Message Features; Message Waiting - Panasonic KX-TDA50 Features Manual

1.17 Message Features

1.17 Message Features

1.17.1 Message Waiting

Description
When an extension user calls another extension that does not or cannot answer the call, he or she can leave
a Message Waiting notification. The appropriate button or lamp on the called extension user's telephone will
light, indicating that a call was missed or a message recorded by the Voice Processing System (VPS) is
waiting. A Message button can be used to call the caller back or listen to the message.
When a message is left for a proprietary telephone (PT), the Message button on it lights or the Message/
Ringer Lamp turns red. Pressing the lit Message button while on-hook shows the caller's information as
shown below:
[Example]
105:Tom Smith
Conditions
• Message Button
Any flexible button can be assigned as a Message button. This button can be used on a PT which does
not have the MESSAGE button (fixed button), or can be used on any PT to access messages left for
another extension or for an incoming call distribution (ICD) group.
• Distinctive Dial Tone for Message Waiting
If Distinctive Dial mode is enabled, dial tone 4 will be sent to an extension when a message has been
left on the extension. (→ 1.24.1 Dial Tone)
• It is possible to leave a Message Waiting notification while hearing a ringback tone, busy tone, or DND
tone.
• Message Waiting notifications are always left on the original extension. Message Waiting notifications
cannot be sent to a Call Forwarding (FWD) destination (→ 1.3.1.2 Call Forwarding (FWD)).
• Both the calling extension and the called extension can cancel a notification after it has been left.
• If a call is missed, the Message Waiting notification will be cleared when the called extension calls the
caller back and the call is answered.
• Message Waiting Notification via Voice Mail DPT (Digital) Integration
If a voice message is left for the called extension, the notification will be cleared after each new
message has been played. (→ 1.19.2 Voice Mail DPT (Digital) Integration)
134 Feature Guide
--- Extension no. and name of who left the message
Message buttons
This extension
ICD Group
Other extension*
* This button is useful, for
example, when a secretary
checks messages left for the
boss (Boss & Secretary Feature).