If You Have An Unsupported Target Device; Warranty Terms - Elnec MEMprog2 User Manual

If you have an unsupported target device

If you need to operate on a target device not supported by the control program for
programmer, please do not despair and follow the next steps:
• Look in the device list of the latest version of the control program on our Internet site
(section Download, file corresponded to your programmer). Your new target device might
already be included in this version! If yes, download the file Pg4uwARC.exe and install the
new version of the control program.
• Contact ELNEC direct, filling up a "Device Problem Report" form following the instructions
at the end of this form. We may need detailed data sheets of your target device and, if
possible, samples. The samples will be returned to you after we include your target device
in a new version of Pg4uw.

Warranty terms

The manufacturer, ELNEC s.r.o. Presov, Slovakia, gives a guarantee on failure-free operating
of the programmer and all its parts, materials and workmanship for one-year (MEMprog2,
T51prog2, PIKprog2 and SEEprog) or three-year (BeeHive204, BeeHive4+, BeeProg2,
BeeProg+ and SmartProg2) from the date of purchase. This warranty is limited to 25,000-
cycles on DIL ZIF socket or 10,000-cycles on other ZIF sockets). If the product is diagnosed
as defective, ELNEC s.r.o. or the authorized repair center will repair or replace defective parts
at no charge. Parts used for replacement and/or whole programmer are warranted only for
the reminder of the original warranty period.
For repair within the warranty period, the customer must prove the date of purchase.
This warranty terms are valid for customers, who purchase a programmer directly from Elnec
company. The warranty conditions of Elnec sellers may differ depending on the target country
law system or Elnec seller's warranty policy.
The warranty does not apply to products that are of wear and tear or mechanically damaged.
Equally, the warranty does not apply to products opened and/or repaired and/or altered by
personnel not authorized by ELNEC, or to products that have been misused, abused,
accidentated or that were improperly installed.
For unwarrantable repairs you will be billed according to the costs of replacement materials,
service time and freight. ELNEC or its distributors will determine whether the defective
product should be repaired or replaced and judge whether or not the warranty applies.
Manufacturer:
www.elnec.com, e-mail (nospam version): elnec at elnec dot com
: ELNEC s. r. o., Jana Bottu 5, SK - 08001 Presov, Slovakia
: +42151/77 34 328, 77 31 007, fax 77 32 797
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Troubleshooting and warranty