Errors And Warnings; How To Obtain An Error Log; Problems While Saving An Error Log; Submit An Error Log For Analysis - Christie J Series Service Manual

3.4

Errors and Warnings

3.4.1 How To Obtain an Error Log

For the interrogator to successfully retrieve diagnostic files, the projector must remain in its failed state while
the interrogator is operating. Always run the interrogator before power cycling the projector, otherwise
important diagnostic files will be unusable.
1. Open a web browser and type the IP address of the projector into the address bar.
2. Select the appropriate language from the language drop-down list, located in the upper left-hand corner of
the WebUI.
3. Sign in to the WebUI using the administrator user name and password (case-sensitive).
4. Select the Admin tab to access various administrator utilities.
5. Click Interrogate on the side-panel located to the right of the WebUI.
6. Once the download is complete, click Save in the file download window to save the diagnostic test results
to your network drive or hard-drive.
NOTE: If the file download window does not appear, see
troubleshooting options.

3.4.2 Problems While Saving an Error Log

After performing an interrogator download, you may be prompted from a pop-up window to save the file. If
you have not specifically set Internet Explorer to automatically open/save the file without a prompt, or if the
pop-up blocker has been enabled, then you will not be able to save the file.
Disable the Pop-up Blocker
1. In Internet Explorer, navigate to: Menu > Tools > Pop-up Blocker > Turn Off Pop-up Blocker.
2. Deactivate any toolbars that may provide pop-up blocker utilities.
Enable the File Download Prompt
1. In Internet Explorer, navigate to: Menu > Tools > Internet Options.
2. Select Internet from the internet options window and click Custom Level.
3. Scroll down the list until you see Downloads. Enable the Automatic prompting for file downloads and
File Download options, then click OK. Once the warning window displays, click OK.
4. Select Local Intranet from the internet options window and click Custom Level. Repeat step 3.

3.4.3 Submit an Error Log for Analysis

The interrogator log is saved as an encrypted file and is required to be sent to the Christie service department
for analysis. Forward the log file via email, to: tech-support@christiedigital.com and provide your name,
company name, telephone number, email address and a detailed description of the error that was encountered.
Photos of the error can be attached to help analyze the problem, but are not required. Please allow for a 24 hour
response time.
J Series 1000W and 1200W Service Manual
020-100725-04 Rev. 1 (07-2015)
Section 3: Troubleshooting
3.4.2 Problems While Saving an Error Log for
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