Troubleshooting And Care; Check The Status Light First; Check The Cables Next; Power/Responsiveness Issues - LEGRAND vaddio RoboFLIP 30 HDBT Complete Manual

Complete Manual for the RoboFLIP 30 HDBT In-Ceiling HD PTZ Camera

Troubleshooting and Care

Use this information to determine whether it's time to call Vaddio Technical Support.

Check the Status Light First

When the camera doesn't behave as you expect, check the status light before you do anything else.
Blue: Normal operation (blinks once when the camera receives a command from the remote)
n
Red: On-air tally (pro AV color scheme only; signal provided by external device)
n
Blinking red: Video is muted (UC color scheme only)
n
Purple: In standby mode or booting
n
Yellow: Firmware update in progress
n
If the status light is off, check whether you can access the camera via its web interface or Telnet. If so, the
status light is disabled.

Check the Cables Next

If the equipment behaves in a way that suggests even a remote possibility of a bad cable, please try a
known good cable with the same pin-out.
Cables can be defective, whether they are purchased from a vendor or made at the installation site.
Crimping tools can crimp unevenly, contacts can break internally, and individual conductors in the cable
can break inside the jacketing material. Any of these can result in a cable that passes a continuity check
but does not work reliably, or does not pass enough power to the connected device.
(The author would like to confess having made a certain number of almost-good cables. It happens.)

Power/Responsiveness Issues

What is it doing?
Nothing. The status light is
off, there is no video, and
the camera does not
respond to the remote.
The camera does not
respond to the remote and
the light is yellow.
Possible causes
The camera is not receiving power. Is the camera's power source
The camera's status light is turned
off and the camera is in standby
mode.
The camera's status light is turned
off and the remote is not using the
same IR channel as the camera.
The camera's status light is off and
the camera is confused.
A firmware update is in progress.
75
Check and correct
(OneLINK device or PoE+ injector)
receiving power?
Is the camera's cable connected to the
power source?
If both are true, either the camera cable
or the camera is bad.
Point the remote toward the camera
and press the Power button.
Push the Camera Select 1 button on
the remote. Try the other Camera
Select buttons if necessary.
Reboot or power-cycle the camera.
Wait a few minutes, and try again when
the light turns blue.