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10.4 Contact of ITECH Engineers
This section describes operations to be carried out by the user in case of failure
of the instrument.
Preparation before contact
When the instrument fails, you should make the following preparations before
returning the instrument to ITECH for repair or contacting engineers.
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If there are still some problems, carefully read the Warranty and Limitation of
Warranty in the preface of the manual. Confirm that your instrument complies
with warranty service conditions. If after your warranty expires, ITECH offers
repair services at competitive prices.
Self-inspection of equipment faults
When the instrument fails, make the following checks to ensure that the failure
is in the instrument rather than any external connections. If the instrument
failure can be eliminated via simple inspection, the maintenance cost and time
can be saved.
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Collect the SN number
ITECH will constantly improve the product performance, availability and
reliability. The service personnel of ITECH will record changes of each
instrument. All relevant information is marked uniquely according to the serial
number of each instrument. The equipment returned for repair must adopt the
SN number as the tracking ID.
When you contact the engineer, the effective SN number of the instrument will
be the effective guarantee for effective service and complete information. You
can obtain the SN number of the instrument by the following ways:
Check all the items listed in the
confirm whether there are still some problems.
Collect the SN of the instrument.
Check whether the AC power cord is securely connected to the instrument
and to a powered outlet.
Check whether the front-panel Power On switch has been pushed.
Check whether self-inspection of the instrument is successful and whether
the specifications and performance are within the indicator ranges.
Check whether the instrument displays error information.
Use other instruments instead of this instrument for confirmation.
Copyright © Itech Electronic Co., Ltd.
Self-inspection of equipment faults
Routine Maintenance
and
105
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