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Simplifying the Network for Troubleshooting
If further troubleshooting of Dante Controller is necessary, begin by simplifying the network:
1.
Bypass network switches by connecting two Dante-compatible units, such as a
DMP 64 Plus AT and an AXI 44 AT, via their AT ports.
2.
Connect the PC to an unused AT port with an Ethernet cable.
3.
Use Dante Controller to check if the issue was resolved before moving on to network
interface troubleshooting.
4.
If the issue is resolved, add connections and hardware one at a time, checking for
proper operation after each addition, until the point of failure is discovered (typically a
bad cable or invalid redundant configuration).
Troubleshooting the Network Interface
If the issue is still present, continue to diagnose the PC network connections as described
below. Check Dante Controller after each step to see if the problem is resolved.
1.
Click the Choose a Dante Interface icon (see figure 37,
The Configure Dante Interfaces dialog box opens (see figure 38).
Figure 37.
Be certain the correct LAN connection is selected (the PC LAN port that is physically
connected to the AT network) and note the IP address.
Figure 38.
2.
If it is on, turn off the PC wireless adapter. Disable all connections except the LAN
port connected to the Dante network (verify this is the correct port by checking the IP
address shown in the Configure Dante Interfaces dialog box).
3.
Turn off all anti-virus and firewall software on the computer.
4.
Enable DHCP on the remaining network connection. This forces the computer to
acquire an IP address from the Dante interface.
NOTE: A DHCP server must be on the network for DHCP to function correctly.
Choose a Dante Interface Icon
Configure Dante Interfaces Dialog Box
).
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DMP 64 Plus • Dante Controller
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Table of Contents
Troubleshooting
