Voice Mail Dtmf Integration - Panasonic KX-TDA15 Features Manual

1.20 Voice Mail Features

1.20.2 Voice Mail DTMF Integration

Description
The PBX and the VPS connected to the PBX can transmit commands using DTMF signals to each other.
The PBX sends preprogrammed commands using DTMF to the VPS automatically to change the answering
service between Voice Mail (VM) service mode and Automated Attendant (AA) service mode or to inform
the extension status (e.g., busy). The VPS sends the commands to the PBX like an SLT.
The following answering services and features are available:
1.
Voice Mail (VM) Service Mode
When a caller reaches the VPS, the VPS greets and guides the caller to leave a voice message for a
specified mailbox.
[Example]
The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter the mailbox
number of the person you wish to leave your message for."
The caller dials the mailbox number. Then, the dialled number is sent to the VPS via the PBX.
The VPS sends the personal greeting to the caller, "You have reached Mike's voice mail. I am sorry I
cannot take your call right now. Please leave a message and I will call you back."
The caller leaves a message.
If the call reroutes to the floating extension number of the VM (DTMF) Group or the extension in the VM
(DTMF) group by such as the FWD feature, when the VPS answers the call, the PBX will dial the
mailbox number of the corresponding group or extension and any other digits required to the VPS
automatically using the caller-dialled number (Follow on ID). In this case, the caller can reach a mailbox
without knowing the mailbox number.
[Available Features for Follow on ID]
a)
FWD to a Mailbox
b)
Intercept Routing to a Mailbox
c)
Call Transfer to a Mailbox
d)
Listening to a Message in a Mailbox
2.
Automated Attendant (AA) Service Mode
The VPS greets and guides the caller to the desired extension directly without operator assistance.
VM → AA Service, AA → VM Service
3.
It is possible to switch the service mode assigned on the VPS port, from the VM service to AA service
or vice versa.
System Explanation
1.
Service Mode Assignment
Assign the service mode, VM service or AA service, to the VM (DTMF) group to correspond with the
assignment of the VPS.
→ 3.9.20 [3-8-2] VM(DTMF) Group—Group Settings—Type
250 Feature Guide
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