Opening A Support Ticket - Spectra Stack Tape Library User Manual

CHAPTER 10 - TECHNICAL SUPPORT
O
PENING A
You can open a support incident using the Spectra Logic Technical Support portal or
telephone.
• Use the following instructions to open a support incident through the portal, or
skip to Contact Spectra Logic Technical Support by Phone on
Figure 135 The Spectra Logic Technical Support portal home
page.
1. Make notes about the problem, including what happened just before the
problem occurred.
2. Gather the following information:
• Your Spectra Logic customer number
• Company name, contact name, phone number, and email address
• The library serial number (see
• Type of host system being used
• Type and version of host operating system being used
• Type and version of host storage management software being used
3. If necessary, log in to the Support Portal by clicking Login, enter your email
address and password, and click Log in.
Note: See Accessing the Technical Support Portal on page 254
created an account on the Technical Support portal.
JANUARY 2023
S T
UPPORT
Viewing Library and Module Status on
ICKET
256
page 260.
page 150)
if you have not previously
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