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Help Guide
Multi Channel AV Receiver/Multi Channel AV Amplifier
STR-AN1000/TA-AN1000
There is no sound from a specific device.
Check that the device is correctly connected to the corresponding audio input jacks.
Check that the cable(s) used for the connection is (are) fully inserted into the jacks on both the unit and the device.
Check the [Input Mode] setting under [Assignment] in [Input Settings].
Check that the device is correctly connected to the corresponding HDMI input jack.
The HDMI settings of some playback devices need to be configured. Refer to the operating instructions supplied with each
device.
Be sure to use a Premium High Speed HDMI Cable with Ethernet, which supports bandwidths up to 18 Gbps. For video
signals that require a high bandwidth such as 8K, 4K/120p, etc., be sure to use an Ultra High Speed HDMI Cable that
supports bandwidths up to 48 Gbps. For details about the high bandwidth video format, see
the
unit."
Sound may not be output from the unit while the home menu is displayed on the TV screen. Press HOME to exit the home
menu.
Audio signals (format, sampling frequency, bit length, etc.) transmitted from an HDMI jack may be suppressed by the
connected device. Check the setup of a device connected via an HDMI cable if the image is poor or the sound does not
come out of the device.
When a connected device does not support the copyright protection technology (HDCP), the image and/or the sound from
the HDMI OUT A (TV) and HDMI OUT B/ZONE 2 jacks may be distorted or may not be output. If this is the case, check
the specifications of the connected device.
Set the image resolution of the playback device to more than 720p/1080i to enjoy DTS-HD Master Audio or Dolby TrueHD.
The image resolution of the playback device may need to be configured to certain settings before you can enjoy DSD and
Multi Channel Linear PCM. Refer to the operating instructions of the playback device.
Make sure the TV supports the System Audio Control function.
If the TV does not have a System Audio Control function, set [Audio Out] in the [HDMI Settings] menu to:
[TV + AMP]: if you want to listen to the sound from the TV speaker and unit.
[AMP]: if you want to listen to the sound from the unit only.
When you connect the unit to a video device (projector, etc.), sound may not be output from the unit. In this case, set
[Audio Out] to [AMP] in the [HDMI Settings] menu.
You cannot listen to the sound of a device connected to the unit while TV input is selected on the unit.
Be sure to change the input of the unit to HDMI if you want to watch a program on a device connected via HDMI
connection to the unit.
Change the TV channel if you want to watch a TV broadcast.
Be sure to select the correct device or input when watching a program from a device connected to the TV. Refer to the
section on this operation in the operating instructions of the TV.
Check that the selected digital audio input jack is not assigned to another input.
Related Topic
Notes on connecting cables
Setting the HDMI audio signal output of connected devices (Audio Out)
5-037-030-11(1) Copyright 2022 Sony Corporation
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"Video formats supported by
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