Tool
Example Tool
Screen
Teamviewer
sharing
Tools
Meeting
Microsoft
tools with
Teams
possibility of
control
7 Remote Access for Software
RA91390962 AB-V1.3.3, en
Pros
Cons
•
Fast
•
connection
and control
possible.
•
The customer
•
does not need
their own
accounts.
•
No special
clearance of
ports for
remote access
required (see
notes on
VPN).
•
Direct
observation of
activities is
possible.
•
•
In most cases
•
no special
installation of
meeting tools
required.
•
•
•
Requirements | ILS, ActiveShuttle | 29
Notes
Data transfer
•
Maintenance activities
has to be
for most tools, a tool
organized over
specific server ID and a
side channel.
(changing) password
Either direct
must be provided to
(transparent)
Bosch Rexroth.
internet
connection of
the AMS server
is required or
the software
has to be
installed on an
intermediate
system (jump
host) which has
remote access
tools (SSH
Client, SCP
Client) to the
server installed.
No 24/7
accessibility.
Slowest control
of all the
possibilities
mentioned
above.
Control access
needs to be
given to a
machine which
has remote
access tools
(SSH Client,
SCP Client)
installed. This
machine cannot
be used for
other activities
during the
maintenance.
Data transfer
has to be
organized over
side channel
No 24/7
accessibility.