Tape Movement Problems - Spectra Stack Tape Library User Manual

CHAPTER 8 - LIBRARY TROUBLESHOOTING

Tape Movement Problems

Problem
Tape stuck in
drive
Tape cannot be
removed from
storage slot
JANUARY 2023
Solution
Try the following steps, in this order, to remove the stuck tape.
Note: The tape drive must rewind the tape before ejecting it. This can take
as long as five minutes, depending on how much tape must be rewound.
Once the tape is rewound, the eject cycle takes approximately 15 seconds.
The Ready light flashes while the tape rewinds. Wait for the tape to
finish rewinding before attempting another operation.
1. Attempt to unload the tape from your backup software.
2. Shut down the storage management software and stop the
operating system's removable storage services. From the
Operation > Move Media screen, attempt to unload or move the
tape to a slot.
3. Power down the library and disconnect the cable from the
drive. Power up the library, and wait until the tape drive is idle
or ready. From the Operation > Move Media screen, attempt to
unload or move the tape to a slot.
4. From the Operation > Force Drive Media Eject screen, attempt
to force eject the tape .
Inspect the tape cartridge. Damage or misplaced labels on
the cartridge may have caused the load/unload failure.
Discard any tape cartridge found to have issues.
1. Unlock the magazine from the Operation > Open Magazine
screen and extend it to access the storage slot.
2. Grasp the cartridge and remove it from the storage slot. Some
tapes need to be inserted and removed several times to
condition them for free movement in and out of the magazine.
3. Check the barcode label and verity that it is secure to the
cartridge.
4. Check the cartridge for damage.
5. Check the storage slot for damage.
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SPECTRA STACK LIBRARY
USER GUIDE