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It is not possible to end an automatic
emergency call.
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In the following cases, you see a corre-
sponding message on the COMAND dis-
play:
a connection to the Mercedes-Benz
R
emergency call centre could not be made
nor has a call been automatically forwar-
R
ded to the public emergency call centre
In such circumstances, dial the emergency
number 112 on your mobile phone.
Manual emergency call
! If an emergency call has been made: pro-
vided the road and traffic conditions at the
accident site allow it, remain in the vehicle
until the voice connection with the operator
at the emergency call centre has been
established.
On the basis of the call, the operator can
decide whether it is necessary to deploy
rescue teams and/or the police to the acci-
dent site.
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Note that manual emergency calls should
only be used if you or others are in need of
rescue, not e.g. in the event of a break-
down.
Operation costs (e.g. for rescue teams)
incurred by a falsely triggered manual
emergency call, must be paid for by the
vehicle owner.
Vehicles equipped with an SOS button
If your vehicle is equipped with the SOS but-
ton in the overhead control unit:
Press and hold the SOS button for at least
X
one second.
The manual emergency call is triggered.
The indicator lamp in the SOS button
flashes until the emergency call is conclu-
ded.
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In the following cases, you see a corre-
sponding message on the COMAND dis-
play:
a connection to the Mercedes-Benz
R
emergency call centre could not be made
nor has a call been automatically forwar-
R
ded to the public emergency call centre
In such circumstances, dial the emergency
number 112 on your mobile phone.
In the address book
Call up the address book (
X
The 1st entry,
Mercedes-Benz emer‐
Mercedes-Benz emer‐
gency
gency call
call, is highlighted.
Press W the COMAND controller.
X
The emergency call to the Mercedes-Benz
emergency call centre is triggered.
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If you have accidentally made a manual
emergency call, you can end it in the fol-
lowing ways:
by pressing the ~ button on
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COMAND Online
by pressing the ~ button on the mul-
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tifunction steering wheel
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In the following cases, you see a corre-
sponding message on the COMAND dis-
play:
a connection to the Mercedes-Benz
R
emergency call centre could not be made
nor has a call been automatically forwar-
R
ded to the public emergency call centre
In such circumstances, dial the emergency
number 112 on your mobile phone.
Transmitted data
Depending on how the data is transmitted
(text message or DTMF), different data is
transmitted to the Mercedes-Benz emer-
gency call centre.
Text messages transmit the following:
the vehicle's GPS position data
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the direction of travel
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the vehicle identification number
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Telephone
431
page 412).
Y
Z
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