Troubleshooting - Bosch rexroth ActiveShuttle System Manual

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7. (AMS): Boot up all services again.
8. (AMS): Set FIFO counter of supermarkets to the right value in the AMS user interface.
9. (AMS): Save navigation map in the user interface.
10. (Floor): Boot up the ActiveShuttles.
11. (Floor): Localize the robot manually if they are not in a Charging Station (via hand controller).
Based on the following assumptions:
→ If maps were renamed, added, or deleted since the last backup, you will probably need to remap.
→ (If file system and MongoDB are not backed up synchronously). (Zeigen wir Zeitstempel an?)
Reboot of the ActiveShuttles clears the (de)activated status
→ ActiveShuttles standing in a Charging Station should be kept there and vice versa, to avoid
confusing the charging management.
If the web application stops responding, there are two things to verify:
1. Enter the Mongo database as explained before and clear the "Sector" entry (in this example the sector ID
is 111111111111111111111111):
Inside MongoDB
use $databaseName db.sectors.updateOne({_id:ObjectId("111111111111111111111111")},
{$set:{_layers: []}});
2. Restart the AMS services and hmisrv only at the end:
Notice
Do not start amqp/etcd and services at the same time.
Bash
docker-compose restart mapsrv nodesrv fleetsrv dispatcher noggersrv docker-compose
restart hmisrv

9.4 Troubleshooting

In case of difficulties with the product please contact Bosch Rexroth AG 24/7 hotline:
Phone: +49 711 40049810
E-mail: Support.robotics@boschrexroth.de
Required information for quick help:
• Action before the failure occurred
• Number of affected ActiveShuttles
• Serial number(s)
• Ticket no. (optional)
For questions about the product, wear and spare parts please contact:
RA91390962 AB-V1.3.3, en
ILS, ActiveShuttle | Service