Entry Queue - Polycom MGC-100 Getting Started Manual

Entry Queue

If Audio Look and Feel is not set for the conference, selecting Audio Only in
the Media box causes the conference properties to display only audio related
parameters and hide the video properties as in Audio Look and Feel mode.
An Entry Queue is a special routing lobby to which one or several dial-in
numbers are assigned. A different Entry Queue may be defined for Video and
for Audio Only participants, or the same Video Entry Queue can be used by
all participants provided that the audio algorithm is set to G.711 (telephone
standard). When Audio Only participants connect to the Entry Queue, they
interact with the system using touch-tone signals (DTMF codes) on their
telephone device and are guided to the conference via the audio prompts
menu.
When video participants connect to the Entry Queue, they hear the same
voice prompts as the Audio Only participants and they also view a video
slide. Video participants interact with the system using their DTMF input
device - usually the endpoint's remote control. Both audio and video
participants join the conference when they enter the appropriate conference
Numeric ID or password, depending on the MCU configuration. The Entry
Queue remains in a passive state when no participants are in the queue, but is
automatically activated when a participant dials the Entry Queue number.
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The Entry Queue routing method (either using the conference numeric ID or
password) is set by a flag in the system.cfg. For more details on the system
configuration file, see the MGC Administrator's Guide, Chapter 5, "Edit
system.cfg".
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To use the Entry Queue without using video resources for video
connections, set the Entry Queue to Video Switching and define the target
video conference with the same video settings as the Entry Queue.
For a detailed description of Entry Queue related procedures, see MGC
Manager User's Guide, Volume I, Chapter 8, "Entry Queue and Operator
Conferences".
Chapter 4 - About Conferences
4-9