Polycom SpectraLink 6300 MCU Manual
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Polycom SpectraLink 6300 MCU Manual

Polycom SpectraLink 6300 MCU Manual

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SpectraLink 6300 MCU
Operator's Console
SpectraLink 6000 System
July 2008 Edition
1725-36125-001
Version L

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  • Page 1 SpectraLink 6300 MCU Operator’s Console SpectraLink 6000 System July 2008 Edition 1725-36125-001 Version L...
  • Page 2 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System Trademark Information Notice Polycom® and the logo designs Polycom, Inc. has prepared this document for SpectraLink® use by Polycom personnel and customers. The LinkPlus drawings and specifications contained herein Link are the property of Polycom and shall be neither...

  • Page 3: About This Guide

    This document explains how to use the Operator’s Console to perform maintenance and administration tasks on Polycom’s SpectraLink 6000 System. It is written for use by Polycom field service engineers and technicians and the customer system administrator who will be responsible for equipment troubleshooting and changes.

  • Page 4: Related Documents

    Available at http://www.polycom.com/usa/en/support/voice/wi- fi/pbx_integration.html Customer Support Polycom wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

  • Page 5: Icons And Conventions

    About this Guide Icons and Conventions This manual uses the following icons and conventions. Caution! Follow these instructions carefully to avoid danger. Note these instructions carefully. Label This typeface indicates a key, label, or button on SpectraLink hardware. PN: 1725-36125-001_L.doc...

  • Page 7: Table Of Contents

    Contents About this Guide ..............3 Polycom Model Numbers..............3 Related Documents................4 Customer Support................4 Icons and Conventions...............5 Install the Console..............9 Connect Console to MCU ..............9 Install Software..................9 Navigating within the Operator’s Console ........10 Port Location..................11 Main Menu..................12 System Configuration..............15 Configure Interface Modules (Port Cards) (F4-Portcard Configuration Display and Administration) .......15...
  • Page 8 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System PT Active Function– Handset Summary .........39 Remote Card Options ...............40 Portcard State Display(F2) ...............43 Hiway State Display (F3) ..............48 System Activity and Alarm Display (F5)........50 Diagnostic Procedures.............51 Listen Verify Test ................51 Backups .................57 Dump Config to Disk ...............57...

  • Page 9: Install The Console

    Install the Console Connect Console to MCU Before the Operator’s Console can be connected, the System Controller card on the MCU must be installed and operational. To connect the console, connect an RS-232 null modem cable from a COM port on the console to either one of the ports on the RS-232 System Controller card in the MCU.

  • Page 10: Navigating Within The Operator's Console

    SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System Navigating within the Operator’s Console Use the following keys to move around the Operator’s Console screens. You can also use the mouse to move the cursor to the desired field. To Perform this Function:...

  • Page 11: Port Location

    Install the Console Port Location The Operator’s Console, enabled through the chk3000 software program, provides information about the SpectraLink 6000 System components. The system is designed in a star topology. At the center is the System Controller card, which manages the call processing for the wireless network.

  • Page 12: Main Menu

    SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System Main Menu PN: 1725-36125-001_L.doc...
  • Page 13 Install the Console Menu Name Description Exit this program Ends program. Supervisor State Displays status and alarm information for system Display shelves. Controls Listen Verify diagnostic function, where Base Stations listen for signal strength from others. Portcard State Displays status of Interface Modules (port cards), Display including up time, alarms, and traffic information.

  • Page 15: System Configuration

    System Configuration System configuration can be done after the System Controller card is installed in the MCU. Other cards do not need to be physically installed in order to perform this configuration. System configuration includes these tasks: (F4) Defining the type of host telephone Configure Interface Modules system to which the Interface Module is connected, associating the handset serial numbers and user information with a line on the wired...
  • Page 16 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System To select a specific shelf (cabinet) or port using the search menu: 1. With the port location field highlighted, press Enter to display the menu. 2. Scroll down to Select Cabinet (shelf) /Portcard (Interface Module) press Enter.
  • Page 17 This procedure associates a handset, identified by its serial number, with a specific port location. Refer to the completed Extension Assignments Worksheet from SpectraLink 6300 MCU: Installation for serial numbers, user names, and extensions. 1. Using the arrow keys or mouse, position the cursor on the port location to be configured, and press Enter.
  • Page 18 It also assigns the Base Station’s frequency offset, and allows you to enter a description of the location. Refer to the completed Base Station Location Form from SpectraLink 6300 MCU: Installation for locations and circuit IDs of Base Stations. 1. Select the appropriate Cabinet/Portcard.
  • Page 19 System Configuration ID assigned by the system, from 0 to 1023. Offsets ensure that a Base Station can communicate with Offset telephones without interfering with neighboring Base Stations. Each Base Station is assigned a unique two-digit offset in one of the ranges 1 to 50.
  • Page 20 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System through 50. This report can be used in conjunction with a floor plan of the system to assign Base Station Offsets. Line The following functions are available through both the Configuration main menus.

  • Page 21: Configure Mcu (F8-Configuration Display And Administration)

    System Configuration 3. A pop-up screen prompts you to select a new shelf (cabinet) slot, and port location. The cable connecting the line or Base Station to the port must also be moved, if required. Move Port Card (Interface Module) This option lets you move an entire Interface Module (port card).
  • Page 22 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System 1. Press F8 to enter , then press Configuration Display and Administration Enter to display menus for each field. 2. From the menu, use the mouse or arrow keys to select your option.

  • Page 23: Program Mcu Macros (F6-Mcu Macros Display)

    System Configuration (analog only) The level which filters the initial First Ring Filter spurious ring signals. Value depends on the requirements of the host telephone system. Sets the time zone of the SpectraLink 6000 System. Time Zone In a system connected via T1 facilities, if the Master Clock Cabinet T1 facilities are Network Clocked, this field is used to designate one shelf as the Master Clock Source.
  • Page 24 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System 2. Use the arrow keys or mouse to move to the desired entry, and press nter. 3. In the menu, type in the new macro characters for this digit or function, then select to save.

  • Page 25: Program Telephone Menus (F9-Pt Menu Administration)

    System Configuration On the Macro definition screen, enter the following sequence next to , as shown in the sample screen above: Speed dial To have dial when the system must access an outside FCN 8 555-1234 line by dialing and wait for dial tone, then dial the call. On the Macro definition screen, enter the following sequence next to 9,,5551234 The number of pause entries (commas) depends upon how quickly...
  • Page 26 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System Macros (F6-MCU Macros Display). For example, if you define FCN 2 the “Analog” custom menu as Xfer, you must also define FCN 2 the Macros menu as Xfer. • For digital interfaces, the features defined for the custom menus should match the programming assigned through the telephone system.

  • Page 27: Program Com Ports (F10-Com Port Administration)

    System Configuration Enter to select it. will turn this menu off; will prompt Disable User for new user defaults; or will assign the factory default Factory settings. Default factory settings for each switch are listed below. Press the right arrow key to display a menu of choices. Use Delay the arrow keys to highlight the setting, and press Enter to select it.
  • Page 28 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System 1, Slot 1, is for RS-232 Port Port must be configured for Admin. Note: The first number designates the Shelf and the second designates the Slot (e.g. designates Shelf 1, Slot 1).
  • Page 29 Several mechanisms can be used to capture the CDR data stream: • Directly connect a PC to the SpectraLink 6300 MCU. The PC will capture the data and save it to a file. The PC does not have to be...
  • Page 30 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System System Alarm recording If the COM port is set to Alarm, the SpectraLink 6000 System will output a record of each system alarm as it occurs. You may want to record this data to troubleshoot a problem or if a record of alarms is required for any reason.

  • Page 31: System Status

    System Status This section explains how to use the Operator’s Console to check the status of the SpectraLink 6000 System and its components. • (F1) Shows information about the controller Supervisor State Display cards in each shelf. • (F2) Shows information Portcard (Interface Module) State Display about the Interface Modules, Wireless Telephones, and Base Stations (RCUs).

  • Page 32: Supervisor State Display (F1)

    SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System Supervisor State Display (F1) screen shows detailed status information Supervisor State Display about each card in a specific shelf, including alarm and usage information. The left side of the screen ( through ) shows the status of shelves.
  • Page 33 High water mark and the number of times the supervisor Super Hi/Ov queue has overflowed. Overflow should be . Used by Polycom engineering. High water mark and the number of times the broadcast Broad Hi/Ovfl queue has overflowed. Overflow should be .
  • Page 34 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System Shows the status of the system configuration. During an Sys Cfg State update, the config passes through these states: dirty, erasing, programming, and back to idle (blank). Dirty state remains for 60 seconds after the last change made.
  • Page 35 System Status Writes the latest Listen Verify report to the Dump Listen Verify Report file lisver.log in your working directory. Prompts to replace or append the file. Writes the latest Portcard report to Dump Portcard State/History Report the file portcard.log in the working directory. Prompts to replace or append the file.

  • Page 36: Show Cabinet Detail Function

    SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System Show Cabinet Detail Function Shelf detail – Primary Shelf The following screen shows the details for the Primary Shelf. In normal function, state is Cabinet State Running Lists alarm name if shelf is in alarm state.
  • Page 37 Alarms - Router Download shelf. If they are in an alarm state, there will be an alarm message or reason listed next to the component. See SpectraLink 6300 MCU: Maintenance and Diagnostics for troubleshooting information. Version numbers of the system hardware. These Brd, ROM, Fac and Dl are set at the factory.
  • Page 38 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System Shelf detail – Expansion Shelf The following screen shows the details for the Expansion Shelf. In normal function, state is Cabinet State Running Lists alarm name if shelf is in alarm state.

  • Page 39: Pt Active Function- Handset Summary

    Control SW UART shelf. If they are in an alarm state, there will be an alarm message or reason listed next to the component. See SpectraLink 6300 MCU: Maintenance and Diagnostics for troubleshooting information. Version numbers of the system hardware. These Brd, ROM, Fac and Dl are set at the factory.

  • Page 40: Remote Card Options

    (near and far). Input or change information about the Edit Remote Cabinet Configuration T1 connections and synchronization. See SpectraLink 6300 MCU: T1 Remote Module Installation for more information. Clears alarms on the near-end remote Clear Near Remote Card Alarm card.
  • Page 41 If these components are in an alarm state, Alarms MCU T1 B there will be an alarm message or reason listed next to the component. See SpectraLink 6300 MCU: Maintenance and Diagnostics for troubleshooting information. Number of local IPC CRC errors. IPC CRC Number of local IPC overrun errors.
  • Page 42 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System Highest level reached in T1 RX queue and number of times T1 RX queue overflowed. Highest level reached in T1 TX queue and number of times T1 TX queue overflowed. Number of T1 A/B IPC CRC errors.

  • Page 43: Portcard State Display(F2)

    System Status Portcard State Display(F2) This screen shows detailed information about the Interface Module (port card). The Interface Module’s shelf and slot are shown on the top line, followed by the number. Under this is information Period about the Lines and Base Stations (RCUs). To see detailed information about any line or Base Station (RCU), highlight the and press Enter.
  • Page 44 DAA 2 If they are in an alarm state, there will be an alarm message or reason listed next to the component. See SpectraLink 6300 MCU: Maintenance and Diagnostics for troubleshooting information. The first number is the maximum number of CT Max/Full simultaneous calls on this Interface Module at a given time.
  • Page 45 System Status Access to diagnostic information. Use by Polycom Advanced Functions engineering. Allows you to search for a particular cabinet, Select Cabinet/Portcard line or Base Station. See Chapter 2 System Configuration, section Configure Interface Modules (Port Cards) (F4-Portcard Configuration Display and Administration).
  • Page 46 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System Number of resyncs for this line. Resyncs Number of times the line accessed a full Base Station. RCU Full Number of calls received. Calls In Number of calls made. Calls Out Amount of time the handset was off-hook (or active).
  • Page 47 System Status Port location of this Base Station Indicates the seven-day period for which data is currently Period being shown, and the number of seven-day periods for which historical data exists. Serial number of this Base Station. Serial Offset ID of this Base Station. Offset Assigned by the system.

  • Page 48: Hiway State Display (F3)

    SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System Hiway State Display (F3) This option displays information about the usage of Audio timeslots for the two hiways in each shelf. The SpectraLink 6000 System’s Intershelf Junction Panel (JPI-300) carries call traffic on two pair of wire for the Interface Modules in slots 3 through 7, and two pair for call traffic on Interface Modules in slots 8 through 12.
  • Page 49 System Status Press Enter to display details about each time slot ( ) in the 1 through 48 shelf. Each half-shelf has a total of 48 time slots. The report summarizes current usage of each time slot: • : Line or RCU (Base Station) based •...

  • Page 50: System Activity And Alarm Display (F5)

    SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System System Activity and Alarm Display (F5) This function shows a snapshot of system activities and alarms. Rows through show information for each shelf. Columns through show information for each slot in the shelf. For example: To see details, use the arrow keys to select the desired shelf or slot and press Enter.

  • Page 51: Diagnostic Procedures

    Diagnostic Procedures Listen Verify Test Listen Verify is a daily Base Station test used to ensure that the Base Stations are functioning properly. This test requires that each Base Station in turn stop transmitting so that it may listen to all the other Base Stations. Each Base Station must hear at least one other Base Station and be heard by at least one other Base Stations.
  • Page 52 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System shows the first 14 errors found by the Listen Verify Error Display Listen Verify diagnostic. The report shows: • Base Station Address Base Station Note (location or name of the Base Station) •...
  • Page 53 Diagnostic Procedures The following shows sample results for one Base Station. Listening Base Station The first two lines of the report show configuration information about the listening Base Station, including port location, name (note), offset, and whether or not the Base Station is isolated. If a listening Base Station which is not isolated has no information from other Base Stations, this indicates a problem.
  • Page 54 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System If signal levels indicate problems, you may need to relocate Base Stations. For example: Signal Level Range Action -38 to -45 dBm Base Station may be too close to another and is in danger of locking out and alarming.
  • Page 55 Diagnostic Procedures For each Base Station in the system, the report lists the results of the Listen Verify test between that Base Station and all others. For example: 980717 175207 1.04.01 " 7.1 Accounting/Support " ( 7 1) 397009828 isolated=no 17:44:28 10 0 (LISTEN VERIFY) 1.09.01 "20.1 Eastern Conference "...

  • Page 57: Backups

    Backups System configuration information is stored in the System Controller card. The system automatically transfers config information to the controller when updates are made. However, it does not automatically save a copy to the Operator’s Console PC. If the System Controller card fails and there is no backup on the PC, all handsets and Base Stations will need to be re-registered.

  • Page 59: Alarms

    If the component is in an alarm state, details about the alarm will display on the appropriate screen. See SpectraLink 6300 MCU: Maintenance and Diagnostics for more information about troubleshooting alarms. PN: 1725-36125-001_L.doc...

  • Page 61: Index

    Index Connect console ............9 Customer Support Hotline ........4 Customize telephone menus .......25 Alarms ............30, 36, 59 Interface Module ..........44 remote card ............41 Shelf controller ..........39 Delay...............27 System..............50 Deleting Lines and Base Stations......20 System Controller card........37 Diagnostics, Listen Verify........51 T1 Remote Module...........42 A-law ..............22 Equipment IDs ............11 Extension/SPID ............18...
  • Page 62 SpectraLink 6300 MCU: Operator’s Console: SpectraLink 6000 System Lines Primary shelf details..........36 Configure ............17 Program Deleting .............20 COM Ports ............27 Moving ..............20 Macros ...............23 Listen token ............33 Telephone menus ..........25 Listen Verify ............51 PT ........See Wireless Telephone Check for errors..........52 PT Active..............39...
  • Page 63 Diagnostic Procedures Time slots, Status ..........48 Time Zone ..............23 Version number ............33 UART Busy ............39 Wireless Telephone Unlock system ............34 Deleting .............20 Moving ..............20 Registering ............17 PN: 1725-36125-001_L.doc...

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