Troubleshooting And Care; Check The Status Light First; Check The Cables Next - LEGRAND vaddio RoboSHOT 12E NDI Complete Manual

Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras

Troubleshooting and Care

Use this information to determine whether it's time to call Vaddio Technical Support.

Check the Status Light First

When the camera doesn't behave as you expect, check the indicator light before you do anything else.
Blue: Normal operation (blinks once when the camera receives a command from the remote)
n
Red: On-air tally (signal provided by external device via serial connection)
n
Blinking red: Video is muted (UC color scheme only)
n
Purple: In standby mode or booting
n
Yellow: Firmware update in progress
n
If the status light is off, check whether you can access the camera via its web interface or Telnet. If so, the
status light is disabled.

Check the Cables Next

If the equipment behaves in a way that suggests even a remote possibility of a bad cable, please try a
known good cable with the same pin-out.
Cables can be defective, whether they are purchased from a vendor or made at the installation site.
Crimping tools can crimp unevenly, contacts can break internally, and individual conductors in the cable
can break inside the jacketing material. Any of these can result in a cable that passes a continuity check
but does not work reliably, or does not pass enough power to the connected device.
(The author would like to confess having made a certain number of almost-good cables. It happens.)
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