Mercedes-Benz SL Roadster 2012 Owner's Manual page 431

Telephone
428
vehicle. There is a risk of an accident. Only
operate this equipment when the traffic sit-
uation permits. If you cannot be sure of this,
stop the vehicle paying attention to road and
traffic conditions and operate the equipment
with the vehicle stationary.
You must observe the legal requirements for
the country in which you are currently driving
when operating COMAND Online.
Call up the COMAND phone book
X
( page 401).
Y
Select MB Contact MB Contact
X
COMAND controller.
There are two ways to contact the Mercedes-
Benz Customer Centre:
Press W the COMAND controller to con-
X
firm.
or
Press the 6 button on COMAND Online.
X
This initiates a call. When the call is con-
nected, a voice message prompts you to
confirm the data transmission by pressing
the stated number on the COMAND Online
keypad. After confirmation, COMAND
Online sends the required vehicle data.
i
Alternatively, you can initiate a call using
the multifunction steering wheel (see the
vehicle Owner's Manual).
During data transmission, you will see a cor-
responding symbol in the display. This may
take a moment. Then, you can select the
desired service and be connected to a spe-
cialist from the Mercedes-Benz Service
Centre.
i Contact your Mercedes-Benz Service
Centre for further information on
Mercedes-Benz Contact, the range of serv-
ices offered and on using the function.
Demand-actuated service message
To attain the optimal level of support in main-
taining your vehicle, you can arrange a service
appointment directly with the Mercedes-Benz
Customer Centre. As well as a warning in the
instrument cluster, a window appears in the
by turning cVd the
COMAND display. Here, a message actively
indicates that a service is required and this
message enables you to contact the
Mercedes-Benz Customer Centre directly.
You will see the message:
is is due due soon. soon. Would Would you
a workshop appointment? a workshop appointment?
To arrange a service appointment:
X
select Call Now Call Now by turning cVd the
COMAND controller and press W to con-
firm.
After your confirmation, the vehicle data is
sent via Mercedes-Benz Contact, and a
Customer Centre employee personally
deals with your appointment. The informa-
tion is then sent to your desired service
outlet.
They will then contact with you within 24
hours to confirm the following details:
scope of service
R
length of stay
R
price
R
To arrange a service appointment later:
X
select Call Later Call Later
The window is hidden, then reappears after
a certain amount of time.
To not arrange a service appointment:
X
select No No and confirm with W.
The window is hidden and does not show
this maintenance requirement again.
Mercedes-Benz Contact Accident Assis-
tance
Mercedes-Benz emergency call system
active
Mercedes-Benz Contact Accident Assistance
is a supplement to the Mercedes-Benz emer-
gency call system (
Y
gency call to the Mercedes-Benz emergency
call centre has been triggered following an
accident, a voice connection with an operator
is established. Depending on the accident sit-
uation, the operator may then suggest that
you forward the call to Mercedes-Benz Con-
tact Accident Assistance. This will enable you
<Service_name> <Service_name>
you like like to to make make
and confirm with W.
page 429). If an emer-