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- Page 1 Electricity Meters BS/IEC/MID ZCX310 E470 Series 3 SMETS2 100 mm User Manual and Functional Description ISSUE 1.2 Date: 02.05.2018 File name: D000058620 E470 Series3 SMETS2 User Manual and Functional Description ISSUE 1_2 © Landis+Gyr D000058620 en a...
- Page 2 To the fullest extent permitted by law Landis+Gyr disclaims (1) any and all liability arising out of the use of the product, (2) any and all liability, including, but without limitation to, special, consequential and indirect damages and losses, and (3) any and all implied warranties, including, but without limitation to, fitness for purpose and merchantability.
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Page 3: Table Of Contents
5.2.1 Time displays ........................32 5.2.2 Total registers ........................32 5.2.3 Rate registers ........................33 5.2.4 Instantaneous values ....................... 34 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 4 Energy Registers ........................61 Overview ..........................61 Resolution ..........................62 Accuracy ..........................62 Total energy registers ......................62 Rated energy registers ......................62 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 5 14.9.1 Manage PIN ........................96 14.9.2 View event log ......................... 97 14.9.3 View power log ........................ 97 14.9.4 Manage ALCS ......................... 97 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 6 17.2.3 ToU only tariffs ......................119 17.2.4 ToU with block tariffs ..................... 119 17.2.5 Permitted value ranges for rates and blocks ..............120 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 7 28 Terms and abbreviations ....................... 139 28.1 Acronyms ..........................139 28.2 Units of measurement ......................140 29 Index ............................141 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 8 Terms and A list of terms and abbreviations used in this document is available at the abbreviations end of this document. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
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Page 9: Safety
Practice Agreement (MOCOPA®), defining safety, technical and business interface requirements regarding the provision of meter operation services. For more information see https://www.mocopa.org.uk/. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 10: Safety Regulations
ICHI cover or a communications hub) and the manufacturer shall not be liable for any consequences associated with the failure to fit such a cover. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 11: Compliance To Smets2
The E470 meter also satisfies the Great Britain Companion Specification (GBCS) as specified in SMETS2. The E470 meter meets the Commercial Product Assurance (CPA) compliance requirements. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 12: Functional Overview
Support for auxiliary load control switches (ALCS) including home area network (HAN) connected auxiliary load control switches (HCALCS) Voltage quality measurements D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 13: Technical Details
Pulsing red LED indicating measured energy Internal firewall for secure separation/access Continuous illumination indicating anti-creep Table 1 Technical details D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 14: Type Designation
Terminal cover and main cover removal detection Meter variant SMETS1/2 Series 2 (120mm) hardware SMETS2 Series 3 (100mm) hardware Table 2 Type designation D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 15: Metrological Functions
24 hours. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 16: Accuracy
02:00h to 01:00h. When configuring a specific daylight saving time the DST parameters must be set from the following: D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 17: Deviation To Gmt
In credit mode, the default display that is normally shown on the display is the total meter index in kWh for active import: D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 18: Prepayment Mode
For more detailed information, see section 16. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 19: Customer Privacy Pin
This allows the meter to be controlled and monitored per the protocols defined in the Great Britain Companion Specification (GBCS) in accordance with SMETS2 operation. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 20: Environmental Performance
>60 Hz, constant acceleration, 1 gn (10 m/s²) Single point control Number of sweep cycles per axis: 10 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 21: Physical Description
(L+G) and the year of manufacture Liquid crystal display (LCD) 10 ICHI sealing: secured by comms hub screw D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 22: Intimate Communications Hub Interface (Ichi)
Information about the pin allocation of the two ICHI connectors and further details about the ICHI can be found in the "Intimate Communications Hub Interface Specification" issued by DCC. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 23: Meter Faceplate
15 - Meter type designation 16 - Globally unique identifier (GIUD) and barcode 17 - Supplier asset tag and barcode (optional) D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 24: Control Elements
The LCD display is fitted with a back light to illuminate the display. The back light operates following any button press for a time-period of 80 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 25 0x20 through to 0x7F plus special characters). The following figures and characters can be shown. Unknown characters are shown as <space>. ASCII ASCII <space> D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 26 26/143 Issue 1.2 Physical description ASCII ASCII Table 4 Display Character Set D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 27 Quadrant 2 Quadrant 3 Quadrant 4 Down arrow Up arrow Right arrow Left arrow Table 5 Display standard and special characters D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
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Page 28: Terminal Area
Auxiliary load control switch relay output S1 and S2 Terminal connections The terminals have the following designations: load supply supply load Figure 7 Terminal designations D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 29: Connection Diagram
ALCS calendar GBCS message ALCS calendar table Output control unit Open/Close 230 VAC / 2 A Figure 9 Output control unit D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 30: Dimensions
To avoid unnecessary strain and possible damage to the auxiliary connector it is recommended that a strain relief solution is added as illustrated below: D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 31 Physical description Issue 1.2 31/143 Figure 11 Auxiliary cable strain relief D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
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Page 32: Meter Displays
T o t a l ( s u m ) (import + export) export 0 0 0 0 0 import D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 33: Rate Registers
TOU Rate xx - active import R a t e energy (kWh) (rates 1 to 48) import 0 0 0 0 0 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 34: Instantaneous Values
The top line shows the actual meter firmware version while the bottom line is for internal use. The current firmware version is also displayed on start up for approximately 2 seconds. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 35: Mid Displays
E l e c import 5.3.3 Supply disabled due to remote disconnection Meter in credit mode, Supply disabled due to remote disconnection command. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 36: Customer Pin Enabled But Not Entered
Emergency credit available, no O w e d E m C r remaining credit £ 0 . 0 0 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 37: Emergency Credit Available With Remaining Credit
Where the emergency credit used has fallen below a low credit remaining value the meter will alternate between the value of emergency credit used and indicate low remaining emergency credit. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 38: Emergency Credit Exhausted And Owed
(alternating between remaining and used). £ 0 1 . 5 1 O w e d £ 0 3 . 4 9 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 39: Debt Management Displays
D E B T 1 R E M A I N I N G £ 2 0 . 1 2 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 40 Amount of debt paid D E B T 1 A M N T P A I D £ 1 5 . 1 0 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
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Page 41: Installation And Commissioning
D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 42: Mounting The Meter
Height of suspension point = 110 mm Figure 12 Mounting points Unscrew the meter terminal cover. Fit the meter with the three fixing screws. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 43: Connecting The Meter
A contact resistance of 1 mΩ causes a power loss of 10 W at 100 A. Damage to terminals Never withdraw connecting wires with the terminal closed, as this can damage the terminal. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 44: Connecting A Separate Auxiliary Load Control Switch
Ensure that the connection points on top of the meter are free from any obstructions. Remove any intimate communications hub interface cover that may be attached to the meter. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 45 Securely tighten, but do not overtighten, the communication hub fixing screw following any guidance or instructions provided by the supplier of the communications hub. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
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Page 46: Commissioning And Functional Check
Connectivity via WAN to the DCC and supplier systems is assumed to be available. The meter should be installed and the terminal cover must in place. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 47: Option 1 - Automatic Process (Recommended)
Installation triggers a Device Log import 0 0 0 0 0 message from Supplier systems to whitelist the ESME device D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 48 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
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Page 49: Option 2 - Manual Han Join & Commissioning Process
Issue the Service Issue SR8.11 Request to the comms (CCS01) Not applicable hub to whitelist the Command relevant device(s) D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 50 B = Y e s H A N J o i n i n g . . . ‘HAN Joining’ message Press B D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 51 Successful will notify the Supplier import 0 0 0 0 0 Commissioning systems a success Request response D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
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Page 52: Meter Commissioned Check
2 s) to access the Customer Menu Customer on the meter. The first menu item Menu B = Y e s is Manage Pin? D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 53 Note, the terminal cover should not be fully removed at this point. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 54 The normal default display of Total credit mode Active Import should be displayed status display on the meter. import 0 0 0 0 0 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 55 Display The installation agent can check that the correct MPAN has been configured on the meter during the installation process D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 56 Active Tariff and Active energy import (+A) Total displays. This document must be updated on delivery of the change to reflect the new position. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
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Page 57: Security Aspects
A secure method for updating firmware Protection of all meter interfaces against unauthorised access Protection against replay attacks D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 58: Tamper Protection
The meter can also be configured to disconnect the supply load switch on detection of a tamper event. Where disconnection has been configured the contactor state is changed to ready-for-reconnection. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 59: Calendar Clock Accuracy And Settings
HAN including the in-home-display (IHD) which allows the consumer to view real-time usage and pricing information. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 60: Data Reconciliation
The energy supplier sends the approved certificates to Landis+Gyr. Landis+Gyr updates its CSR store, customises the meter and delivers it to the supplier. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 61: Energy Registers
Total reactive import energy: -R (QIII+QIV) ME11 Total apparent import energy: +VA (QI+QIV) ME12 Total apparent export energy: +VA (QII+QIII) D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 62: Resolution
There are four registers for average demand of active import and active export over the current half-hourly integration period and the previous half- hourly integration period. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 63 However, the maximum is updated only during a certain period of the time each day. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
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Page 64: Configuration
UK Standard UK Standard DST settings used by the meter for generating DST settings DST settings local time. are used. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 65 £0.00 Currency units Credit below which Emergency Credit may Threshold be activated, when the meter is operating in Prepayment Mode D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 66 Credit Balance when the meter is Emergency operating in Prepayment Mode and Credit Emergency Credit is in use. Balance D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 67 Period RMS Extreme The duration in seconds used to Seconds Over Voltage measure an extreme over voltage Measurement condition. Period D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 68 Low Medium A value in kW defining the threshold Power between an indicative low and Threshold medium Active Power Import level. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 69 Locked or unchanged Supply State The state of the supply being Enabled Enabled/ Enabled, Disabled or Armed Disabled/ Armed Figure 16 Configuration D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
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Page 70: Prepayment Functionality
The negative meter balance. (Negative meter balance can arise from friendly credit and from negative credit adjustments). The payment based debt to be recovered from the payment D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 71: Credit Top Ups
This process is detailed in Figure 17. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 72: Emergency Credit
The user then has the option of accepting the emergency credit if they wish. The emergency credit will D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 73: Credit Deductions From Prepaid Credit Or Emergency Credit
22:00 0xFFFF xx-04-01 xx-09-30 xxxx:yy 12:00 0xFFFF Table 7 Non-disablement schedule table The special day table would appear as: D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 74: Debt Management
The debt register may be set to collect a debt amount through the payment based collection process. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 75: Time Based Debt Collection
When the emergency credit is in use then either: Debt collection (standing charge and/or time based debt) will continue and reduce any emergency credit available, or D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 76: Suspend Debt Disabled Flag
Add Credit Command is rejected. Where the meter receives a payment transaction and the value will exceed the threshold, then the meter rejects the command. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 77: Supply Control Switch
Internal commands connect/disconnect Control Unit External request actions Internal request actions Supply control switch Figure 18 Supply control switch control D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 78: Supply Control Switch States
NOT armed - either due to a remote disconnect command or insufficient credit in prepayment mode Figure 19 State indication on the LCD D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 79: Reconnection Procedure
Press button A briefly (< 2 s) from the default display. All segments of the LCD are lit (display check). € Cents/ export Pence/ import £ D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 80: Reconnection When In Prepayment Mode
The load limiting restoration period is the length of time in seconds after the Supply has been armed following a load limiting event before the supply is enabled. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 81: Customer Privacy Pin
Following entry of a correct customer privacy PIN, then all displays containing personal data will be available for a period of 30 seconds following the last button press. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 82: Pin Entry Dialogue
30 second timeout from last button press – returns display to Total active import display Figure 20 Privacy PIN entry dialogue structure D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 83: Pin Edit Dialogue
Disable PIN A=no Clear and disable 3 seconds PIN Disabled Display Unlocked B=yes Figure 21 Privacy PIN edit dialogue structure D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 84: Rolling Registers
Time Based Debt 1 – Total amount paid Time Based Debt 2 – Recovery amount per time period Time Based Debt 2 – Amount remaining D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 85 Reactive energy QIII (-Ri) Reactive energy QIV (-Rc) Apparent energy import (+VA) (QI+QIV) Apparent energy export (-VA) (QII+QIII) VRMS IRMS D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 86 Display items displays Locked Unlocked Locked Unlocked Power Factor Mains Frequency Instantaneous Power Reactive Power (kVar) Table 9 Rolling register listings D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
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Page 87: Credit Mode
Enter In Service Test Mode HAN Join / Unjoin management View the Security Log for the meter D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 88: Top Level Display Structure - Credit Mode
Selecting the A button will direct the user to the All Segment display Pressing and holding the B button for >2s will direct the user to the Tariff Display List. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 89: All Segment Display
NOTE: The Tariff display screens will timeout 30 seconds from the last button press and return to the total active import display. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 90: Pin Entry
If an invalid PIN has been entered the user must repeat the sequence detailed above. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 91: Credit Mode Status
C r e d i t M o d e B a l £ 0 . 0 0 import import D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 92: Boost Function
Boost function The boost function is accessed via the selection of the B button from the Total Active Import display. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 93: Alcs Boost Support
The meter will define whether the supported ALCS are boost enabled. If not available, the user is directed back to the customer menu. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 94: Activating The Boost Period
The meter will then determine the time remaining for the current boost selection and will present options associated with the current boost period, as detailed below. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 95: Customer Menu
Manage PIN View event log View power log ALCS management Leave / join HAN D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 96: Manage Pin
PIN has been enabled and return the user to the customer menu. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 97: View Event Log
T o t a l A c t I m p o r t 0 0 2 2 2 import Press button A to navigate to the next item. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 98: Reconnect Supply Load Switch
Enter In Service Test Mode HAN Join / Unjoin management View the Security Log for the meter D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 99: In-Service Test Mode
However, the 4 hour IST timeout duration will begin from the point of power up, not from the point when it was originally enabled. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 100: Leave/Join Han
The engineer can exit the service menu by selecting the A button four times from the In-Service Test (IST) display, or waiting 5 minutes for the meter to exit the service menu. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 101: Prepayment Mode
The service menu allows the following actions to be performed: D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 102: Top Level Display Structure - Prepayment Mode
Active Import energy consumed in the currently active rate when the meter is configured with a TOU tariff, or D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 103: All Segment Display
NOTE: The Tariff display screens will timeout 30 seconds from the last button press and return to the total active import display. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 104: Pin Entry
If an invalid PIN has been entered the user must repeat the sequence detailed above. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 105: Prepayment Mode Status
C r e d i t £ 2 7 . 0 6 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 106 The rolling display menu is accessed by selecting the A button >2s The emergency credit / add credit displays by selecting the A button D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
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Page 107: Boost Function
30 second timeout from last button press – returns display to Total active import display Figure 31 Extend boost menu function D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 108: Alcs Boost Support
A button, the user is then directed to the Extend Boost screen, from this screen select the B button. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 109: Customer Menu
On access to the customer menu the user is presented with the following options: Manage PIN View event log View power log ALCS management D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 110: Manage Pin
PIN has been enabled and return the user to the customer menu. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 111: View Event Log
T o t a l A c t I m p o r t 0 0 2 2 2 import Press button A to navigate to the next item. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 112: Reconnect Supply Load Switch
Selecting the A button will direct the user back to the add credit display. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 113: Add Credit
If the meter sees a repeat attempt of an already processed UTRN then the display will show ‘credit already used’ and return the user back to the add credit display. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 114: Service Menu
Enter In Service Test Mode HAN Join / Unjoin management View the Security Log for the meter D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 115: In-Service Test Mode
The engineer can exit the service menu by selecting the A button four times from the In-Service Test (IST) display, or waiting 5 minutes for the meter to exit the service menu. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 116 Press button longer (t ≥ 2 s) 30 second timeout from last button press – returns display to Total active import display Figure 34 Service menu D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
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Page 117: Load Limiting Operation
Load limiting events will be recorded in the event log, and will send an alert via the HAN to the user interface. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 118: Tariffs And Accounting
TOU only tariffs (up to 48 rates), TOU with block tariffs (up to 8 rates each with up to 4 blocks). D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 119: Tou Only Tariffs
In the example below, the price reduces from 20 pence to 10 pence as Rate 1 Block 1 threshold of 500 kWh is passed. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 120: Permitted Value Ranges For Rates And Blocks
Additionally, the meter calculates a cost value since the start of billing period from kWhs used and the price matrix. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 121: Additional Tariff Related Data Items
(e.g. monthly or annual events) may be specified by the use of the ‘FFFF’ wildcard in the billing calendar. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 122: Voltage Quality Measurements
An event is also captured in the Power Quality Event Log when the RMS voltage falls back below the threshold. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 123: Rms Extreme Under Voltage
An event is also captured in the Power Quality Event Log when the RMS voltage falls back below the threshold. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 124: Service Menu
Press button B briefly (< 2 s). The In-service test (IST) display appears. E x i t I S T ? A = N o B = Y e s D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 125: Leaving/Joining Han
(c) appears on the Leave/Join HAN display indicating that the meter may require refurbishment before being redeployed to a new premise. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 126: Displaying Security Log Entries
Press button B briefly (< 2 s) to scroll through the security log entries of the security log. After the last entry, the default display appears again. Attach and seal the terminal cover again. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 127: Instantaneous Values
All the registers can be read at any time as well as stored in various profiles. Import only. No export. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 128: Profiles
30 minutes. For the Daily Read Log, this period is set to 86400 seconds (1 day). D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 129: Events And Alerts
If required, the payload data that is sent with the alert if it is a type (2) alert. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 130: Power-Up/Power-Down Procedure
In this case, however, the device will restart immediately after the power-down procedure is completed. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 131: Power-Up (Pu)
After completion of the power-up procedure the meter is ready to update all registers and to detect a meter change during power-down. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 132: Behaviour Of Outputs At Pu/Pd
An interruption to the meter power supply triggers a ‘Supply Interrupted’ event which gets logged together with the timestamp in the Power Event Log. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 133: Sending Consumer Messages
However, sending an empty message to the meter will clear the message buffer. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 134: Maintenance And Service
The meter must be removed and replaced with a meter of similar type for the duration of the tests. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 135: Measures In The Event Of Faults
Check the meter main cover seals are intact, if these are damaged or removed it could indicate a tamper attempt. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 136 (no fault found). These meters should be flagged as potentially faulty and may need to be returned to Landis+Gyr. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
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Page 137: Repairing The Meter
Package the meter to ensure no further damage can occur during transit. Send the meter back to Landis+Gyr for refurbishment or repair. D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 138: Decommissioning And Disposal
Sorted and delivered to metal recycling plants Plastic components Sorted and delivered to re-granulation if possible Batteries Removed from meter and delivered to specialised recycling plants D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 139: Terms And Abbreviations
Over the Air PTUT Prepayment Top-Up Transaction Random Number Generator SMKI Smart Metering Key Infrastructure Universal Time Coordinated Wide Area Network D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 140: Units Of Measurement
Volt Ampere reactive hour kilo Watt-hour millimetre (unit of distance) millisecond Newton meter (unit of torque) °C Degree Celsius (unit of temperature) Volt D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... -
Page 141: Index
Software configuration ........64 Fraud detection ..........58 Special characters ........27 Functional check .......... 46 Special days ..........121 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr... - Page 142 Types ............. 118 Vend based debt collection ......74 Tariffs ............118 Week profile ..........121 Technical details ........... 13 D000058620 en a – E470 Series 3 SMETS2 100 mm – ZCX310 – User Manual and Functional Description © Landis+Gyr...
- Page 143 Contact: Landis+Gyr Ltd 1 Lysander Drive, Northfields Industrial Estate, Market Deeping, Peterborough, PE6 8FB www.landisgyr.com...
Need help?
Do you have a question about the E470 Series and is the answer not in the manual?
Questions and answers
How can I get back light on the screen of E470 type5533@
does it give export values
Yes, the Landis+Gyr E470 Series provides export values. The Export Energy Register displays the amount of energy measured in reverse through the meter. The register will roll over to zero after reaching 99999.99 and has the same decimal place resolution as the TOU energy registers.
This answer is automatically generated
How do you display this
Since a 2 day power outage, my meter has stopped sending information to my provider, can I do anything to remedy?
Check the following steps to resolve the issue:
1. Verify Power Supply – Ensure the mains voltage is present and the preliminary fuses are intact.
2. Check Meter Display – Confirm that the LCD window is clear and functioning properly.
3. Reset Consumer Messages – If applicable, send an empty message to the meter to clear the message buffer.
4. Inspect Ambient Conditions – Ensure the meter has not exceeded the recommended temperature limits.
5. Disconnect and Reconnect – If the issue persists, follow the safe disconnection procedure (removing fuses, checking for live connections) and reconnect the meter.
6. Replace if Necessary – If none of the above steps work, the meter may need replacement. Follow the replacement instructions and return the faulty meter as described in the manual.
If the issue continues, contact the appropriate service provider or follow further troubleshooting steps from the manual.
This answer is automatically generated
How to simply read the usage on my new meter for Day / Night Economy 7. Model E470 Type5533
To read Day and Night (Economy 7) usage on a Landis+Gyr E470 Type 5533 smart meter:
1. Press the middle button on the meter to wake up the display.
2. Keep pressing the button to scroll through the screens.
3. Look for readings labeled as:
- "IMP R1" or "Rate 1" – this usually shows the Night (off-peak) usage.
- "IMP R2" or "Rate 2" – this usually shows the Day (peak) usage.
Note: On some meters, the labels may be reversed. Check your bill or contact your supplier to confirm which rate is Day or Night.
This answer is automatically generated
How do I get a SEG reading from a Landis+Gyr E470 Type 5394?