Segway Villain SX10 Owner's Manual page 60

Remote control operation
1
Release the winch cable
2
Reclaim the winch cable
When the remote control doesn't work, it may be that the
battery in the remote control is exhausted. Replace the battery
When the winch is needed, the rope should be aligned with the vehicle, preferably in
a straight line. Too large an Angle will change the direction of tension and damage
NOTICE
with a new one.
3-17