Troubleshooting - ZOE PPM3 User Manual

18. Troubleshooting

The following table is meant to help you solve problems that you may encounter
while operating the PPM3. If you are still experiencing a problem and none of
these steps seem to help, please contact Zoe Technical Support:
WARNING – With the exception of battery replacement, modifications
or repairs of the PPM3 must be done by service personnel that are
authorized by Zoe Medical. Unauthorized modification or repairs may
void the warranty.
Email: customersupport@zoemedical.com
Phone: (978) 887-4013
Trouble Symptom
The PPM3 is plugged in but it
does not start up
The PPM3 won't run on battery
power.
April 2019
Troubleshooting
Possible Causes
No power to outlet
The PPM3 Power Supply is not
working
The PPM3 is powered off.
Internal system error
Battery needs recharging.
Battery will not hold a charge
N i g h t i n g a l e P P M 3 U s e r ' s G u i d e
Things to Try
Verify that the power outlet is
working.
Verify that the green power LED
on the PPM3 front panel is
illuminated.
Verify that the green charging
LED on the PPM3 rear panel is
illuminated.
If possible, try using a different
PPM3 Power Supply to see if that
is the problem.
Set the power switch to the On
position.
Power cycle the PPM3 – if
condition persists, stop using the
PPM3, contact Zoe Medical
Technical Support to request a
repair or replacement
Connect the PPM3 to wall power.
Verify that the green charging
LED on the PPM3 rear panel is
illuminated.
Replace battery according to the
instructions in the Maintenance
and Storage chapter.
18-1