Accessing The Technical Support Portal; Create An Account - Spectra Stack Tape Library User Manual

CHAPTER 10 - TECHNICAL SUPPORT
A
CCESSING THE
The Spectra Logic Technical Support portal provides access to the Knowledge Base, the
current version of BlueVision software for the library, drive firmware, drive device
drivers, and additional service and support tools. You can also open or update a support
incident.

Create an Account

Access to User Guides and compatibility matrices does not require you to create an
account. You must create a user account and log in to access Release Notes or repair
documents, to download the latest version of BlueVision software, or to open a
support incident.
1. Access the Technical Support portal login page at
support.spectralogic.com.
2. On the home page, click Register Now.
Figure 133 The Spectra Logic Technical Support portal home
page.
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USER GUIDE