Aerotech XR3 Hardware Manual page 88

Appendix A: Warranty and Field Service
Rush Service
At times, the buyer may desire to expedite a repair. Regardless of warranty or out-of-warranty status, the
buyer must issue a valid purchase order to cover the added rush service cost. Rush service is subject to
Aerotech's approval.
On-site Warranty Repair
If an Aerotech product cannot be made functional by telephone assistance or by sending and having the
customer install replacement parts, and cannot be returned to the Aerotech service center for repair, and if
Aerotech determines the problem could be warranty-related, then the following policy applies:
Aerotech will provide an on-site Field Service Representative in a reasonable amount of time, provided
that the customer issues a valid purchase order to Aerotech covering all transportation and subsistence
costs. For warranty field repairs, the customer will not be charged for the cost of labor and material. If
service is rendered at times other than normal work periods, then special rates apply.
If during the on-site repair it is determined the problem is not warranty related, then the terms and
conditions stated in the following "On-Site Non-Warranty Repair" section apply.
On-site Non-Warranty Repair
If any Aerotech product cannot be made functional by telephone assistance or purchased replacement parts,
and cannot be returned to the Aerotech service center for repair, then the following field service policy
applies:
Aerotech will provide an on-site Field Service Representative in a reasonable amount of time, provided
that the customer issues a valid purchase order to Aerotech covering all transportation and subsistence
costs and the prevailing labor cost, including travel time, necessary to complete the repair.
Service Locations
http://www.aerotech.com/contact-sales.aspx?mapState=showMap
USA, CANADA, MEXICO
Aerotech, Inc.
Global Headquarters
Phone: +1-412-967-6440
Fax: +1-412-967-6870
TAIWAN
Aerotech Taiwan
Full-Service Subsidiary
Phone: +886 (0)2 8751 6690
Have your customer order number ready before calling.
88
CHINA
Aerotech China
Full-Service Subsidiary
Phone: +86 (21) 5508 6731
UNITED KINGDOM
Aerotech United Kingdom
Full-Service Subsidiary
Phone: +44 (0)1256 855055
Fax: +44 (0)1256 855649
XR3 Hardware Manual
GERMANY
Aerotech Germany
Full-Service Subsidiary
Phone: +49 (0)911 967 9370
Fax: +49 (0)911 967 93720
www.aerotech.com