LEGRAND vaddio RoboSHOT 12E NDI Complete Manual
LEGRAND vaddio RoboSHOT 12E NDI Complete Manual

LEGRAND vaddio RoboSHOT 12E NDI Complete Manual

High-performance ptz cameras
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Complete Manual for
RoboSHOT 12E NDI and
RoboSHOT 30E NDI
High-Performance PTZ Cameras
Document 411-0038-30 Rev. B
November 2020

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Summary of Contents for LEGRAND vaddio RoboSHOT 12E NDI

  • Page 1 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Document 411-0038-30 Rev. B November 2020...
  • Page 2 Vaddio is a brand of Legrand AV Inc.· Phone 800.572.2011 / +1.763.971.4400 · Fax +1.763.971.4464 · Email av.vaddio.support@legrand.com · Visit us at www.legrandav.com for firmware updates, specifications, drawings, manuals, technical support information, and more. ©2020 Legrand AV Inc. ® Vaddio is a registered trademark of Legrand AV Inc. NDI is a registered trademark of NewTek, Inc.
  • Page 3: Table Of Contents

    Contents Overview What's in this Guide Camera Features Unpacking the Camera A Quick Look at the Camera Front of the Camera Back of the Camera Installing the Camera Don’t Void Your Warranty! Before You Start Cabling Notes Functional Check Status Light Video Resolution Setting About Ceiling-Mounted Cameras RS-232 Serial Communication Settings...
  • Page 4 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Enabling HTTP Access Installing an SSL Certificate Specifying Time Zone and NTP Server Adding Room Information to the Camera's Web Interface Configuring Camera Behavior Setting the Custom Home Position and Other Preset Shots Renaming Presets and Custom CCU Scenes Initial Lighting and Color Settings Lighting Adjustments...
  • Page 5 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras camera home camera pan camera tilt camera zoom camera ptz-position camera focus camera preset camera ccu scene camera ccu get camera ccu set camera led camera standby Maintenance and Troubleshooting Commands network settings get network ping system reboot...
  • Page 6 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Operation, Storage, and Care Compliance and Conformity Statements FCC Part 15 Compliance ICES-003 Compliance European Compliance Photo Credits Index...
  • Page 7: Overview

    Overview ® ® This guide covers RoboSHOT cameras: RoboSHOT 12E NDI, North America – 999-99407-000 (black), 999-99407-000W (white) RoboSHOT 12E NDI, Europe/UK – 999-99407-001 (black), 999-99407-001W (white) RoboSHOT 12E NDI, Australia/New Zealand – 999-99407-009 (black), 999- 99407-009W (white) RoboSHOT 30E NDI, North America – 999-99437-000 (black), 999-99437-000W (white) RoboSHOT 30E NDI, Europe/UK –...
  • Page 8: Unpacking The Camera

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Unpacking the Camera Make sure you received all the items you expected. Caution Always support the camera's base when picking it up. Lifting the camera by its head or mounting arm will damage it.
  • Page 9: A Quick Look At The Camera

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras A Quick Look at the Camera RoboSHOT NDI cameras are available in black or white. Front of the Camera Camera and Zoom Lens RoboSHOT 12E NDI: 12x zoom is ideal for classrooms and small to medium sized conference rooms.
  • Page 10: Back Of The Camera

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Back of the Camera The connector panels of the RoboSHOT 12E NDI and RoboSHOT 30E NDI cameras are identical. From left to right: Network PoE+: RJ-45 connector. Connect to the network via PoE+ injector for power, control, and video.
  • Page 11: Installing The Camera

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Installing the Camera This section covers: Selecting the location for the camera Pre-installation functional check Information on cables and (if applicable) RS-232 communication Connection diagram Settings for physical switches (if any) Installing the camera mount Mounting the camera And a required safety note here:...
  • Page 12: Cabling Notes

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Cabling Notes Use Cat-5e or better cable. Cat-6 or Cat-7 cabling allows longer maximum cabling distance, and may provide better performance in noisier RF or EMF environments. We recommend shielded cabling if the cables will be coiled, run tightly with other cables, or routed near sources of electromagnetic interference such as power lines or fluorescent light fixtures.
  • Page 13: Status Light

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Status Light The light in the camera's base indicates its current state. Blue: Normal operation (blinks once when the camera receives a command from the remote) Red: On-air tally (signal provided by external device via serial connection) Blinking red: Video is muted (UC color scheme only) Purple: In standby mode or booting Yellow: Firmware update in progress...
  • Page 14: Rs-232 Serial Communication Settings

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras RS-232 Serial Communication Settings In most situations, all control is via the NDI connection; however, the RS-232 serial port (color-coded blue) provides an alternate means of controlling the camera from a third-party device. If using the RS-232 connection, be sure the camera is set to the same baud rate as the external control device.
  • Page 15: Installing The Wall Mount

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Installing the Wall Mount The camera is shipped with a Thin Profile Wall Mount. Other mounting options are available as well. Contact us if you don't have the camera mount you need. You can install the camera wall mount to a 2-gang wall box or directly to the drywall.
  • Page 16: Connecting The Camera

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Connecting the Camera Note Talk to the network administrator before you connect the equipment. If you install this equipment on a non-DHCP network (one that uses only static IP addresses), you may need to configure the camera with a static IP address before you connect it to the network.
  • Page 17: Installing The Camera

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Installing the Camera Be sure you have already set the camera's video resolution switch. Caution Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment damage and will void the warranty.
  • Page 18: Initial Device Set-Up And System Administration Tasks

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Initial Device Set-Up and System Administration Tasks Vaddio cameras have a web interface for initial device set-up, administrative control, and operation. When any Vaddio product is shipped from the factory, there is no admin password and the administrative controls are not available.
  • Page 19: Access And Initial Device Set-Up Using The Vaddio Device Controller

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Access and Initial Device Set-Up Using the Vaddio Device Controller The Vaddio Device Controller is a stand-alone appliance for working with Vaddio products' web interfaces. Ways the Vaddio Device Controller makes your tasks easier: Easily scan your network for Vaddio devices –...
  • Page 20: Initial Device Set-Up And Access Using The Vaddio Deployment Tool

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Initial Device Set-Up and Access Using the Vaddio Deployment Tool The Vaddio Deployment Tool simplifies provisioning and system administration for most Vaddio products, and provides a shortcut to each device's web interface. This tool is available as a free download at https://info.legrandav.com/VaddioDeploymentTool.
  • Page 21 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras To complete the initial device set-up with the Vaddio Deployment Tool: Note The screen shots in this procedure show a different device; the steps are the same for any Vaddio camera or other device.
  • Page 22: Manual Access And Initial Device Set-Up

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras To access the camera's web interface from the Vaddio Deployment Tool: Select the camera's IP address from any page where it appears. The Vaddio Deployment Tool does one of these things: Takes you to the camera's Initial Device Setup page if no admin password has been set.
  • Page 23: If The Camera Is At 169.254.1.1

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras If the Camera Is At 169.254.1.1 This is the camera's default IP address. This means one of these things: The camera is not connected to the network. The network does not automatically assign IP addresses, and you need to configure the camera for the network.
  • Page 24 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras To complete the initial device set-up: The first time you access any Vaddio device's web interface, it presents a landing page to set the admin password. There may be additional initial device set-up tasks. After you complete the initial device set-up, you will be able to work with the product.
  • Page 25: System Administration

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras System Administration This chapter covers settings for managing the camera as an element of your network. What controls do you need? Go to this screen Network settings Networking Hostname DHCP or static addressing Static: IP address, subnet mask, gateway...
  • Page 26 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras To access the camera's Networking page during installation (skip this procedure if the camera has already been in service on this network): 1. Connect the camera according to the connection diagram, but do not connect the camera to the network.
  • Page 27 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras To configure the camera with a static IP address: 1. Work with your IT department to determine the correct IP address, subnet mask, and gateway to assign. 2. On the Networking page, set IP Address to Static. 3.
  • Page 28: Optional For Dhcp Environments: Changing From A Dhcp Address To A Static Ip Address

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Optional For DHCP Environments: Changing from a DHCP Address to a Static IP Address ETWORKING PAGE In a network that assigns IP addresses automatically, the camera's IP address may change from time to time.
  • Page 29: Changing The Camera's Hostname

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Changing the Camera's Hostname ETWORKING PAGE If your network supports hostname resolution, you may find it convenient to change the camera's hostname to something easy to remember, such as camera-center-boardroom. Work with your IT department to ensure that the new hostname conforms to the organization's naming conventions.
  • Page 30: Managing Access And Passwords

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Managing Access and Passwords ECURITY PAGE The Account Passwords and Web Server areas of the Security page provide basic security for the web interface: Admin password – Required for access to the admin pages of the web interface and for Telnet access to the device.
  • Page 31: Enabling Telnet Access

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Enabling Telnet Access ECURITY PAGE If your installation requires camera access via Telnet, you may choose to enable the camera's internal Telnet server. Enabling HTTP Access ECURITY PAGE By default, the web interface uses the HTTPS protocol, and HTTP is disabled.
  • Page 32: Specifying Time Zone And Ntp Server

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Specifying Time Zone and NTP Server ETWORKING PAGE Using automatic NTP updating ensures that the timestamps in the camera's diagnostic log are accurate. Specifying your time zone may make it easier to match logged events with other actions and external events.
  • Page 33: Adding Room Information To The Camera's Web Interface

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Adding Room Information to the Camera's Web Interface ABELS PAGE The information you enter on this page is displayed on every page of the web interface.
  • Page 34: Configuring Camera Behavior

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Configuring Camera Behavior This chapter covers managing the camera as a part of the room's AV environment. What controls do you need? Go to this screen Camera behavior and adjustments Camera Set or clear presets Set the speed for pan, tilt, or zoom motions...
  • Page 35: Renaming Presets And Custom Ccu Scenes

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras To store a preset or custom home position: 1. Set up the shot. If necessary, adjust color and lighting (CCU settings) as well. 2. Select Store to open the Store Preset dialog. 3.
  • Page 36: Initial Lighting And Color Settings

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Initial Lighting and Color Settings AMERA PAGE No two rooms are exactly alike – but a lot of rooms are a lot alike. The technical folks at Vaddio (Scott, to be specific) have already set up adjustments for common lighting scenarios (CCU scenes) –...
  • Page 37: Lighting Adjustments

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Lighting Adjustments AMERA PAGE The camera provides settings to compensate for common lighting problems. Auto Iris allows the camera to compensate automatically for the light level. Backlight Compensation reduces contrast to adjust for bright light behind the main subject of the shot.
  • Page 38: Lighting And Image Quality Cheat Sheet

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Lighting and Image Quality Cheat Sheet Here are some tips for using the CCU settings for lighting and image quality. For more detailed information on each setting, see Lighting Adjustments Fine-Tuning Image Quality and Color.
  • Page 39: Color Adjustment Cheat Sheet

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Color Adjustment Cheat Sheet Here are some tips for using the color-related CCU settings. For more detailed information on each setting, Fine-Tuning Image Quality and Color. What do you need to correct? Make this adjustment: Colors look less vivid than they should Increase Chroma...
  • Page 40: Adjusting The Focus

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Adjusting the Focus AMERA PAGE Open the Focus control to select Auto-focus, or set manual focus with the + (near) and – (far) buttons. I know you already understand this, but I’m going to say it anyway: The + and – buttons don’t work when Auto Focus is selected.
  • Page 41: Setting The Speed For Manual Movements

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Setting the Speed for Manual Movements AMERA PAGE The Pan Speed, Tilt Speed, and Zoom Speed sliders control how fast the camera moves in response to the direction and zoom controls on the IR remote and in the web interface. To set speeds for movements using the arrow buttons: Use the speed sliders to adjust the speed of movements that you control with the buttons for pan, tilt, and zoom.
  • Page 42: Adjusting Tri-Synchronous Motion Speed

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Adjusting Tri-Synchronous Motion Speed AMERA PAGE The Tri-Synchronous Motion algorithm calculates the pan, tilt and zoom speeds needed for the camera to move from one preset to the next so that all three movements begin together and arrive at the same time. You may need to experiment to find the best Tri-Sync speed setting.
  • Page 43: Setting The Direction For Camera Movements

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Setting the Direction for Camera Movements AMERA PAGE By default, the arrow buttons on the remote and in the web interface show the direction you would see the camera move if you were looking the same direction as the camera.
  • Page 44: Basic Camera Settings

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Basic Camera Settings , DIP S YSTEM PAGE WITCHES TAB Standard Control Mode/Codec Control Mode – Select Codec Control Mode if using the camera with a third-party codec. IR1, IR2, IR3 (Frequency Selection): If there are two or three cameras in the room, they can be set to respond to different IR frequencies so that you can control each one independently using the IR Remote Commander.
  • Page 45: Software-Controlled Video Output Resolution Setting

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Software-Controlled Video Output Resolution Setting , DIP S YSTEM PAGE WITCHES TAB Position 0 of the rotary switch on the back of the camera selects software control of the HDMI output resolution.
  • Page 46: System Maintenance

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras System Maintenance This chapter covers maintenance and troubleshooting tasks. Go to this page of the web What do you need to do? interface Save (export) and restore (import) the configuration data System: Firmware Update firmware or view the current firmware version System: Firmware...
  • Page 47: Saving (Exporting) Or Restoring (Importing) A Camera Configuration

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Saving (Exporting) or Restoring (Importing) a Camera Configuration YSTEM PAGE IRMWARE TAB You can import a configuration to several cameras if you need to configure them the same way. Cameras must be of the same model, and must have a compatible firmware version installed.
  • Page 48: Installing A Camera Firmware Update

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Installing a Camera Firmware Update YSTEM PAGE IRMWARE TAB Caution The camera must remain connected to power and to the network during the update. Interrupting the update could make the camera unusable. 1.
  • Page 49: Rebooting The Camera

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Rebooting the Camera YSTEM PAGE IRMWARE TAB This can help if the camera stops responding as you expect. In the System Utilities section, select Reboot.
  • Page 50: Contacting Vaddio Technical Support

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Contacting Vaddio Technical Support ELP PAGE If you can't resolve an issue using your troubleshooting skills (or the Troubleshooting table in this manual), we are here to help. You’ll find information for contacting Vaddio Technical Support on the Help page.
  • Page 51: Accessing The Diagnostic Logs

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Accessing the Diagnostic Logs IAGNOSTICS PAGE When you contact Vaddio technical support, your support representative may ask you to download and email the log file available from the Diagnostics page.
  • Page 52: Using The Ir Remote

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Using the IR Remote The IR remote provides basic camera control. What do you need to do? Button(s) Power on or standby Power (green button at top right) Select the camera to control (if this Camera Select buttons 1 through 3 remote controls more than one)
  • Page 53: Operating The Camera From The Web Interface

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Operating the Camera from the Web Interface ONTROLS PAGE By default, the operator's page of the web interface is not available. The administrator must set a password for the user account or enable guest access. Only the operator's page is available with user or guest access.
  • Page 54: Moving The Camera

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Moving the Camera Use the arrow buttons for camera pan and tilt.  The center button moves the camera to the home position. Zooming In or Out Use the Zoom + button to zoom in and the Zoom  - button to zoom out. Moving the Camera to a Preset Position Presets are camera shots that have been stored.
  • Page 55: Telnet Command Reference

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Telnet Command Reference Vaddio's Telnet command protocol allows external devices to control the camera. Network connectivity and a Telnet client are required; Telnet port 23 is used. Telnet sessions require the administrator account login. ...
  • Page 56: Camera Home

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras camera home Moves the camera to its home position. Synopsis camera home >camera home Example > camera pan Moves the camera horizontally. Synopsis camera pan { left [<speed>] | right [<speed>] | stop | get | set } Options left Moves the camera left.
  • Page 57: Camera Tilt

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras camera tilt Moves the camera vertically. Synopsis camera tilt{ up [<speed>] | down [<speed>] | stop | get | set} Options Moves the camera up. Moves the camera down. down speed <1 –...
  • Page 58: Camera Zoom

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras camera zoom Zooms the camera in toward the subject or out away from the subject. Synopsis camera zoom { in [<speed>] | out [<speed>] | stop | get | set} Options Moves the camera in.
  • Page 59: Camera Ptz-Position

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras camera ptz-position Specifies multiple-axis movements to absolute positions. Pan, tilt, and zoom may be specified in any order. All movements start simultaneously. Synopsis camera ptz-position pan <position> tilt <position> zoom <position> [no_wait] Options pan <position>...
  • Page 60: Camera Focus

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras camera focus Changes the camera focus. Synopsis camera focus { near [<speed>] | far [<speed> | stop | mode {get | auto | manual}} Options near Brings the focus nearer to the camera. Can only be used when camera is in manual mode.
  • Page 61: Camera Preset

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras camera preset Moves the camera to the specified preset, or stores the current camera position and optionally CCU information, either with or without specifying that Tri-Synchronous Motion is to be used when moving to this position.
  • Page 62: Camera Ccu Scene

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras camera ccu scene Stores the current CCU scene or recalls the specified ccu scene. Synopsis camera ccu scene {recall {factory <1 – 6> | custom <1 – 3>} | store custom <1 – 3>} Options recall factory <1 –...
  • Page 63: Camera Ccu Get

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras camera ccu get Returns CCU (lighting and color) information. Synopsis camera ccu get <param> Options Returns all current CCU settings. auto_white_balance Returns the current state of the auto white balance setting (on or off).
  • Page 64: Camera Ccu Set

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras camera ccu set Sets the specified CCU (lighting and color) information. Synopsis camera ccu set <param> <value> Options auto_white_balance {on | off} Sets the current state of the auto white balance setting (on or off).
  • Page 65: Camera Led

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras camera led Set or change the behavior of the indicator light. Synopsis camera led { get | off | on } Options Returns the indicator light's current state (on or off).
  • Page 66: Maintenance And Troubleshooting Commands

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Maintenance and Troubleshooting Commands The following commands are available for maintenance and troubleshooting: network settings network ping system reboot system factory-reset version network settings get Returns the current network settings for MAC address, IP address, subnet mask, and gateway. Synopsis network settings get Example...
  • Page 67: System Reboot

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras system reboot Reboots the system either immediately or after the specified delay. Note that a reboot is required when resetting the system to factory defaults (system factory-reset). Synopsis system reboot [<seconds>] Options <seconds>...
  • Page 68: Version

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras version Returns the current firmware version. Synopsis version > version Example Commit 536572696f75736c792075207265616420646973 Pan Motor Version 5.5.81-M Sensor Version 01.01 System Version RoboSHOT NDI 1.0.0 Tilt Motor Version 5.5.81-M Returns current firmware version information.
  • Page 69: Telnet Information And Session Management Commands

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Telnet Information and Session Management Commands The following commands are available for Telnet help and session management: history help exit history Returns the most recently issued commands from the current Telnet session. Since many of the programs read user input a line at a time, the command history is used to keep track of these lines and recall historic information.
  • Page 70: Rs-232 Serial Command Reference

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras RS-232 Serial Command Reference ® The Vaddio RS-232 Serial Control Protocol is similar to the Sony VISCA command set in order to be compatible with several popular control devices.  Not all VISCA commands are supported, and there are Vaddio-specific commands in the following command and inquiry lists.
  • Page 71 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Command Set Command Command Packet Comments Pan-TiltDrive 8x 01 06 01 vv ww 03 01 FF vv= Pan speed (01h-18h) ww=Tilt speed  (01h-14h) Down 8x 01 06 01 vv ww 03 02 FF Left 8x 01 06 01 vv ww 01 03 FF Right...
  • Page 72: Movement, Zoom, And Focus Inquiry Commands

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Command Set Command Command Packet Comments CAM_Memory Reset 8x 01 04 3F 00 0p FF Corresponds to camera preset in Telnet API. Set standard 8x 01 04 3F 01 0p FF p= preset number(0h-0Fh) Set standard 8x 01 04 3F 21 0p FF...
  • Page 73: Color And Light Management Commands

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Color and Light Management Commands Command Set Command Command Packet Comments CAM_WB Auto 8x 01 04 35 00 FF Normal auto Manual 8x 01 04 35 05 FF Manual control mode Corresponds to camera ccu set auto_white_balance in Telnet API.
  • Page 74 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Command Set Command Command Packet Comments CAM_WD 8x 01 04 3D 02 FF Wide Dynamic Range On 8x 01 04 3D 03 FF Wide Dynamic Range Off Corresponds to camera ccu set wide_dynamic_range in Telnet API. May be unavailable on some cameras.
  • Page 75: Shutter Speed Values (Cam_Shutter)

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Shutter Speed Values (CAM_Shutter) 50/25 Value 60/59.94/30/29.97 fps 0x15 1/10000 1/10000 0x14 1/6000 1/6000 0x13 1/4000 1/3500 0x12 1/3000 1/2500 0x11 1/2000 1/1750 0x10 1/1500 1/1250 0x0F 1/1000 1/1000 0x0E 1/725...
  • Page 76 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Iris Values (CAM_Iris) Value Iris 0x11 F1.6 0x10 0x0F F2.4 0x0E F2.8 0x0D F3.4 0x0C 0x0B F4.8 0x0A F5.6 0x09 F6.8 0x08 0x07 F9.6 0x06 0x05 0x00 CLOSED Iris Gain and Gain Limit Values (CAM_Gain) Iris Gain Iris Gain Limit...
  • Page 77: Color And Light Management Inquiry Commands

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Color and Light Management Inquiry Commands Inquiry Command Command Response Packet Comments CAM_WBModeInq 8x 09 04 35 FF y0 50 00 FF Auto y0 50 05 FF Manual CAM_RGainInq 8x 09 04 43 FF y0 50 00 00 0p 0q FF...
  • Page 78: Other Commands

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Other Commands Command Set Command Command Packet Comments CommandCancel 8x 2p FF p= socket (1 or 2) CAM_Power 8x 01 04 00 02 FF Power on 8x 01 04 00 03 FF Power off Corresponds to camera standby in Telnet API.
  • Page 79: Specifications

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Specifications Camera and image Image device 1/2.5-Type Exmor R™ back-lit CMOS sensor Pixels 8.5 Megapixels (Effective) Video Resolutions 1080p/60, 59.94, 50, 30, 29.97, 25 1080i/60, 59.94, 50 720p/60, 59.94, 50 Video Aspect Ratio 16:9 for all resolutions Pan and tilt...
  • Page 80: Troubleshooting And Care

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Troubleshooting and Care Use this information to determine whether it's time to call Vaddio Technical Support. Check the Status Light First When the camera doesn't behave as you expect, check the indicator light before you do anything else. Blue: Normal operation (blinks once when the camera receives a command from the remote) Red: On-air tally (signal provided by external device via serial connection) Blinking red: Video is muted (UC color scheme only)
  • Page 81: Power/Responsiveness Issues

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Power/Responsiveness Issues What is it doing? Possible causes Check and correct Nothing. At least one of the cables is bad. Check using known good cables. The status light is off, there is no video, and the camera does not respond to the The wall outlet is not active.
  • Page 82: Camera Control And Other Issues

    Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Camera Control and Other Issues What is it doing? Possible causes Check and correct The camera responds to If the camera has just been powered Wait a few minutes and try again. the remote and local video up, it may take a few minutes before is available, but is not...
  • Page 83 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Operation, Storage, and Care For smears or smudges on the product, wipe with a clean, soft cloth. Use a lens cleaner on the lens. Do not use any abrasive chemicals. Keep this device away from food and liquids.
  • Page 84 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Compliance and Conformity Statements Compliance testing was performed to the following regulations: FCC Part 15 (15.107, 15.109), Subpart B Class A ICES-003, Issue 54:  2012 Class A EMC Directive 2014/30/EU Class A EN 55032: 2015 Class A...
  • Page 85 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras European Compliance This product has been evaluated for Electromagnetic Compatibility under the EMC Directive for Emissions and Immunity and meets the requirements for a Class A digital device.  In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. ...
  • Page 86 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Photo Credits This manual may include some or all of these photos. European Space Agency (ESA) astronaut Samantha Cristoforetti, a Flight Engineer with Expedition 42, photographs the Earth through a window in the Cupola on the International Space Station By NASA - https://blogs.nasa.gov/ISS_Science_Blog/2015/03/06/women-in-space-part-two-whats- gender-got-to-do-with-it/, Public Domain, https://commons.wikimedia.org/w/index.php?curid=38834990 Carl Sagan, Bruce Murray, Louis Friedman (founders) and Harry Ashmore (advisor), on the occasion of...
  • Page 87 cheat sheet 32-33, 46 color adjustment 33 Index lighting and image quality 32 Vaddio IR Remote Commander 46 chroma setting 31-33, 57-58 cleaning 77 absolute position 53 Codec Control Mode setting 38 admin login 24 color codes for status light 7, 74 changing 24 color settings 30-31, 33, 57-58 admin password 18...
  • Page 88 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras HDMI resolution, setting 7 log files 45 Help page (web) 44 low-power (standby) state 47, 59 home position 28, 48, 50 custom 28 manual focus 34, 46, 54 hostname 16, 23 mounting cameras 5, 7, 9, 11 camera 23...
  • Page 89 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras presets 29, 46, 48, 55 speed 34-35, 50-52, 54 clearing 46 focus 54 moving to 48 pan/tilt/zoom 34-35, 50-52 recalling 55 standby (low-power) state 47, 59 renaming 29 start-up behavior, setting 28 setting 46, 55 static IP address 19, 21-22...
  • Page 90 Complete Manual for RoboSHOT 12E NDI and RoboSHOT 30E NDI High-Performance PTZ Cameras Vaddio Deployment Tool 12, 14-16 accessing discovered devices 16 check for the latest version 14 initial device set-up 15 Vaddio Device Controller 12-13 Vaddio IR Remote Commander 46 version, firmware 62 video issues, troubleshooting 75 video mute 47...

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