Audio - Polycom ViewStation EX User Manual

Chapter 6

Audio

Symptom
Not enough volume during a call.
No audio in a call.
ViewStation startup music plays
through the built-in ViewStation
speaker, but not through monitor
speakers.
Incoming call ring and other
sound effects too loud or too
soft.
ViewStation User Guide
Cause
Volume set too low on the
ViewStation.
Volume set too low on the monitor.
Microphone pod is too far from the
speaker.
Television monitor audio inputs not
connected properly.
ViewStation connected to the wrong
audio input on the monitor.
Far site is muted.
Too many network line errors.
Television monitor speakers or
audio amplifier not properly
connected.
Sound effects volume not set at
desired level.
178
Troubleshooting
Solution
Turn up the ViewStation volume
using the remote control.
Turn up the volume on your monitor
or external amplifier.
Move the microphone pod closer to
the meeting participants.
Check audio output on the
Generate Tone screen under
Diagnostics. You should hear a 400
Hz tone emitting from the speaker.
Make sure the ViewStation audio
output lead(s) are connected to the
same input connector(s) that have
been selected on the monitor.
Look for the Far Site Mute icon. Ask
the far site to unmute their
microphone pod.
Disconnect call and reconnect later.
Check audio connections and
volume level on your monitor.
Adjust the sound effects volume on
the Phone/Audio screen. If you do
not want to hear sound effects, set
the volume to zero.
www.polycom.com