Polycom ViewStation EX User Manual page 197

Chapter 6
Symptom
Camera voice tracking does not
work properly.
© Polycom, Inc.
Cause
Camera tracking was turned off by
near or far site.
The far site is speaking.
The far site is very noisy.
Near site is on mute.
Near site is noisy or too many
people are talking at once.
181
Troubleshooting
Solution
Camera tracking is turned off when
the near or far site moves your
camera. Press the AUTO button to
restore tracking.
The camera stops tracking when
the far site speaks to prevent the
camera from pointing to your
monitor speaker.
Wait for the far site to stop
speaking.
The camera stops tracking when
the far site is too noisy. Try setting
the ViewStation to track to camera
presets.
The near site camera does not
track when the near site is on
MUTE. Toggle mute function with
the MUTE button.
Reduce the noise in the room.
ViewStation User Guide