Polycom SpectraLink 6000 Maintenance And Diagnostics
  1. Manuals
  2. Brands
  3. Polycom Manuals
  4. Telephone System
  5. SpectraLink 6000 System
  6. Maintenance and diagnostics
Polycom SpectraLink 6000 Maintenance And Diagnostics

Polycom SpectraLink 6000 Maintenance And Diagnostics

Hide thumbs Also See for SpectraLink 6000:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Administration Manual, Owner's Manual
SpectraLink 6300 MCU
Maintenance and Diagnostics
SpectraLink 6000 System
January 2008 Edition
1725-36123-001
Version K

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the SpectraLink 6000 and is the answer not in the manual?

Questions and answers

Related Manuals for Polycom SpectraLink 6000

Summary of Contents for Polycom SpectraLink 6000

  • Page 1 SpectraLink 6300 MCU Maintenance and Diagnostics SpectraLink 6000 System January 2008 Edition 1725-36123-001 Version K...
  • Page 2 SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Trademark Information Notice Polycom® and the logo designs Polycom, Inc. has prepared this document for SpectraLink® use by Polycom personnel and customers. The LinkPlus drawings and specifications contained herein Link are the property of Polycom and shall be neither...

  • Page 3: About This Guide

    About this Guide This document describes the procedures for troubleshooting, maintaining, and expanding the SpectraLink 6000 System. Polycom Model Numbers This document covers the following registered model numbers: JPI300, MCS300, RCC400, RCO400, RCU100, RCU200, RCU201 Related Documents SpectraLink 6300 MCU: Facility Preparation (1725-36121-001)

  • Page 4: Contacting Polycom

    SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Contacting Polycom Polycom wants you to have a successful installation. If you have questions please contact our Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

  • Page 5: Table Of Contents

    Contents About this Guide ..............3 Polycom Model Numbers..............3 Related Documents................3 Contacting Polycom................4 Icons and Conventions...............4 Troubleshooting Overview ............9 System Maintenance...............11 Replace an Interface Module (Hot Swap)........11 Add a Handset ..................12 Replace a Handset................13 Delete a Handset ................13 Add a Base Station ................14 Delete a Base Station.................15...
  • Page 6 SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Calls Ring on the Wrong Handset..........20 Multiple Handsets Not Working ............21 Base Station Problems ............23 Multiple Base Stations Not Working..........23 Base Station LED Not Lit ..............24 Base Station LED Flashing Red and Green ........24 Base Station Disabled ...............25...
  • Page 7 Contents T1 Alarms ...................51 Terms and Acronyms ..............53 Safety Notices ................55 Index ..................57 PN: 1725-36123-001_K.doc...

  • Page 9: Troubleshooting Overview

    Troubleshooting Overview The SpectraLink 6000 System software constantly monitors system components for problems. If a problem is detected, the system will flag the problem with an alarm. Alarms are displayed in two places: Operator's Console The Chk3000 program allows the administrator or technician to display details about each system component.

  • Page 11: System Maintenance

    System Maintenance This section explains some common maintenance procedures. Replace an Interface Module (Hot Swap) Interface Modules can be removed and replaced without shutting the system down. Interface Modules must be replaced with the same type of card. To perform a “hot swap” of an Interface Module: 1.

  • Page 12: Add A Handset

    SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Add a Handset Before adding a new handset, you must have a port location on the demarcation block on the switch and a port location on the SpectraLink 6300 MCU Interface Module. If no ports are available on the SpectraLink 6300 MCU, you must install another Interface Module in the shelf.

  • Page 13: Replace A Handset

    4. Scroll to and press Enter. DELETE 5. If you do not plan to re-use the port on the SpectraLink 6000 System, remove the cabling for this telephone between the host telephone system and the SpectraLink 6000 System’s demarc block.

  • Page 14: Add A Base Station

    SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Add a Base Station Before adding a new Base Station you should have a port location for the new equipment. If no ports are available on the SpectraLink 6300 MCU, you must install another Interface Module in the shelf. See SpectraLink 6300 MCU: Installation.

  • Page 15: Delete A Base Station

    System Maintenance Isolated will disable the Listen Verify alarm for that Base Station and avoid generating spurious alarms. (optional) type a short description of where the Base Station Note was installed (a room or floor number, for example). Up to 30 characters.

  • Page 16: Add A Shelf

    SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Add a Shelf If the existing shelves in the MCU are not large enough to hold the required Interface Modules, you must add a shelf to the system. The system can support 19 Expansion Shelves.

  • Page 17: Handset Problems

    Service will be disrupted if a user moves outside the transmission • area of the SpectraLink 6000 System. Service is restored if the user moves back within range of a Base Station. If a call drops because a user moves out of range, the handset will recover the call if the user moves back into range within a few seconds.

  • Page 18: No Extension/Wrong Extension Displayed

    SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Transmission obstructions • Thorough site survey was done prior to installation to determine the best location for Base Stations for optimum transmission coverage. However, small pockets of obstruction may still be present, or obstructions may be introduced into the facility after system installation.

  • Page 19: No Dialtone / No Audio

    Handset Problems No Dialtone / No Audio If the handset has no dialtone, or if the user is unable to hear the other party’s voice or heard echo or dead air. 1. Be sure the handset is powered on. 2. Be sure the icon turns off a few seconds after the handset is No Svc powered on.

  • Page 20: No Handoff

    SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System No Handoff If the user walks between Base Station coverage areas, the conversation is not handed off, and the call is dropped. 1. Using another handset, confirm that both Base Stations are operational.

  • Page 21: Multiple Handsets Not Working

    Handset Problems Multiple Handsets Not Working If several of the handsets are not working there may be a problem with the Interface Module that controls them, or with one or more Base Stations. 1. Check to see that the handsets are correctly registered. See SpectraLink 6300 MCU: Operator’s Console for instructions.

  • Page 23: Base Station Problems

    If you try the following troubleshooting procedures and the Base Station still does not work, return the unit to Polycom for service. Multiple Base Stations Not Working If several of the Base Stations are not working there may be a problem with the Interface Module that controls them.

  • Page 24: Base Station Led Not Lit

    SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Base Station LED Not Lit The Base Station is not receiving power. On the screen Portcard Status (F2) the status may show Reset 1. Be sure the RJ-45 connector is plugged into the Base Station.

  • Page 25: Base Station Disabled

    Base Station Problems • Make sure there are no bridge taps (“Y” connections) on the demarc blocks. Remove any you find. • Use a voltmeter to check the lines for the 48 V dc to be sure there are no power problems. Base Station Disabled The System Controller will disable a Base Station if it is too close to another Base Station or if there are communication errors between the...

  • Page 26: Base Station Led Flashing Red

    SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System 4. If the Base Station still does not download, try disconnecting power from the Base Station and then reconnecting it (unplug the RJ-45 connector on the Base Station then plug it back in again, or remove the bridging clips from the demarc block and then replace them.)

  • Page 27: Base Station Led Flashing Red, Yellow, Green

    Base Station Problems Base Station LED Flashing Red, Yellow, Green The Base Station’s microprocessor is faulty. Replace the Base Station and contact Polycom customer service. PN: 1725-36123-001_K.doc...

  • Page 29: Troubleshooting During Start-Up Phase

    Troubleshooting During Start-Up Phase This section describes the sequence of the LEDs on all system cards when the system is first powered on (Boot ROM and Download of software). Boot ROM LEDs When the system is powered on, the normal sequence is for the green LEDs to 'count' up from 1 to 12 in binary.

  • Page 30: Boot Rom Alarms

    SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Boot ROM Alarms During system boot, if alarms are encountered the red LED will be on. The alarm code will display on the green status LEDs, consisting of one second of blank lights followed by two LED sequences which each display for one second.

  • Page 31: Configuration Changes

    Troubleshooting During Start-Up Phase Configuration Changes When changes are made to the configuration (Base Stations or Lines added or changed), the information is sent from the System Controller to the Shelf Controller and Interface Modules. Status LED blinks on each card during the configuration download. PN: 1725-36123-001_K.doc...

  • Page 33: Troubleshooting Card Alarms

    Troubleshooting Card Alarms This section contains information about how to read the alarm LEDs on the system cards. For a complete list and description of alarms, see the Troubleshooting Matrix tables in Chapter 7 LED and Alarm Troubleshooting Tables. System and Shelf Controller Card Status Indicators If the red LED is off but one or more green LEDs are on, the green LEDs indicate status, as follows:...
  • Page 34 SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System The following diagram shows the System Controller and Shelf Controller cards. RS-232 RS-232 LNKOK NETWORK SC/A (RJ45) SHELF SC/B (RJ45) 17-20 7-11 ALARM ALARM Status LEDs 12-16 System Controller Card Shelf Controller Card...

  • Page 35: Interface Module Status Leds

    Troubleshooting Card Alarms Interface Module Status LEDs Interface Module Status LEDs The Status display on the Interface Module consists of: The Status display on the Interface Module consists of: Description Red/Alarm Always off. Green 1 Card is up and running. DISABLE Green 2 One or more lines in use.

  • Page 37: Led And Alarm Troubleshooting Tables

    LED and Alarm Troubleshooting Tables System Controller Card Alarm Matrix This table summarizes the possible alarm codes which can occur for the System Controller card. Alarm Code Alarm Components LEDs 1, 2 1, 3 2, 3 1, 2, 3 1, 4 2, 4 1, 2, 4 3, 4...

  • Page 38: System Controller Card Troubleshooting Matrix

    SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System System Controller Card Troubleshooting Matrix On the Operator’s Console, System Controller alarms display on the screen for the Primary Shelf (Shelf 1), Show Cabinet Detail accessible from screen (F1). The table is sorted alphabetically by component. LEDs for Component and Alarm Supervisor State Display are also shown in the table.
  • Page 39 Funnel - 2 Error - 1, 2, 3, Internal error. Contact Polycom Customer Support. As a result of this error, audio may be interrupted on calls where the Base Station and the line are on a different half-shelf.
  • Page 40 SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Component - Alarm - Probable Cause Recommendation Notes Second LED First LED Funnel - 2 Program - 3, 4 Funnel/router FPGA on System Replace System Controller card. IPC Communications will not work Controller will not accept a in system.
  • Page 41 System Controller was not the correct code for the hardware. MCU - 1, 2, 4 TX full - 1, 5 Internal error. Contact Polycom Customer Support. MCU - 1, 2, 4 Read - 1, 2, 5 Internal error. Contact Polycom Customer Support.
  • Page 42 SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Component - Alarm - Probable Cause Recommendation Notes Second LED First LED Router- 1 Keepalive – Internal error. Contact Polycom Customer Support. IPC Communications will not work 2, 3, 4 in system. Keepalive card alarms can be seen because of conditions causing this alarm.

  • Page 43: Shelf Controller Card Alarms

    LED and Alarm Troubleshooting Tables Shelf Controller Card Alarms This table summarizes the possible alarm codes which can occur for the Shelf Controller card. Alarm Alarm Components Code LEDs 1, 2 CTLSW UART1 2, 4 No code 1, 2, 4 Test 3, 4 Program...

  • Page 44: Shelf Controller Card Troubleshooting Matrix

    SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Shelf Controller Card Troubleshooting Matrix On the Operator’s Console, Shelf Controller alarms display on the screen for Expansion Shelves (Shelf 2-20), Show Cabinet Detail accessible from screen (F1). The table is sorted alphabetically by component. LEDs for Component and Alarm Supervisor State Display are also shown in the table.
  • Page 45 Notes Second LED First LED MCU - 2 Error – 1, 2, 3, 4 Internal error. Contact Polycom Customer Support. Code downloaded to the Shelf MCU - 2 Test – 1, 2, 4 Download the correct code. Controller was not the correct...

  • Page 46: Interface Module Alarm Matrix

    SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Interface Module Alarm Matrix This table summarizes the possible alarm codes which can occur for the Interface Modules. Alarm Code Alarm Components LEDs 1, 2 1, 3 See table below: CT 1...
  • Page 47 LED and Alarm Troubleshooting Tables LEDs for Base Stations and Lines Base Stn LINE LINE LINE 2, 3 3, 4 2, 5 4, 5 1, 2, 3 1, 3, 4 1, 2, 5 1, 4, 5 2, 3, 4 3, 5 2, 4, 5 1, 4 1, 2, 3, 4...

  • Page 48: Interface Module Troubleshooting Matrix

    SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Interface Module Troubleshooting Matrix On the Operator’s Console, Interface Module alarms display on the (F2) screen. The table is sorted alphabetically Portcard State Display by component. LEDs for Component and Alarm are also shown in the table.
  • Page 49 Disabled - 1, 3, 4 Configured line not in sync. Check cabling. 4, 5 MCU - 1 Clocks - 1, 2, 3, 4 Missing frame interrupts. Contact Polycom Customer (Interface Module should reset Support. itself.) MCU - 1 Interrupt – 5 Unknown interrupt type.
  • Page 50 SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Component - Alarm - Probable Cause Recommendation Notes Second LED First LED RCU 1 - 6 Disabled - 1, 3, 4 Base Station (RCU) not Check if Base Station is configured but present, or configured.

  • Page 51: T1 Alarms

    LED and Alarm Troubleshooting Tables T1 Alarms The remote card has two LEDs for each T1 connection labeled . The LED is controlled by the hardware (T1 transceiver). LNKOK is on (red) to indicate Loss Of Signal. The is controlled LNKOK by software and is turned on (green) to indicate that IPC data with good CRC is being received.
  • Page 52 SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System List of possible Portcard alarm conditions and the probable causes: Component Alarm Probable Cause Disabled Card/System locked. Keepalive No IPC keepalive message for 10 seconds. Type incorrect HW board ID (not a 3000 remote card).

  • Page 53: Terms And Acronyms

    Terms and Acronyms These terms are used in alarms or alarm resolution on the SpectraLink 6000 System. CRC Cyclical Redundancy Check. Used to check for communication errors between MCU and Base Stations. CT Internal abbreviation for communication algorithm used in SpectraLink telephone.
  • Page 54 SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System System Controller The card in the primary shelf which contains system configuration and software. The controller has three main components: supervisor, router, and funnel. Supervisor Component of the System Controller which contains the system configuration.

  • Page 55: Safety Notices

    Safety Notices WARNING: Changes or modifications to this equipment not approved by Polycom may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment. WARNING: Polycom products contain no user-serviceable parts inside.

  • Page 57: Index

    Index Adding Extension............12, 18 Base Station ............14 Handset ...............12 Handset ...............12 Wrong ..............20 Shelf..............16 Alarms Display..............9 Handoff ............17, 20 Interface Module..........46 Handset Shelf Controller...........43 Adding ..............12 System Controller ..........37 Audio problems ..........19 Audio problems ............19 Deleting...............13 Dialtone...............19 Multiple Handsets with problems .......21 Base Station No Handoff ............20 No Svc ..............18...
  • Page 58 SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System Notes Ringing Base Station ............15 To wrong Handset..........20 Handset ...............12 Serial number Obstructions ............17 Handset ...............12 Offset Shelf Defining ..............14 Adding ..............16 Out of range............17 Deleting...............16 Shelf Controller Alarms ..............43 LEDs..............33 Portcard.........See Interface Module...

This manual is also suitable for:

Spectralink 6300 mcuMcs300Rcc400Rco400Rcu100Rcu200 ... Show all

Table of Contents