Colorlight Calibration Pro User Manual page 89

10. FAQ
Q: Failed to detect receiver card.
A: 1. Ensure the stable connection between hardwares.
2. Improve the frame time.
3. Select the right net card under the drop down list.
Q: Can not open after installation?
A: 1. Confirm whether the software installation plug-in is complete.
2. Verify that the EOS utility software is closed.
Q: Failed to connect Client.
A: 1. Ensure the stable connection between hardwares.(If the hardware connection is
normal, the NIC should light on.)
2. Make sure the target IP is correct (the local IP is 127.X.X.X) by executing ping
command.
3. Make sure the server port is the same as the client.
Try to telnet the target port (Generally, if you can ping the target IP but cannot
connect to the target port, it was mainly disable by the firewall or router).
Q: After open the software, the screen appears abnormal phenomenon such as
flashing, flower screen.
A: Please adjust the screen to normal status via LEDVISION and then save it to the
receiver card.
Q: Failed to connect the camera.
A: 1. Confirm that the camera model is supported by the software (Software currently
only support part of the Canon camera, please contact the technical support for
details), please pay attention that the EOS 7D is not the same as the EOS 7D MARK
II.
2. Confirm the stable connection between hardwares.
3. Confirm that the camera is open but not dormant.
4. Confirm that the camera is shift to manual mode (M mode).
5.
The dongle is not connected when using CCM series cameras.
6.When using CCM series camera, the driver is not installed, reinstall the
Calibration Pro User Manual
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