Polycom ViewStation H.323 User Manual
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Polycom ViewStation H.323 User Manual

Polycom ViewStation H.323 User Manual

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ViewStation H.323
User's Guide
VS4000 User's Guide
August 2000 Edition
3725-10424-001A

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Summary of Contents for Polycom ViewStation H.323

  • Page 1 ViewStation H.323 User’s Guide VS4000 User’s Guide August 2000 Edition 3725-10424-001A...

  • Page 3: Important Information

    Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.
  • Page 4 Changes or modifications not expressly approved by Polycom, Inc. could void the user's authority to operate this equipment. • This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC registration number and Ringer Equivalence Number (REN) for this equipment.
  • Page 5 Underwriters’ Laboratories’ Statement The system is intended to be powered only by the supplied power supply unit. Omnitel Statement THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM OR ITS LICENSORS.

  • Page 7: Table Of Contents

    Editing an Existing Entry in the Address Book .............28 Deleting an Entry in the Address Book .................30 Chapter 4 Camera and Sound Controlling the Camera....................31 Pan and Tilt......................31 Zoom........................32 Setting Camera Presets ....................32 Mirroring the Camera Positions ..............33 © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 8 Automatic Voice Tracking .................... 33 Tracking to Camera Presets ................33 Backlight Compensation ....................34 Adjusting the Sound on the ViewStation H.323 ............34 Positioning Microphones....................35 Chapter 5 Taking Snapshots Sending Snapshots......................37 Chapter 6 Using Accessories Using a Second Monitor....................39 Using a VCR........................
  • Page 9 Call Status......................63 Color Bar ......................63 Audio .......................64 Near-End Loop ....................65 Reset System ....................65 Chapter 11 System Administration Viewing and Changing the Setup of the ViewStation H.323 ........67 General Setup.........................68 LAN/H.323 ........................68 LAN & Intranet ....................69 H.323 Setup .....................70 Setup....................70 Gateway ....................71 Gatekeeper ..................71...
  • Page 10 ViewStation H.323 User’s Guide www.polycom.com...

  • Page 11: Getting Started

    Chapter 1 Getting Started Getting Started Thank you for purchasing a Polycom ViewStation! You will soon discover that videoconferencing is as easy as talking on the telephone. The ViewStation is the most easy-to-use videoconferencing system on the market today. The ViewStation H.323 provides high quality, multimedia-based videoconferencing using an Internet protocol (IP) address.
  • Page 12 • Package labeled “Required Cables”, which contains three cables. • Package labeled “Optional Equipment Cables”, which contains eight cables. • Miscellaneous package containing a hook and loop cable tie, adhesive dots, and three AAA batteries. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 13: The Remote Control

    You can use any size S-Video or composite television monitor with the ViewStation. The size of the monitor should be proportional to the size of the room where you use the ViewStation. To further enhance your © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 14: Setting Up The Viewstation

    Center the microphone on a flat surface between the meeting participants and the ViewStation. You can use two microphones for wider audio coverage. Although one microphone only is provided with the ViewStation, you can order another one. ViewStation H.323 User’s Guide www.polycom.com...
  • Page 15 Then, plug the first microphone into the ViewStation. Connect the required cables to the back of the ViewStation as shown in the diagram below. The QuickStart booklet also shows the required setup for the ViewStation. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 16 Slide one end of the cable tie through the plastic octagonal piece. Then, attach the octagonal piece to the back of the television monitor. Put the batteries in the remote control. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 17: Viewstation Setup Screen

    Each screen leads you through the ViewStation setup process. To return to a previous screen at any time, press the MENU button on the remote. If the Menu icon on the screen is available, you can also return to the previous © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 18: How To Select Menu Items

    You must specify a system name for the ViewStation. You can enter up to 34 alphanumeric characters. Naming the ViewStation makes it easy for others to find your ViewStation on the network if you are connected to a LAN. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 19: Country

    Use the arrow buttons to scroll through the list. Highlight the country and press the SELECT button on the remote. The ViewStation uses the information to configure country-specific information, such as communications settings. © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 20: H.323 Setup

    When you are done, highlight the Enter key on the keyboard and press the SELECT button. Then, highlight the Save icon on the screen and press the SELECT button on the remote. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 21: Gatekeeper

    To specify a Gatekeeper, check Specify and enter the Gatekeeper IP address. To have the ViewStation automatically locate an available Gatekeeper, check Auto. After you make your selection, highlight the Save icon on the screen and press the SELECT button on the remote. © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 22: Telephone Numbers

    On the Telephone Numbers screen, specify the number of the second telephone. After you enter the information, highlight the Save icon on the screen and press the SELECT button on the remote. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 23: Main Calling Screen

    The very first time you turn on the ViewStation and the first time you turn it on after you do a system reset, the ViewStation displays the sequence of system configuration screens that are described in this chapter. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 24 Chapter 1 Getting Started General setup of the ViewStation is complete. You can now configure other parts of the ViewStation system, such as security. For more information, see the other chapters in this document. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 25: Placing And Answering Calls

    The IP icon turns green when the ViewStation has been assigned an IP address and is ready to place a video call. There are three ways to place a video call: • Manually (Video Call) • Speed Dial • Address Book © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 26: Placing A Video Call Manually

    On the lower left of the screen, the gray sphere progress indicator indicates the call is going through. The indicator changes from blue to yellow to orange, and finally to green when the call goes through. ViewStation H.323 User’s Guide www.polycom.com...
  • Page 27 Camera and Sound section of this document. To end your call, press the CALL•HANG-UP button on the remote. Highlight the Disconnect Video Call icon and press the SELECT button on the remote. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 28 To set a limit, from the main calling screen, select System Info>Admin Setup General Setup. Change the > Maximum time in call value on the General Setup screen. For more information, see the System Information section in this document. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 29: Placing A Speed Dial Call

    # button on the numeric keypad. A lock appears on the right side of the box for that number. Press the # button to toggle between locked and unlocked. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 30 If you select Yes, the system displays the address book and you can enter the information. If you select No, the main calling screen is displayed. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 31: Placing A Call From The Address Book

    To end your call, press the CALL•HANG-UP button on the remote. The Call Hangup Choices screen is displayed. Select Disconnect Video Call to disconnect your call. If you stay on this screen for more than 60 seconds, the call is disconnected automatically. © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 32: Placing A Telephone Call

    ViewStation. To disconnect from the call, press the CALL•HANG-UP button on the remote. The main calling screen is displayed. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 33: Adding A Telephone Call To A Video Call

    Add Speakerphone Call icon and press the SELECT button on the remote. When the Telephone screen is displayed, use the numeric keypad on the remote to enter the phone number of the new party. Then, press the SELECT button. © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 34: Adding A Video Call To A Telephone Call

    To jump from the main calling screen to the Speed Dial screen, press digits 1 through 6 on the numeric keypad of the remote. Press 0, or 7 through 9 to go to the Video Phone screen. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 35: Answering A Video Call

    To answer a call manually, pick up the remote when the dialog box is displayed. Then, select Yes to answer the call. If the ViewStation is set to auto-answer, the ViewStation automatically answers all incoming video calls. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 36 To change the mode from manual to auto-answer and vice versa, select System Info>Admin Setup>General Setup. The General Setup screen is displayed. Select the Auto Answer field if you want the ViewStation to automatically answer all incoming video calls. Otherwise, leave the Auto Answer field deselected. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 37: Address Book

    The Speed Dial screen is not displayed until you have placed a call using the ViewStation. Highlight the New icon and press the SELECT button on the remote. The Add/Change Entry screen is displayed. © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 38: Editing An Existing Entry In The Address Book

    Access the Address Book screen by selecting the Address Book icon from either the main calling screen or the Speed Dial screen. Use the arrow buttons on the remote to highlight an entry in the address book. ViewStation H.323 User’s Guide www.polycom.com...
  • Page 39 SELECT button. A list of possible speeds is displayed. Use the up and down arrow buttons to highlight a calling speed and press the SELECT button. To save the changes, highlight the Save icon and press the SELECT button. © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 40: Deleting An Entry In The Address Book

    Delete icon, the entry you selected is removed from the address book. Note: If the system is on the global address book GAB), the “Global” entry might be displayed. You cannot delete this entry. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 41: Camera And Sound

    You cannot disconnect the main camera, but you can select a primary camera (such Note as a document camera) as the camera that will be used each time you power-on the ViewStation H.323. To select the primary camera, go to System Info>Admin Setup>Video/Camera and select the primary camera. Pan and Tilt To adjust the pan or tilt of a camera, use the arrow buttons on the remote.

  • Page 42: Zoom

    To go to a particular preset: Use the NEAR or FAR buttons on the remote to determine which camera’s preset to activate. Immediately press the appropriately numbered button on the remote control. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 43: Mirroring The Camera Positions

    To turn automatic tracking off, pan, tilt, or zoom the camera. Tracking to Camera Presets The ViewStation H.323 main camera can track to preset positions, which gives you greater flexibility and control of automatic voice tracking. When automatic voice tracking is activated, the main camera will track automatically to participants speaking from preset positions.

  • Page 44: Backlight Compensation

    ‘calling screen. Adjusting the Sound on the ViewStation H.323 The volume of the ViewStation H.323 is indirectly related to the volume on the television monitor. The volume on the television monitor should be set to three-fourths its maximum volume and the ViewStation H.323 should be set lower, at a comfortable hearing level.

  • Page 45: Positioning Microphones

    Positioning Microphones The microphone should be placed slightly in front of the meeting participants and the ViewStation H.323 on a flat surface. Because people in a video call usually look at the monitor when they speak, place the microphone in the direction they are looking.
  • Page 46 Chapter 4 Camera and Sound ViewStation H.323 User’s Guide www.polycom.com...

  • Page 47: Taking Snapshots

    For example, when set to Normal, the camera moves in the same direction as the arrow button that is pressed. When © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 48 The far-site will still see you. You can send a live image or snapshot from any local cameras to the participants in a videoconference using the snapshot feature of the ViewStation H.323. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 49: Using Accessories

    To play a tape in the VCR, press the NEAR button on the remote twice, then use the arrow buttons to highlight the VCR icon on the screen. Use the VCR’s remote to play the tape. © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 50: Using A Document Camera

    The ShowStation IP lets you project any type of document or Microsoft Office file in big-screen format and share it with any location instantly. See the Data Conferencing section of this document for more information. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 51: Connecting A Pc

    At the PC, right-click with the mouse on your Network Neighborhood icon. The following information applies to the Windows 95 operating system. If you are Note using Windows 98, NT, or 2000, use the corresponding functions and menu items. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 52 Connecting a PC Right-click on Properties. The Network box appears. Select the Configuration tab and then select TCP/IP. There may be more than one, so choose the one for LAN adapter and not dial-up adapter. ViewStation H.323 User’s Guide www.polycom.com...
  • Page 53 ViewStation. Click on OK. The following information applies to Internet Explorer 3.02 and 4.0. If you are using Note Internet Explorer 5.0, use the corresponding menu items. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 54 Chapter 7 Connecting a PC Enter the ViewStation’s system name or IP address in the address field of the browser. You can find the ViewStation’s system name and IP address on the System Info screen. ViewStation H.323 User’s Guide www.polycom.com...
  • Page 55 Chapter 7 Connecting a PC 10. The Welcome web page appears in the web browser on your PC. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 56 Chapter 7 Connecting a PC ViewStation H.323 User’s Guide www.polycom.com...

  • Page 57: Presentations

    In the address field, enter the IP address of the ViewStation on which you will display the slides. To find the IP address of the ViewStation, go to the System Info screen from the main calling screen. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 58 Chapter 8 Presentations The Welcome web page is displayed. ViewStation H.323 User’s Guide www.polycom.com...
  • Page 59 The first time you click on the Select a Presentation icon when using Internet Note Explorer, you are prompted to download the signed ActiveX control from Polycom, Inc. Select Yes. Click on the Press Here to Select a PowerPoint Presentation button. A pcPresent application window prompts you for a user name and password.
  • Page 60 This feature enables the ViewStation to keep the slides active should you lose Note connection during a video call or presentation. The slides remain on the ViewStation as long as they are active on the web browser. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 61: Viewing A Presentation

    To view a presentation, follow these steps: On your PC, launch Internet Explorer 3.02, 4.0, or 5.0 or Netscape Navigator 4.x. In the address field, enter the IP address of one of the ViewStations participating in the video conference. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 62 Click the View a Presentation icon and enter your user name and a meeting password if one is needed. After the connection icon appears on the left side of the frame, you are ready to receive slides. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 63: Remote Management

    Internet Explorer 5.0 is the recommended web browser because the ViewStation Note uses Microsoft’s Active X controls to enable the PowerPoint presentation capability. Enter the ViewStation IP address in the web browser address field. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 64 Chapter 9 Remote Management The following Welcome web page appears in your browser. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 65: Running Diagnostic Tests On A System

    Admin Setup> Security on the ViewStation and enter a > password. Running Diagnostic Tests on a System The Manage System web page contains the setup options for the ViewStation at the IP address you entered in the Address field of the © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 66 ViewStation from your PC occur in real-time. See the System Information section of this document for more information about the types of diagnostic tests you can run. The web page contains the same diagnostic capabilities that exist on the actual ViewStation. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 67: Controlling A System

    Send a Message web page appears, type in your message and click on the Send Message button. A yellow notepad with your message appears for approximately 15 seconds on the ViewStation. Only the near site can see your message. © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 68: Changing The Setup Of A Viewstation

    Click on the setup icon that you want to change and the web page for that feature of the system appears. See the System Administration section of this document for more information about the different setup options. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 69: Remotely Placing And Participating In Video Calls

    PC screen. This includes the site of the ViewStation at the IP address you connected to and the far-site. See the Placing and Answering Calls section of this document for more information about video calls. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 70 Chapter 9 Remote Management ViewStation H.323 User’s Guide www.polycom.com...

  • Page 71: System Diagnostics

    System Diagnostics You can locate information about and administer the ViewStation H.323 by selecting System Info> Admin Setup from the main calling screen. ViewStation H.323 Diagnostics To run diagnostics from your PC, see the Remote Management section for details. To run diagnostics from the ViewStation H.323, go to System Info>Diagnostics.

  • Page 72: Network Statistics

    NEAR or FAR button to return to the call. Advanced Network Statistics The Advanced Network Statistics screen contains information about the status of your call. The screen describes how fast the audio and video are coming in and going out during a call. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 73: Call Status

    While you are viewing the color bar, find the controls on the television monitor that let you adjust its colors. Press any button on the remote to return to the Color Bar screen. Then, highlight the Menu icon to return to the Diagnostics screen. © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 74: Audio

    To return to the Audio screen, highlight the Menu icon. The Audio Meter screen indicates the audio level of all audio inputs connected to the ViewStation H.323. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 75: Near-End Loop

    Resetting the system erases your admin password and all user settings, except your address book entries. Before you can reset your system, however, you must enter the serial number of the ViewStation H.323. This prevents the casual user from performing an unintentional reset. You can find the serial number on the System Info screen.
  • Page 76 Chapter 10 System Diagnostics ViewStation H.323 User’s Guide www.polycom.com...

  • Page 77: System Administration

    ViewStation H.323. Viewing and Changing the Setup of the ViewStation H.323 When you first set up the ViewStation H.323, you can display information about the initial configuration. You can change the setup configuration at any time from either the ViewStation or your PC. To check the setup from your PC, see the Remote Management section for details.

  • Page 78: General Setup

    General Setup The General Setup screen contains the basic information about the ViewStation H.323. You can change this information at any time. If you want to set a limit on the amount of time in video calls, which gives you more control over bandwidth usage, you can set it here.

  • Page 79: Lan & Intranet

    If you are connecting the ViewStation directly to a PC that is not connected to the network, enable the Server option for this field. If you are connecting the ViewStation H.323 directly to a PC that is not on a network, you must select Server in the DHCP field. See the Connecting a PC section of this document for details.

  • Page 80: Setup

    It is a good idea to consult your network administrators before changing the H.323 name and extension; they might have specific names and extensions they want you to use. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 81: Gateway

    Use the Gatekeeper screen to configure an H.323 gatekeeper. If you do not want to access a gatekeeper, select the Off option. To specify a specific gatekeeper, select the Specify option and enter the gatekeeper’s © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 82: Dialing Speeds

    Dialing Speeds Use the Dialing Speeds screen to set the IP dialing speeds that are available for selection when placing a call. You can set a limited number of speeds to simplify dialing for users. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 83: Quality Of Service And Firewalls

    SNMP In addition to system administration information, the SNMP Setup screen contains the name of the person who set up your ViewStation H.323. If you have a problem you cannot solve, that person might be able to help you. SNMP is a set of protocols for managing complex networks. SNMP tells the network if a device or operation is functioning properly.
  • Page 84 Community Name—Enter the SNMP management community in which you want to enable this agent. The default setting for this field is Public. • System Description—This field displays the type of videoconferencing device. You cannot edit this field. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 85: Global Address

    Global Address To use the features you can access from the Global Access screen, your organization must use Polycom Global Management System software. You can access the Global Address Book Server, Preferences, and Dialing Rules 1 & 2 screens from the Global Address screen. The Gateway Number feature is not available at this time, but will be available in a future release of the Global Management System.

  • Page 86: Global Address Book Preferences

    • Maximum Line Speed for Global Addresses—Set the line speeds for each type of call you enabled. The speeds you select affect only global address book entries in the ViewStation’s address book. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 87: Gateway Number

    If your system uses only a public network, you do not need to enter anything on the Dialing Rules 1 screen. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 88 • Private Network Dialing Prefix—Enter the dialing prefix required to dial within your private network. This prefix is used if your ViewStation and the ViewStation you are calling have access to your organization’s private network. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 89: Dialing Rules 2

    9 before dialing a 1-800-xxx-xxxx number. Enable the Always Dial Area Code option if you must dial the area code to sites that have the same area code as your ViewStation. This is sometimes necessary in 10-digit dialing. © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 90: Global Management

    ViewStation. • Daylight Savings Time—Enable this option if the area where the ViewStation is installed participates in Daylight Savings Time. • Require Account Number to Dial—At this time, you cannot enable this option. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 91: Global Management Info

    The other site is still able to hear you, unless you press the mute button on the microphone. You can also adjust the volume of the sounds that the ViewStation makes when you select an object on the screen using the remote control. © Polycom, Inc. ViewStation H.323 User’s Guide...

  • Page 92: Video & Camera

    ViewStation must display the basic setup elements. Backlight Compensation better illuminates meeting participants in situations with bright backgrounds. Far Control of Near Camera enables or disables the far-site from controlling the near-site’s camera. ViewStation H.323 User’s Guide www.polycom.com...

  • Page 93: Security

    Software and Hardware The Software screen contains the serial number for the ViewStation H.323. If you need to upgrade your software in the future, you might be asked for this information. See the Upgrading Software section of this document for details about upgrading the software on the ViewStation H.323.
  • Page 94 System Administration The Hardware Information screen contains information about the type of camera inside the ViewStation H.323, the technology the camera uses to send the video in your calls, and the version of the microphone. The Far Site Software Update screen can only be accessed if you are in a video call and trying to update another ViewStation H.323’s software over...

  • Page 95: Upgrading Viewstation Software Over The Lan

    System Administration Upgrading ViewStation Software over the LAN You can use the Polycom SoftUpdate application to update your software over the LAN. SoftUpdate upgrades your software only if your software is more recent than Version 1.4. To upgrade your software: Make sure your PC is connected to the ViewStation.
  • Page 96 Chapter 11 System Administration ViewStation H.323 User’s Guide www.polycom.com...

  • Page 97: Troubleshooting

    Look for the far site Mute icon. Ask Far site is muted. the far site to unmute themselves. Too many network line Disconnect call and reconnect later. errors. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 98 Picture freezes often during a call, Contact your system administrator or Your IP network is accompanied by drop the call and reconnect at a lower dropping video packets. lightning bolts on the speed. screen. ViewStation H.323 User’s Guide www.polycom.com...
  • Page 99 MUTE. Near-site is on mute. Toggle the mute function using the MUTE button. Near-site is noisy or too many people talking at Reduce the noise in the room. once. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 100 Camera 1 is the only movable camera. not pan or tilt. move Camera 2 or 3. The remote site might not You cannot control support far end camera Contact your system administrator. the remote camera. control (FECC) over H.323. ViewStation H.323 User’s Guide www.polycom.com...
  • Page 101 Setup>LAN H.323 >H.323>Gatekeeper) or contact your system administrator. The remote site or a “Call Rejected” gatekeeper is not message when dialing Contact your system administrator. allowing you to call this a video call. site. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 102 Contact your system administrator. audio. not support H.323. The remote site might be The remote site sees a behind a firewall or NAT blue screen and no Contact your system administrator. that does not support audio. H.323. ViewStation H.323 User’s Guide www.polycom.com...
  • Page 103 System does not allow Only two system managers are management via the Too many managers allowed at any one time. To log web. logged into the system. everybody else out, restart the ViewStation. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 104 PC has access to point-to-point call, up on the Security screen to allow only the main web page of to10 viewers in a 3-way authorized viewers. the ViewStation. call, and up to 8 viewers in a 4-way call. ViewStation H.323 User’s Guide www.polycom.com...
  • Page 105 The system is in a call. This is normal. ViewStation. Green light appears on The system is not in a the front on the This is normal. call. ViewStation. © Polycom, Inc. ViewStation H.323 User’s Guide...
  • Page 106 You can then enter a new password on the Security menu. System starts in the System software is Load system software on the Software Update corrupt or not loaded ViewStation from your PC. screen. properly. ViewStation H.323 User’s Guide www.polycom.com...

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