Inventory Problems; Rmi Network Connection Issues - Spectra Stack Tape Library User Manual

CHAPTER 8 - LIBRARY TROUBLESHOOTING

Inventory Problems

Problem
The library
displays incorrect
barcodes

RMI Network Connection Issues

Problem
Cannot connect
to the RMI
Cleaning Problems
Problem
Cannot load the
cleaning
cartridge
JANUARY 2023
Solution
• Verify that the label is properly applied.
• Verify that the label is not soiled.
Solution
• Verify that the Ethernet cable is connected to the controller
module's controller board and to the LAN.
• Verify that the link LED on the RJ45 (LAN) connector is lit when the
library is powered on. If the LED is not lit, the library is not
communicating with the LAN. See your network administrator for
help.
• Verify that the library has been configured with a valid static
network address or DHCP has been enabled so the library can
obtain a network address. If using DHCP, obtain the library's
network address from the OCP login screen. If the library did not
obtain a valid address via DHCP, verify that the DHCP server is up
and the library has network access to it. If necessary, set a static
network address instead.
• Enter the library's IP address into the address bar of a web browser
connected to the same LAN as the library. If the RMI web page does
not display, ping the library's IP address. If the ping fails, verify
that the library has a valid network address and that there are no
firewalls or other obstructions to network traffic between the
computer with the web browser and the library. See your network
administrator for help.
Solution
• Make sure you are using an Ultrium cleaning cartridge.
• Make sure the cleaning cartridge has not expired. A cleaning
cartridge expires after 50 cleaning cycles.
• Power cycle the library.
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