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to make arrangements to have the vehicle
towed to a Mercedes-Benz Service Centre.
To forward the call: press the g key on
X
the number keypad.
The voice connection to the Mercedes-
Benz emergency call centre is ended and
the call is automatically forwarded to
Mercedes-Benz Contact Accident Assis-
tance.
After your confirmation, the vehicle data is
sent via Mercedes-Benz Contact. An
employee of Mercedes-Benz Contact Acci-
dent Assistance will then make the neces-
sary arrangements with MB Service 24h to
have your vehicle towed to a Mercedes-
Benz Service Centre.
Mercedes-Benz emergency call sys-
tem
Overview
The Mercedes-Benz emergency call system
can help to decisively reduce the time
between an accident and the arrival of emer-
gency services at the site of the accident. It
can also help locate an accident site in places
that are difficult to see.
The emergency call can be made automati-
cally or manually and is transmitted to the
Europe-wide private Mercedes-Benz emer-
gency call number. The vehicle position data
is simultaneously transmitted by text mes-
sage and DTMF to the Mercedes-Benz emer-
gency call centre. The Mercedes-Benz emer-
gency call centre transmits the vehicle posi-
tion data to one of the Europe-wide public
emergency call centres. In almost all coun-
tries, the voice connection can be made in the
respective country's language. This allows
measures for rescue, recovery or towing to a
Mercedes-Benz Service Centre to be initiated
quickly.
If the Mercedes-Benz emergency call system
function is operational, you see the
READY
READY
display message in the basic tele-
phone menu (
Information on service availability in Europe
(
page 429).
Y
i
Note that manual emergency calls should
only be used if you or others are in need of
rescue, not e.g. in the event of a break-
down.
Operation costs (e.g. for rescue teams)
incurred by a falsely triggered manual
emergency call, must be paid for by the
vehicle owner.
Service availability in Europe
The Mercedes-Benz emergency call system is
available for your vehicle for 15 years after
the initial date of production, if:
it is equipped with COMAND Online
R
it was originally produced for the European
R
market
You can find more information on the regional
availability of the Mercedes-Benz emergency
call system at http://www.mercedes-
benz.com/connect_ecall.
Conditions
Equipment requirements
You need:
a Bluetooth
R
if possible, supports the MAP profile (Mes-
sage Access Profile) for sending text mes-
sages, or
if the vehicle is equipped with permanently
R
installed/SAP telephony, a SIM card or a
suitable mobile phone
Functional requirements
The vehicle has GPS reception.
Check the following:
COMAND Online is switched on
R
when using the Bluetooth
R
mobile phone must be authorised for and
SOS
SOS
connected with COMAND Online, and log-
ged into a mobile phone network
Telephone
page 432).
Y
®
-capable mobile phone which,
®
interface, the
429
Z
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