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2.2
Troubleshooting Flowchart
Use the flowchart in figure 2-1 as a guide for determining which troubleshooting procedures
to execute. Before going through the flowchart steps, verify the following:
Ask the user if a password is registered, and if it is, ask him or her to enter the pass-
word. If the user has forgotten the password, refer to Appendix H for procedures on
how to delete it.
Verify with the customer that Toshiba MS-DOS is installed on the hard disk. Non-
Toshiba operating systems can cause the computer to malfunction.
Make sure all optional equipment is disconnected from the computer.
Make sure the floppy disk drive is empty.
2-2
T4700CS, T4700CT, T4800CT
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