Brainlab Buzz Navigation System And Technical User Manual page 102

Return Instructions
6.2.2 Return Instructions
Reporting Damaged Equipment
Any defective components should be immediately reported to Brainlab support.
When you contact Brainlab support regarding a defect, you are asked for:
• System serial number on type plate
• A description of the problem
Repair and Replacement
Brainlab support:
• Provides you with a cost estimate for repair or replacement
• Informs you when your system is expected to be operational again (usually within 48 hours)
Return Addresses
Brainlab Logistikzentrum
Marsstr. 6a
85551 Kirchheim-Heimstetten
Germany
Brainlab KK
RMA Dept.
Tamachi East Bldg. 2F
3-2-16 Shibaura
Minato-ku
Tokyo 108-0023
Japan
How to Return Components
Step
1.
2.
3.
4.
102
Protect the component from further damage by wrapping it and safely packaging it.
Complete and return the form that was faxed to you or that accompanied replacement
part.
Securely tape the box shut.
Ship the defective component to relevant return address or follow instructions given by
Brainlab support.
System and Technical User Guide Rev. 1.2 Buzz Navigation (Ceiling-Mounted) Ver. 1.0
Brainlab Inc.
RMA Dept.
5 Westbrook Corporate Center
Suite 1000
Westchester, IL 60154
USA
Brainlab Ltd.
Unit 2502-2503, Prosperity Centre,
25 Chong Yip Street, Kwun Tong,
Kowloon
Hong Kong