Panasonic KX-TDA50 Features Manual page 39

Example of Queuing Time Table 01 (Above)
Sequence 01
The call
enters
OGM 01 is played.
the queue.
Thank you for
calling Panasonic.
All of our agents are
currently handling
other calls. Please
hold the line. We
will answer your call
shortly.
Conditions
• If a call is transferred to an ICD group and is handled by the Queuing Time Table, Transfer Recall will
not occur even if the Transfer Recall time expires (→ 1.11.1 Call Transfer).
• Manual Queue Redirection
The call which has waited the longest in the queue can be redirected manually to the overflow
destination by pressing the Hurry-up button. Note that if a call is already ringing at an extension, it
cannot be overflowed.
This feature is also known as Hurry-up Transfer.
Hurry-up Button
Any flexible button can be customized as the Hurry-up button. This button can be used for Manual
Queue Redirection, and will also indicate the status of the group's queue using different light patterns,
as described below.
Light Pattern
Off
Red on
Rapid red flashing
Feature Guide References
1.2.2.5 Overflow Feature
1.18.2 Flexible Buttons
User Manual References
1.8.3 Manual Queue Redirection
Queuing Time Table 01
Sequence 02
Music on Hold OGM 03 is played.
is played for
We are sorry to
30 seconds.
keep you holding.
All of our agents
are still handling
other calls. We
are transferring
you to the
operator.
The call is connected to an agent as
soon as one becomes available.
No queued calls
Calls are waiting in the queue
The number of calls in the queue has exceeded the Queuing Hurry-up
level (→ Queuing Hurry-up Level [629])
Sequence 03 Sequence 04
The call is
redirected to
the overflow
destination.
Calls in the Waiting Queue
1.2 Receiving Group Features
The call is
answered
by the
overflow
destination.
Feature Guide 39