Troubleshooting And Care; Restoring Factory Default Settings - LEGRAND VADDIO RoboSHOT 30E-M Complete Manual

Troubleshooting and care

When the camera doesn't behave as you expect, check the status light on the front before you do
anything else. Then use this table to determine whether it's time to call Vaddio Technical Support.
What is it doing?
Nothing.
The light on the front is off and
no video is available.
The light on the front of the
camera is off but the web
interface and video are
available.
The camera is not responding
to the remote and the light is
yellow.
The camera does not respond
to the remote, but the web
interface is available.
The camera responds to the
remote but the web interface is
not available.
Need help? Call Vaddio Technical Support at (+1) 763-971-4400 or 800-572-2011.

Restoring factory default settings

This returns the camera to its original state. If you export the camera's configuration before restoring
factory defaults, you will be able to restore the room label, time zone information, and home information
by importing the configuration afterward.
Using the IP button on the back of the camera: Disconnect the network cable. Then press and hold
the IP button while reconnecting the cable. Continue to hold the button for about 10 seconds.
From the web interface: On the System page's Firmware tab, select Restore Factory Settings.
Complete Manual for the RoboSHOT 30E-M PTZ Camera
Possible causes
The cable to the Network/PoE
port is disconnected.
At least one of the cables is
bad.
The wall outlet is not active.
(Check by finding out if it
powers something else, such
as a laptop or phone charger.)
The camera or its mid-span
power injector (if one is used)
is bad.
The status light is turned off.
A firmware update is in
progress.
The remote is not using the
same IR channel as the
camera.
The batteries in the remote are
dead.
The batteries were installed
incorrectly in the remote.
The camera is not using the IP
address you browsed to.
51
Check and correct
Make sure everything is plugged in.
Check using known good cables.
Use a different outlet.
Contact your reseller or Vaddio
Technical Support.
You can turn it on again using the LED
On setting on the General tab of the
System page, or using the CLISH
command camera led on.
Wait a few minutes, and try again
when the light turns blue.
Change the IR channel with the
Camera Select buttons on the remote.
Put new batteries in the remote.
Install the batteries as shown in the
diagram inside the remote.
Press the Data Screen button on the
remote to see camera information.