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Warranty
Hyundai Robotics (hereinafter, "We"), provides warranty for raw material defects and manufacturing defects of this
product according to the details specified in the Warranty Statement for protecting benefits of the customers who
purchase robot systems manufactured by us and sold by us or our authorized sellers. This warranty is provided only
for end-users (hereinafter, "Customers") of our robots.
Warranty scope
The robot and its components (hereinafter, the "Product") are under our warrant in terms of material and
manufacturing defects.
The only responsibilities of ours and the only remedial measures relating to any of our products will be limited
to repair or replacement of products deemed to have direct defects at our discretion. We will not compensate
for any collateral damages or accidental, special, or consequential damages including loss of income, loss of use,
loss of production, or damages of other products or equipment due to defects of our products.
Warranty period
We provide one-year warranty for product quality beginning on the date on which our product is delivered to
a site after the customer purchase the product or the date on which the customer issues a letter of acceptance
after the completion of commissioning. However, if the contract date and the delivery date (installation and
commissioning completion date) do not match each other, the delivery date will be the beginning date of
warranty. When the product is replaced with a new finished product, the warranty period will be calculated
from the replacement date.
Warranty limitations and exceptions
To maintain the warranty valid, the customer should comply with the maintenance procedure specified by us,
and keep the relevant records. When we decide as follows because the customer does not comply with the
maintenance procedure, the warranty will be void.
Product faults and damages due to customer's carelessness, unskillful operation, erroneous or arbitrary
modification, disassembly, and repairing
Product faults and damages due to the installation and use of parts, consumables, software, etc. that are
not authorized by us
Product faults and damages due to non-compliance with the instructions and precautions specified in the
product manual
Product faults and damages due to its use for purposes other than its intended purposes
Product faults and damages due to use of the product at inadequate environments, or dropping or giving
impact to the product.
Product faults and damages due to arbitrary installation, repair, or maintenance carried out by persons
(customers, unauthorized persons, or non-licensed maintenance workers, etc.) than installation experts.
When the service life of consumable parts has elapsed
When warranty service is filed after the warranty period has expired
We do not provide warranty for product damages due to external situations that are not under our reasonable
control, such as thefts, intentional sabotages, fires, natural disasters, wars, or terroristic behaviors. In addition,
Hyundai Robotics
Maintenance manual for Collaborative Robot
Warranty_
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