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Troubleshooting
Trouble Symptom
No patient name appears on the
PPM3
The patient name on the PPM3
does not match the name on the
MPC
The PPM3 front panel keypad is
not working right
The PPM3 knob is not working
right
The PPM3 display is not working
right
The PPM3 is not working right
and displays an error message
The PPM3 displays a message
stating that the disk is too full.
The PPM3 displays a message
stating that the CPU is too busy.
Recorder problem detected
(Recorder option only)
18-2
Possible Causes
Patient Information has not been
entered into a standalone PPM3.
No connection to MPC
Patient has not been admitted at the
MPC
The patient was admitted to the
wrong small view area on the MPC
The connection cabling to the PPM3
has been changed in the
telecommunications closet
Keypad failure
Knob failure
Display failure
Operating system failure
The PPM3's disk is too full and needs
to be cleaned up.
Internal system failure
Recorder is disconnected, or monitor
has sensed an error condition in the
recorder.
N i g h t i n g a l e P P M 3 U s e r ' s G u i d e
Things to Try
Supply the information in the
Setup Patient Information menu.
Verify the PPM3 is powered on,
the Network Cable is securely
connected to the PPM3 and the
wall plate labeled "Nightingale
Monitoring System"
Verify that the patient is admitted
at the MPC
Verify that the patient is admitted
into the correct small view area
for the PPM3
Stop using the PPM3, contact Zoe
Medical Technical Support to re-
check the system installation
Stop using the PPM3, contact Zoe
Medical Technical Support to
request a repair or replacement
Stop using the PPM3, contact Zoe
Medical Technical Support to
request a repair or replacement
Stop using the PPM3, contact Zoe
Medical Technical Support to
request a repair or replacement
Power cycle the PPM3 – if
condition persists, stop using the
PPM3, contact Zoe Medical
Technical Support to request a
repair or replacement
Stop using the PPM3, contact Zoe
Medical Technical Support to
request a repair or replacement
Stop using the PPM3, contact Zoe
Medical Technical Support to
request a repair or replacement
Check to be sure the recorder is
still connected.
If this does not help, stop using
the recorder, and contact Zoe
Medical Technical Support to
request a repair or replacement
April 2019
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