Technical Support | On-Site Service - Lincoln Electric TORCHMATE 5100 User Manual

Technical Support | On-Site Service

Lincoln Electric Cutting Systems provides a number of technical support opportunities with the purchase of
your new Torchmate 5100 CNC cutting machine. The following is a brief outline of available options. Onsite
visits are available at an additional cost, call 775-673-2200 for additional information.
• Phone Support:
Phone support is available Monday – Friday 7:00am-4:00pm Pacific Time.
Lincoln Electric will make every effort to handle phone calls in a timely manner, but due
to the nature of machine diagnoses and the varied capabilities of machine operators,
we cannot guarantee hold wait times for phone-in technical support. Technical support
includes machine assembly, troubleshooting, configuration, and quality-related issues.
Operational training is not included in phone technical support.
• E-mail:
Lincoln Electric will return e-mail to the support@torchmate.com e-mail address within
24 hours Monday-Friday.
• Torchmate Training:
Lincoln Electric provides a number of training opportunities at our Reno, Nevada campus. Please
call (775)-673-2200 for details or visit
• Torchmate Academy:
Torchmate Academy is a high-definition, detailed video walkthrough covering every
aspect of your Torchmate table including setup, operation, detailed Torchmate CAD
videos, and maintenance. Call (775) 673-2200 or visit the website to learn more.
http://torchmate.com/academy
• Torchmate YouTube Channel:
Lincoln Electric provides a wide selection of how to tutorials on our YouTube page.
https://www.youtube.com/user/torchmatedotcom
• Torchmate Store:
A variety of consumables, parts, and accessories can easily be purchased online through
the Torchmate store. Visit
Torchmate 5100
http://torchmate.com/training
https://www.torchmatestore.com/
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to learn more.