Page 39 To call (Walking COS) PIN: Personal Identification Number PT/SLT/PS Off-hook. Enter To call (Verified Code Entry) PIN: Personal Identification Number PT/SLT/PS Off-hook. Enter verified code PIN C.Tone & D.Tone Enter verified code PIN (max. 10 digits). If a wrong verified code PIN is entered, you hear an alarm tone.
  • Page 40: Direct Inward System Access (disa)

    You may be able to access system features or call an outside party with your password depending on the security mode. Ask your manager for the mode assigned to your PBX. To call an extension From Outside Telephone In No Security Mode/Trunk Security Mode DISA phone no. Off-hook.
  • Page 41 To call an outside party From Outside Telephone In No Security Mode DISA phone no. Off-hook. Dial DISA phone number. In Trunk Security Mode/All Security Mode DISA phone no. Off-hook. Dial DISA phone number. extension PIN C.Tone & D.Tone verified code PIN...
  • Page 42: Remote Setting

    (verified code PIN/extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account. In order to avoid this problem, we strongly recommend the following points: a) Carefully maintain the secrecy of the PIN.
  • Page 43 Through DISA From Outside Telephone DISA phone no. Off-hook. Dial DISA phone number. extension PIN C.Tone & D.Tone Enter extension PIN (max. 10 digits). If a wrong extension PIN is entered, you hear an alarm tone. PIN: Personal Identification Number R.B.Tone &...
  • Page 44: Receiving Calls

    1.3 Receiving Calls Receiving Calls 1.3.1 Answering Calls PT/SLT/PS Off-hook. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM or G-DN button directly. ·...
  • Page 45: Call Pickup

    To set/cancel While on-hook AUTO ANS MUTE Press AUTO ANS . • The AUTO ANS button light shows the current status as follows: Off: Not set On: Set • For a PS user, refer to "Operating Instructions" for PS. 1.3.3 Call Pickup —...
  • Page 46: Trunk Answer From Any Station (tafas)

    1.3 Receiving Calls Call Pickup Deny You can deny or allow other people to pick up your calls. PT/SLT/PS Off-hook. Enter 1.3.4 Trunk Answer From Any Station (TAFAS) You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension.
  • Page 47 To answer ANSWER Press ANSWER . Talk. To transfer a call During a conversation (DSS) TRANSFER desired phone no. Press TRANSFER . Press DSS or dial desired phone number . Seize CO line before dialing outside phone number. To talk to a waiting caller While hearing call waiting tone ANSWER Press ANSWER .
  • Page 48 1.3 Receiving Calls To transfer an outside call to an extension with a one-touch operation During a conversation (DSS) Press DSS . The other party is placed on hold and the destination extension is called immediately. To end a conversation During a conversation RELEASE Press RELEASE.
  • Page 49: During A Conversation

    During a Conversation 1.4.1 Call Transfer — Transferring to an Extension on the PBX — Transferring to an Outside Party Using the PBX Service • You can transfer a held call without talking by going on-hook. If a call is not retrieved within a specified time, you will hear an alarm as a reminder. And, if an outside call is not answered within a specified time, it is automatically disconnected.
  • Page 50: Transferring To An Outside Party Using The Pbx Service

    1.4 During a Conversation To transfer with one-touch (One-touch Transfer) PT/PS During a conversation (DSS) Press DSS . Talk. You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded. •...
  • Page 51: Call Hold

    • Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period. • To return to the held call before the destination answers, press the TRANSFER button, corresponding CO, G-DN or INTERCOM button, or the hookswitch. Customizing Your Phone •...
  • Page 52 1.4 During a Conversation Call Hold Retrieve PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) Off-hook. Press flashing CO or INTERCOM , or enter To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) Off-hook.
  • Page 53: Call Park

    • For simple operation, you can automatically hold a call by pressing another CO, G-DN or INTERCOM button, only if preprogrammed. (Automatic Call Hold) Consult your dealer. Call Park You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call.
  • Page 54: Call Splitting

    1.4 During a Conversation Call Park Retrieve PT/PS (Call Park) Press a flashing Call Park . PT/SLT/PS Off-hook. Enter • If a call is parked automatically, confirm the parking zone number on the display. • If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number.
  • Page 55 To alternate between the parties leaving one party on hold temporarily PT/PS During a conversation (DSS) TRANSFER C.Tone extension no. Press Press DSS or dial the other TRANSFER . party's extension number . During a conversation extension no. C.Tone Press Recall/ Dial the other party's hookswitch .
  • Page 56: Call Waiting

    1.4.4 Call Waiting — Answering Call Waiting in the PBX — Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting.
  • Page 57 2. To hold the current call and then talk to the new party PT/PS While hearing a tone HOLD Press CO or Press HOLD . INTERCOM . Disregard this step if both parties are extensions. While hearing a tone Press Recall/hookswitch . After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call.
  • Page 58 On-hook. • Depending on your telephone, the "Off-hook Call Announcement (OHCA)" and the "Whisper OHCA" features can be used. You can talk to the other party through the speaker and the microphone (OHCA) or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset.
  • Page 59: Multiple Party Conversation

    (Tone 2) Answering Call Waiting from the Telephone Company This is an optional telephone company service. You can receive a call waiting tone and the caller’s telephone number information. (The caller’s name will not be received.) For details, consult your telephone company.
  • Page 60 1.4 During a Conversation — Privacy Release Conference You can add one or more parties to your conversation. PT/PS During a conversation CONF desired phone no. TRANSFER Press CONF Dial desired or TRANSFER . phone number . Seize CO line before dialing outside phone number.
  • Page 61 During a conversation desired phone no. Press Recall/ Dial desired hookswitch . phone number . Seize CO line before dialing outside phone number. Talk with multiple parties. To add four or more parties to a conference PT/PS During a conversation CONF desired phone no.
  • Page 62: Unattended Conference

    1.4 During a Conversation During a conversation Press Recall/hookswitch . • During a three-party conversation, when you press TRANSFER, Recall/hookswitch, you can talk to the party who had a conversation previously. If you want to talk to the third party, press TRANSFER, Recall/hookswitch again.
  • Page 63: Leaving 3 Parties Conference

    To complete a conversation PT/SLT/PS During a conversation On-hook. • Time limit Both parties will hear an alarm tone before a specified timeout. The originating extension will hear an alarm tone before timeout. The call is disconnected when the time runs out unless the originating extension returns to the conference.
  • Page 64: Mute

    1.4 During a Conversation To complete a conversation PT/SLT/PS During a conversation On-hook. Privacy Release You can let a third party join your current outside call. To set PT/PS During a conversation Ask the third party to perform the step below. (S-CO) Press green S-CO .
  • Page 65: Off-hook Monitor

    To set/cancel During a conversation AUTO ANS MUTE VOICE CALL MUTE Press MUTE . • The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as follows: Off: Normal Flashing red: Mute • If mute is used during OHCA, it will become Handset Mute. 1.4.7 Off-hook Monitor You can let other people in the room listen to the conversation through the...
  • Page 66: Headset Operation

    1.4 During a Conversation • Hands-free operation You can have a conversation in hands-free mode using the SP-PHONE button. You can perform other tasks simultaneously. Helpful hints for hands-free operation: • If it is difficult to hear the other party's voice; Raise the sound level using the Speaker Volume Control.
  • Page 67 To talk in hands-free mode during a conversation using the headset (Headset) Press red Headset . • The Headset button light shows the current status as follows: Off: Headset mode off Red on: Headset mode on Customizing Your Phone • 3.1.2 Settings on the Programming Mode—Headset Operation Select the equipment to use.
  • Page 68: Absence Settings

    You can set the voice mail floating extension number as a forward destination to receive calls into your mailbox. • You can set your mobile telephone as the forward destination. The voice mail can be used to receive calls if you are unable to answer. •...
  • Page 69 Enter your extension number . • When using a proprietary telephone, you can set or cancel Call Forwarding by pressing the FWD/DND button (fixed button) instead of " 710". Both Calls Outside Calls Intercom Calls Enter 0 to 2 as you desire.
  • Page 70 1.5 Absence Settings To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS Enter Off-hook. Call Forwarding (FWD) for your Incoming Call Distribution Group ICD Group: Incoming Call Distribution Group PT/SLT/PS Off-hook. Enter destination extension no. CO line outside access no.
  • Page 71: Absent Message

    1.5.2 Absent Message You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.
  • Page 72: Extension Lock

    1.5 Absence Settings Message no. In a Meeting A message assigned for each extension. (Personal Absent Message) To set PT/SLT/PS Off-hook. Enter C.Tone Enter #. To cancel PT/SLT/PS Enter Off-hook. • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%"...
  • Page 73 To lock PT/SLT/PS 77 . Off-hook. Enter To unlock PIN: Personal Identification Number PT/SLT/PS Off-hook. 77 . Enter • If you forget the extension PIN or cannot unlock your phone, consult your manager. He can clear your extension PIN. Then, you can set the new PIN and unlock your extension by entering it.
  • Page 74: Paging

    1.6 Paging Paging 1.6.1 Paging — Group Paging — Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS Off-hook. Enter •...
  • Page 75: Answering/denying A Paging Announcement

    • The following are extensions that cannot receive a paging announcement: — Portable station — Single line telephone — Proprietary telephone that is ringing or busy — Proprietary telephone in Paging Deny mode — Proprietary telephone in DND mode •...
  • Page 76: Extension Settings

    1.7.1 Timed Reminder You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake- up call. The alarm can occur either once or daily (every day until canceled) at a preset time.
  • Page 77: Do Not Disturb (dnd)

    PT/SLT/PS Off-hook. Enter 71 . • When using a proprietary telephone, you can set or cancel Do Not Disturb by pressing the FWD/DND button (fixed button) instead of " 710". Both Calls Outside Calls Intercom Calls Enter 0 to 2 as you desire.
  • Page 78: Call Waiting/off-hook Call Announcement (ohca)/whisper Ohca

    1.7 Extension Settings • The FWD/DND button light shows the current status as follows: Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode.
  • Page 79: Connected Line Identification Restriction (colr)

    Whisper OHCA: a voice announcement through the handset To set/cancel for intercom calls PT/SLT/PS Enter Off-hook. To set/cancel for outside calls PT/SLT/PS Off-hook. Enter • OHCA and Whisper OHCA can be activated only on certain digital proprietary telephones. In addition, Whisper OHCA requires that both you and the other party are using supported telephones.
  • Page 80: Calling Line Identification Restriction (clir)

    1.7 Extension Settings • You can change the mode by pressing a preset COLR button while on-hook. The COLR button light shows the current status as follows: Off: shows your extension number. Red on: prevents your extension number being displayed. Customizing Your Phone •...
  • Page 81: Background Music (bgm)

    1.7.7 Background Music (BGM) You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.
  • Page 82: 1.7.10 Paralleled Telephone

    Even if "No ring" is selected, calls can be made and answered on the single line telephone by lifting the handset. • If you go off-hook while your paralleled telephone is in use, the call will switch over to you. User Manual...
  • Page 83: 1.7.11 Wireless Xdp Parallel Mode

    • Some wired telephones are prohibited from using this feature. • If you go off-hook while your paralleled telephone is in use, the call will switch over to you. 1.7.12 Extension Feature Clear You can reset the settings of the following features on your extension to the default settings with one operation.
  • Page 84 After performing Extension Feature Clear, the setting of Call Waiting becomes "Enable— Tone". In this case, dial tone 2 will be heard when you go off-hook. User Manual Features C.Tone On-hook. 790 . Default Setting Enable—Tone Allow The telephone in parallel rings. Log-in...
  • Page 85: Call Center

    Call Center 1.8.1 Log-in/Log-out, Wrap-up You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension.
  • Page 86 1.8 Call Center ICD Group: Incoming Call Distribution Group PT/PS While on-hook (Log-in/Log-out) Press Log-in/Log-out . PT/PS While on-hook (Log-in/Log-out of a Specified Group) Press Log-in/Log-out of a Specified Group . To enter/leave the Not Ready mode PT/SLT/PS Off-hook. Enter To set/cancel the Not Ready mode or to leave the Wrap-up mode (To enter the Ready mode) PT/PS...
  • Page 87: Incoming Call Distribution Group Monitor

    • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready • The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode • The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.
  • Page 88: Monitoring The Status Of Waiting Calls

    1.8 Call Center Monitoring the Status of Waiting Calls The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming call distribution group has an overflowed call, the display shows the status automatically. The following information is displayed.
  • Page 89: Manual Queue Redirection

    Monitoring and Changing the Log-in/Log-out Status of Extensions The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution group members by the DSS button light. It can also change their Log-in/Log-out status if needed. To monitor Display PT After viewing the status of waiting calls SPRVS Press "SPRVS".
  • Page 90 1.8 Call Center To forward the waiting call PT/PS (Hurry-up) Press red or flashing red Hurry-up . • The Hurry-up button light shows the current status as follows: Off: No waiting call. Red on: Some calls are waiting. Flashing red: The number of calls exceeds the manual queue redirection level. Customizing Your Phone •...
  • Page 91: User-supplied Equipment

    User-supplied Equipment 1.9.1 Doorphone/Door Opener You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. — Doorphone Call — Door Open Doorphone Call To call from the doorphone Doorphone...
  • Page 92: Host Pbx

    Host PBX — External Feature Access (EFA) External Feature Access (EFA) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call. User Manual doorphone no.
  • Page 93: Voice Processing System

    You or an outside party can access the Voice Processing System from a telephone. — Call Forwarding to Voice Mail (Voice Mail Integration) If your PBX has a Panasonic Voice Processing System connected (e.g., KX-TVS series) using digital integration, the following features are also available: —...
  • Page 94: To Listen To Messages

    1.9 User-supplied Equipment To forward your calls to your mailbox PT/SLT/PS Off-hook. Enter voice mail floating extension no. Enter voice mail floating extension number . To transfer a call to a mailbox PT/PS During a conversation (Voice Mail Transfer) Press Voice Mail Press DSS or enter desired Transfer .
  • Page 95: Live Call Screening (lcs)

    There are two methods available (Default: Hands-free mode). Hands-free mode: You can monitor the message automatically, live through the telephone speaker. Private mode: You will hear an alarm tone while the caller is leaving a message.
  • Page 96 • The manager extension can clear an extension PIN. • This feature is available for a single line telephone if it is connected to a proprietary telephone in parallel. (Private mode only) To answer the call while monitoring, press Recall/hookswitch.
  • Page 97 Two-way Record You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation. To record into your mailbox PT/PS During a conversation To stop recording, press this button again. (Two-way Record) Press Two-way Record .
  • Page 98 1.9 User-supplied Equipment • Note: Many states have imposed regulations on the manner in which 2-way telephone conversations may be recorded, so you should inform the other party that the conversation is being recorded. Consult your local telephone company for further information.
  • Page 99: 1.10 Walking Extension

    1.10 Walking Extension 1.10.1 Walking Extension You can use the same functions assigned on your previous extension even if you move to another extension in the office. You can retain your settings such as extension number or One-touch Dialing memory etc. on the new extension.
  • Page 100: 1.11 Display Proprietary Telephone

    1.11 Display Proprietary Telephone 1.11 Display Proprietary Telephone 1.11.1 Call Log This is available for the display proprietary telephone and the portable station. — Incoming Call Log — Outgoing Call Log Incoming Call Log When you receive an outside call, the caller’s information is recorded automatically in the incoming call log.
  • Page 101 Press Call Log , or Up or Down until desired party appears. To call Display PT While confirming the log information (Call Log) Press Call Log, or Up or Down until desired party appears. 1.11 Display Proprietary Telephone TRANSFER Press TRANSFER . Off-hook. User Manual...
  • Page 102 • For a PS user, refer to "Operating Instructions" for PS. • Caller’s information received with a call waiting tone from the telephone company will not be logged in the call log. Customizing Your Phone • 3.1.3 Customizing the Buttons Create or edit a Call Log button or Call Log for ICD Group button.
  • Page 103: Outgoing Call Log

    If a call arrives while you are using the call log, the call log display will be replaced with the caller’s information. • For a PS user, refer to "Operating Instructions" for PS. 1.11 Display Proprietary Telephone Press Up or Down Off-hook. until desired number appears.
  • Page 104: 1.11.2 Directories

    1.11 Display Proprietary Telephone 1.11.2 Directories You can select and call using the directories ( Personal Speed Dialing Directory, System Speed Dialing Directory and Extension Number Directory ). Only personal directories can be stored, edited or deleted on your extension.
  • Page 105: Entering Characters

    • Telephone number and name on the display are stored using the first spare Personal Speed Dialing memory available. • For a PS user, refer to "Operating Instructions" for PS. • For more details, refer to "To store the names and numbers in personal speed dialing" in "3.1.2 Settings on the Programming Mode".
  • Page 106 1.11 Display Proprietary Telephone Table 2 (Option mode) Times Buttons " (space) — & User Manual ä ö ü À Á Â Ã Ð È É Ê Ì Í Î Ï Ñ Ò Ó Ô ß Ù Ú Û Ü...
  • Page 107: 1.11.3 System Feature Access

    1.2.4 When the Dialed Line is Busy or There is No Answer 1.3.3 Call Pickup 1.3.3 Call Pickup 1.9.1 Doorphone/Door Opener 1.9.1 Doorphone/Door Opener 2.1.4 External Background Music (BGM) 1.6.1 Paging 1.11 Display Proprietary Telephone Refer to User Manual...
  • Page 108 1.11 Display Proprietary Telephone User Manual...
  • Page 109: Manager Operation

    Section 2 Manager Operation This chapter shows the manager how to control the other extensions or the PBX. User Manual...
  • Page 110: Control Features

    2.1 Control Features Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. — Changing the Settings of Other Extensions Changing the Settings of Other Extensions Remote Extension Lock This feature is also known as Remote Station Lock Control. PT/SLT/PS Off-hook.
  • Page 111: Dial Tone Transfer

    PT/SLT/PS Off-hook. Enter To select the time service switching mode (Automatic/Manual) PT/PS While on-hook (Time Service Switching Mode (Automatic/Manual)) Press Time Service Switching Mode (Automatic/Manual) . • Besides the time mode, there is Holiday mode. It can change mode once on a specified date.
  • Page 112: External Background Music (bgm)

    2.1 Control Features PT/PS During a conversation with an extension (Toll Restriction) C.Tone Press Toll Restriction. The extension can hear the dial tone and then make a call. • The restriction level is changed to the preprogrammed level of Toll Restriction button. Customizing Your Phone •...
  • Page 113 All messages have their own extension numbers. You can select the desired message. You have two methods for recording a message. One is recorded using the handset, and the other is recorded from an external BGM (MOH) port. To record Off-hook.
  • Page 114 2.1 Control Features To record from an external BGM (MOH) port Off-hook. Enter You hear the message. The message is played back. To clear the message Off-hook. 36 . Enter • Record voice messages only; avoid the recording of music. User Manual 36 .
  • Page 115: Customizing Your Phone & System

    Section 3 Customizing Your Phone & System This chapter shows you how to customize your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. User Manual...
  • Page 116: Personal Programming

    3.1 Personal Programming Personal Programming 3.1.1 Personal Programming You can customize your telephone features. For example, you can change the initial settings or button features according to your needs. — Extension PIN (Personal Identification Number) • If you change your desk and extension, refer to "1.10.1 Walking Extension".
  • Page 117: Settings On The Programming Mode

    When a third party discovers the password (extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account. In order to avoid this problem, we strongly recommend the following points: a) Carefully maintain the secrecy of the PIN.
  • Page 118 3.1 Personal Programming To enter the programming mode PROGRAM programming PAUSE Follow Press PROGRAM programming or PAUSE . input . Programming Item Your extension information Preferred display contrast level from the 4 levels available. (Display Contrast Selection)* Which display language do you prefer? (Display Language Selection)
  • Page 119 Would you like to dial a preset number simply by going off-hook? Should you prevent your number being displayed on the called party’s telephone? (Calling Line Identification Restriction [CLIR]) Which do you prefer to seize when you go off-hook to make calls? (Preferred Line Assignment—Outgoing)
  • Page 120 Assignment—Incoming) How do you prefer to receive an intercom call? (Alternate Receiving— Ring/Voice)* Should the single line telephone in parallel ring? (Paralleled Telephone)* Do you prefer to answer a call without going off-hook regardless of the AUTO ANS button status?
  • Page 121 (Call Waiting Selection) Which type of call waiting tone do you prefer? (Call Waiting Tone Type Selection) Would you like to show a message on the caller’s telephone display? (Absent Message) Creating your personal message. (Personal Absent Message) Selection & Parameter Input message no.
  • Page 122 3.1 Personal Programming Programming Item (for both calls) Where are your incoming calls forwarded or refused? (Call Forwarding [FWD]/Do Not Disturb [DND]) To set the timer for "No Answer" and "Busy/No Answer". (FWD N/A Timer) Should you prohibit other people from picking up your calls? (Call Pickup Deny) Do you use the headset?
  • Page 123 PIN or change a stored extension PIN to new one? (Extension PIN [Personal Identification Number]) To prevent other people from using your telephone. (Extension Lock) To prevent other people from seeing your personal directory and call log. (Directory and Call Log...
  • Page 124 When a third party discovers the password (extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account. In order to avoid this problem, we strongly recommend the following points: a) Carefully maintain the secrecy of the PIN.
  • Page 125: Clearing Features

    Display Switching Mode Hot Line Calling Line Identification Restriction [CLIR] Preferred Line Assignment—Outgoing Preferred Line Assignment—Incoming Alternate Receiving—Ring/Voice Paralleled Telephone Forced Answerback Selection Live Call Screening Mode Set LCS Mode Set [After Answering] dialing no. (location no.) AUTO DIAL STORE Enter personal speed dialing number (location number) (2 digits).
  • Page 126: Customizing The Buttons

    You can change the flexible CO buttons/DSS buttons, and programmable feature (PF) buttons on PTs, DSS Consoles, Add-on Key Modules, and PSs to the following function buttons. For example, if your telephone has more CO buttons than available CO lines, you may change unused CO buttons to one touch buttons.
  • Page 127 • To enter the programming mode when using a PS, refer to "Operating Instructions" for PS. To enter the program mode PROGRAM PAUSE Press PROGRAM Press CO , or PAUSE . DSS or PF . Programmable Buttons Loop-CO (L-CO) Group-CO (G-CO) Single-CO (S-CO) Direct Station Selection (DSS) One-touch Dialing*...
  • Page 128 3.1 Personal Programming Buttons Group FWD—Intercom calls Account Conference Terminate External Feature Access (EFA) Call Park Call Park (Automatic Park Zone) Call Log* Call Log for ICD Group* Log-in/Log-out Log-in/Log-out of a specified group Log-in/Log-out for all groups Hurry-up Wrap-up System Alarm* Time Service (Day/Night/ Lunch/Break)
  • Page 129 Programmable Buttons Connected Line Identification Restriction (COLR) Headset* Time Service Switching Mode (Automatic/Manual) Two-way Record* Two-way Transfer* One-touch Two-way Transfer* Live Call Screening (LCS)* Voice Mail Transfer* • " ," "#," FLASH/RECALL, PAUSE, SECRET (INTERCOM) and T (Transfer) can also be stored.
  • Page 130 Press CO, PROGRAM. INTERCOM or G-DN. • * Available tone types vary depending on the telephone you are using: • KX-T7600 series: Tone types "01" to "30" are available. • Other telephones: Only tone types "01" to "08" are available.
  • Page 131: Manager Programming

    Other Extensions Control Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-T7636) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) Conditions The programming extension must be idle, on-hook and holding no calls.
  • Page 132: Manager Programming

    When a third party discovers the password (verified code PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account. In order to avoid this problem, we strongly recommend the following points: a) Carefully maintain the secrecy of the PIN.
  • Page 133: System Programming

    Extension number and name [003]/[004] Available Extension The extension allowed through COS programming Required Telephone A Panasonic Proprietary Telephone with display (over 2 lines) (e.g., KX-T7636) System Password To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234) Conditions The programming extension must be idle, on-hook and holding no calls.
  • Page 134 3.3 System Programming Icon Descriptions Fixed Buttons T7600 PROGRAM HOLD AUTO ANS MUTE FLASH/ RECALL TRANSFER INTERCOM User Manual T7200/T7400 REDIAL SP-PHONE FWD/DND CONF AUTO DIAL STORE None Back to Previous Menu (CANCEL) SHIFT PAUSE MESSAGE Function PREVIOUS (PREV) NEXT STORE (ENTER) SHIFT PROGRAM...
  • Page 135: System Programming

    Procedure The basic steps are shown below. Entering the programming mode PROGRAM PAUSE Press PROGRAM Enter or PAUSE . Programming You can enter each program number (3 digits). • To exit the programming mode at any time, lift the handset. Exiting the mode PROGRAM PAUSE...
  • Page 136 3.3 System Programming Enter 000 . Press ENTER . Press ENTER . Press ENTER . • After changing the desired values, you can press the ENTER button. You do not have to perform the rest of the steps. • The clock starts immediately after the ENTER button is pressed. •...
  • Page 137 • If the desired number is more than 32 digits, divide the number and store it into a speed dialing number. • " ", "#", FLASH/RECALL, PAUSE, and SECRET (INTERCOM) can also be stored. If you do not want to display the stored number when making a call, press the SECRET (INTERCOM) button before and after the numbers you wish to conceal.
  • Page 138 3.3 System Programming Extension Number [003] You can assign an extension number to each extension. Enter 003 . Press ENTER . • The leading number(s) should be the same as the number(s) assigned for Flexible Numbering. Consult your dealer. • A duplicate entry is invalid.
  • Page 139: Appendix

    Section 4 Appendix This chapter provides the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. User Manual...
  • Page 140: Troubleshooting

    The paralleled single line telephones do not ring. The telephone does not work using the personal settings or with other settings. (One-touch dialing, forwarding destination, etc.) User Manual Remedy •...
  • Page 141 Problem My proprietary telephone does not have a feature button. A reorder tone is audible or "Restricted" is displayed. I cannot make an outside call using the One-touch Dialing button or speed dialing. I cannot remember the feature numbers. While talking to an outside party, the line is disconnected.
  • Page 142 3.1.2 Settings on the Programming Mode) • To distinguish the ringing tones for each CO, INTERCOM or G-DN button (Digital proprietary telephone only), 3.1.3 Customizing the Buttons) • Another extension left you a message waiting indication while you were on the...
  • Page 143: Feature Number Table

    Feature Number Table 4.2.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference.
  • Page 144 4.2 Feature Number Table Feature (While dial tone is heard) 1.2.4 When the Dialed Line is Busy or There is No Answer Automatic Callback Busy Cancel Message Waiting For a caller – To leave/cancel For a called extension – To call back –...
  • Page 145 – Specified with a holding extension number Call Park – To set – To retrieve 1.4.4 Call Waiting Answering Call Waiting in the PBX Answering Call Waiting from the Telephone Company 1.5.1 Call Forwarding Call Forwarding (FWD)/ 1.7.2 Do Not Disturb (DND) – Both Calls –...
  • Page 146 4.2 Feature Number Table Feature (While dial tone is heard) –To set the timer for "No Answer" and "Busy/No Answer" Call Forwarding (FWD) for your Incoming Call Distribution Group – Both Calls – Outside Calls – Intercom Calls 1.5.2 Absent Message –...
  • Page 147 1.7.7 Background Music (BGM) – To set – To cancel 1.7.8 Data Line Security – To set – To cancel 1.7.10 Paralleled Telephone – Ring – No Ring 1.7.11 Wireless XDP Parallel Mode – To set – To cancel 1.7.12 Extension Feature Clear 1.8.1 Log-in/Log-out, Wrap-up...
  • Page 148 4.2 Feature Number Table Feature (While dial tone is heard) 1.9.1 Doorphone/Door Opener Doorphone Call Door Open 1.9.2 Host PBX External Feature Access (EFA) 1.9.3 Voice Processing System Call Forwarding to Voice Mail (Voice Mail Integration) – Both Calls – Outside Calls –...
  • Page 149 Feature (While dial tone is heard) 2.1.5 Outgoing Messages (OGM) – To record – To play back – To record from an external BGM (MOH) port – To clear 3.1.1 Personal Programming Extension PIN (Personal Identification Number) – To set –...
  • Page 150: Tone

    4.3 Tone Tone 4.3.1 Tone While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1 Normal User Manual...
  • Page 151: Reorder Tone

    Tone 2 Any one of the following features is set: • Absent Message • Background Music • Call Forwarding • Call Pickup Deny • Call Waiting • Do Not Disturb • Extension Lock • Executive Busy Override Deny • Hot Line •...
  • Page 152 4.3 Tone Ringback Tone 2 Special ringback tone for DISA call Do Not Disturb (DND) Tone The dialed extension is refusing incoming calls. While off-hook Indication Tones Tone 1 Call waiting tone Tone 2 A call is on hold longer than the specified time.
  • Page 153 Tone 3 Before the following features activate: • Retrieving a held call • Picking up another call • Paging/Answering a paging announcement • Answering the call through a speaker Tone 4 Establishing or leaving a conference Tone 5 A call has been put on hold. 4.3 Tone User Manual...
  • Page 154 4.3 Tone User Manual...
  • Page 155: Index

    Index User Manual...
  • Page 156 28, 143 Alternate Calling—Ring/Voice 38, 149 Alternate Receiving—Ring/Voice Answer 20, 22, 46, 128 ANSWER/RELEASE Button Answering Call Waiting from the Telephone Company Answering Call Waiting in the PBX Answering Calls Answering/Denying a Paging Announcement Appendix AUTO ANS (Auto Answer)/MUTE AUTO DIAL/STORE...
  • Page 157 25, 143 Outgoing Call Log Outgoing Messages (OGM) Paging Paging and then Transferring a Call Paging Deny 75, 122 Paralleled Telephone PAUSE Personal Absent Message Personal Programming Personal Speed Dialing Pickup Dialing —> Hot Line Portable Station (PS) Registration Predialing Preferred Line Assignment—Incoming...
  • Page 158 Walking Station —> Walking Extension Warning Tone What Kind of Telephone Can Be Used? When the Dialed Line is Busy or There is No Answer When You Use a Panasonic Proprietary Telephone Whisper OHCA Wireless XDP Parallel Mode Wrap-up 21, 85, 128...
  • Page 159 Index User Manual...
  • Page 160 Copyright: This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC). You may print out this manual solely for internal use with this model. Except above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of PCC and its licensee.

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