Supervisory Feature - Panasonic KX-TDA50 Features Manual

1.2.2.7

Supervisory Feature

Description
The extension assigned as the supervisor (supervisor extension) of an incoming call distribution (ICD) group
can monitor and control each member's status within the ICD group using a 6-line display proprietary
telephone (PT).
Feature
Incoming Call Queue
Monitor
Log-in/Log-out Monitor
and Remote Control
[Example]
<Incoming Call Queue Monitor Display>
31 Jan. 08:13AM FRI
601:Sales Section
Waiting Calls Now
Max. Waiting Time
EXIT LOG
<Log-in/Log-out Monitor/Remote Control Mode with DSS Button light>
31 Jan. 08:13AM FRI
601:Sales Section
Waiting Calls Now
Max. Waiting Time
EXIT
Note
When values displayed on the supervisor extension's PT exceed 99999, "****" will be displayed.
The supervisor extension can monitor various information about the group's
incoming calls on its PT display.
Monitor: The supervisor extension can monitor the Log-in/Log-out status of
ICD group members with the corresponding Direct Station Selection (DSS)
button light.
Remote Control: The supervisor extension can change the status of
members by pressing the corresponding DSS button.
--- Date and time
--- ICD group's floating extension number and name
--- Number of calls waiting in the queue
:00006
--- Elapsed waiting time of the call queuing the longest
:05'10
SPRVS
Since 29 JAN. 09:10AM
Total Calls
Overflow Calls
Lost Calls
Average Waiting
EXIT
:00006
With
:05'10
Log-in/Log-out Monitor
DSS buttons show the status
of the corresponding group
members.
Light pattern Status
Green on Log-in (Ready)
Slow Green Flashing Log-in (Not Ready)
Red on Log-out
Extension in another ICD
Off
group
1.2 Receiving Group Features
Description
--- Monitoring starting date and time
--- Total number of incoming calls
:00996
--- Total number of overflowed calls
:00131
--- Total number of lost calls
:00039
--- Average queuing time
:02'12
CLEAR
Log-in/Log-out Remote Control
Pressing a DSS button
changes the extension's
status as follows:
Status
Log-out
Log-in (Ready)
Light pattern
Red on
Green on
Feature Guide 45