Video - Polycom ViewStation EX User Manual

Chapter 6

Video

Symptom
The monitor is blank.
Picture slow or jerky.
Near site camera does not pan
or tilt.
Blue screen in the PIP window.
ViewStation User Guide
Cause
The ViewStation goes to sleep
mode after four minutes of
inactivity.
Only one 64 Kpbs channel is
connecting in your call.
Excessive motion in the picture you
are receiving.
You are attempting to move a
camera that does not have
pan/tilt/zoom capabilities.
No video input.
Camera selection is incorrect.
The VCR input is selected and the
VCR is idle or not running. Most
VCRs generate a blue screen
when the tape is not playing.
180
Troubleshooting
Solution
Pick up the remote control to wake
up the ViewStation
Check the ISDN number of the far
site. Ask the far site to call your site.
Verify network under the Network
Status menu (System Info >
Diagnostics > Network Stats.)
A background with less motion
provides a better, smoother video
picture.
Make sure you have selected a
pan/tilt/zoom camera.
Check that there is a video source
present on the selected input.
Check camera selection on the
Camera screen.
Select a different input on the
ViewStation, or play a tape on the
VCR.
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